We took the lawn mower home and half way through the first mowing, it locked up and quit. My husband called him and took the lawn mower back. Another month and a half went by and we have not heard from Mr. Kelly. We called him and asked about the status of the lawn mower, he said he was having trouble getting the warranty on one of the parts he used. Three more weekend went by, I calledg and he said it wasn't his fault. He said we should have added oil. The fact of the matter is he said it was running and in order to know that he would have had to put oil in the machine. He said he would not give us our money back. We paied him 376.59 to repair the lawn mower and he put junk parts on it but never fixed it. We picked the lawn mower up on the 12th of August and he has changed the story again saying he couldn't get a moter for it. So now we are out almost 400.00 and have no mower to show for it. He knew this and was planning on keeping the lawn mower because he never tried to call us. My husband knows better than to not check the oil before using the mower. In order to find out if he fixed it correctly and it works, there would have had to be oil in the mower anyway to make sure it works. We could have used this money to buy a new mower instead spending all this money on what is now a junk mower. Something was not done correctly and rather than own up to it, we got various stories on what was going wrong and no longer have a working mower.
Description of Work: We took him a lawn mover. After a month of not hearing from Mr. Kelly, we called him and we picked the lawn mower up. He had put used junk parts on most of the lawn mower and he told us it ran and worked. We only paid $150 for the lawn mower in the first place.
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Service Categories
Lawn Mower & Power Tool Repair
FAQ
Joe Kelley's Repair is currently rated 1 overall out of 5.
No, Joe Kelley's Repair does not offer free project estimates.
No, Joe Kelley's Repair does not offer eco-friendly accreditations.
No, Joe Kelley's Repair does not offer a senior discount.
No, Joe Kelley's Repair does not offer emergency services.
No, Joe Kelley's Repair does not offer warranties.