Timber Ridge Tree Care, LLC

BEWARE!! You WILL be taken advantage of if the owner is able to - by word of their own mouth! Take a look at BBB and see for yourself (No, I have not put a claim in but a few before me have) $2000 to "remove" a ~40ft cedar tree and 10ft ornament tree! Stump grinding not included nor will they treat your property well. We also had a large tree removal quoted for $8000!!! We had the luxury of time and were able to shop around to have the large tree removed by a more trustworthy company for $4000 (stump grinding, removal, and property repair, if needed, is included) Save your money and find an arborist who acts with integrity and treats YOU with respect!

They did great!

Response was quick clean up was good very happy with job done

Dustin was great, he was able to come over the same day I called him, and had his team removing the large branches later that day. Thanks!

Worst company ever. I have dealt with many companies, but from the top to the bottom (Owner), over all was the worst service and extremely unprofessional especially the sales representative who forgot to mention many thins that were and were not covered (Like cracked driveway concrete from Crane Truck, not covered). Clean up was a nightmare, as it was done way under par and remains that way. The tree removal crew, were top notch, it went down hill from there. The saleman rep, (Tyler), was extremely rude and unprofessional while trying to collect their money, (which was pending through the insurance company). They sent clean up crews several times and it still remained a total mess. I contacted the owner, who told me, speak to your sales rep. I won't even get into the stump remover man who asked me if I had "A honey", to remove my fence, because he didn't get paid to do it. Later I was advised they would remove the fence and replace it back to code. NOPE, oh, they put it back together, but never tied the top to the pole, so it was not up to code as promised. After I refused to pay, until this work was completed, I was threatened with a LEIN on the home. This is laughable, as the insurance company had not sent a check yet, which I explained 3 times in 3 different phone conversations to their Accounts Dept. My sales rep called and actually started raising his voice to me because they had not recieved their money, (Perhaps because he is paid on commission? ). I would recommend searching around Grand Rapids for a more reputable tree removal company. There are many reputable tree removal services in Grand Rapids and surrounding counties. Unfortuantely I was in a hurry as the tree landed in my pool and didn't want more extensive damage to the pool. But please, look around, check the Better Business Bureauand reviews. You don't want to go through this mess. Final cost, $6,250.00 For one tree removed via crane, a fence not up to CODE, one stump shredded down and one **** of a mess left behind. See photos below.

Went well.

Tore up my front lawn dragging cut trunks across the grass.

It was ok except they tore up my front grass dragging cut trunks across the lawn. No offer to repair. Cost $300 to repair.

They showed up with a huge crane and lifted the tree off our house. Great and knowledgeable crew cleaned the site and were very responsive.

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I signed the contract on Monday, the 4 man crew came Wed. afternoon, and they had the tree down in about 3 hours. I asked to have the wood chips left, so now I have a big pile of chips to spread around next spring. They even removed a large hanging branch in a nearby tree. Very professional workers.

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Nice people. I was disappointed the ornamental trees that were over grown weren't trimmed from the top. I assumed that's part of trimming an ornamental. I mentioned the height during one phone conversation but since it wasn't specifically documented in the quote he wouldn't come back out.

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I called Timber Ridge to get a quote, they sent someone within the week and I had a estimate within 3 or 4 days. We called two other companies and Timber Ridge had the best price so we went with them. The estimate was done on October 14th, 2014 and the crew came about a month later. There office did say that the had a lot of work so we we're aware that it would take them some time to start our job. 
The job they did removing the trees was as expected which they had to use a large crane to remove some taller trees. They had to remove a portion of our chain link fence, which they never repaired or put back how they found it. The large crane that they used broke down halfway through the job and was stuck in our backyard overnight. At first we didn't care because the next day they had it running and were able to finish the job within 3 days. However, once they left we realized our turf had extremely deep ruts due to the large crane sitting overnight. I called the company and the representative I was working with said they would came back in the Spring of 2015 to repair the ruts in our turf.
Two or three days after the tress came down a separate crew came to grind the stumps. The company called miss dig, but they still ended up hitting out Comcast cables. The stump crew notified me they were unable to grind 4 stumps because they were too close to the neighbors fence - totally understandable. I talked with the same company representative and he said that if we ever took down the fences in the future, the company would come back and grind those stumps. (continue to read below - I highly doubt this now)
Because the snow fell shortly after the trees and stumps  were taken out, we agreed to touch base in the Spring of 2015 to have the crew come back and fix the ruts in the turf.
This is where it became very FRUSTRATING.
 In March 2015, I called the same company representative and he said he would call me back in a week or two to schedule a time. 3 weeks later, I called him again and left a message. After no return call, I called the company, talked to another representative and they would have the person I was with call me back. Finally, he called me back and said he would send a crew out to survey the damage and call me back that same day with a solution. Again, no call so I called the main office and they told me that representative I was working with was no longer with the company. They pulled up my invoice and said there were no notes about fixing the turf. After the new representative discussed this with the owner, they sent out a couple guys within a week to "fix the turf".
This was a very poor and sloppy solution, they sent out two guys with pitch forks. They spent 40 minutes pushing the ruts back into place, taking the large ridges in the turf and putting those in the ruts. It was a complete embarrassment. I've become so frustrated that I don't have the time or patience to deal with them to further remedy the problem.
Moral of the story, get everything in writing as to the exact services they say they will preform and hold them to it.
I would not consult Timber Ridge in the future for tree removal and regret recommending them to friends and family.

The process was facinating to watch.  The workers were obviously very skilled, and when done, cleaned up the area leaving essentially no trace of having been there .

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The crew called in the morning and when i got home at 3PM, the only proof that they were there was the three tree stumps and the wood I wanted left. They were apparently efficient and did the cleanup really well.
It was about 2 weeks before the stump grinding could be accomplished. The machinery was remote controlled and cool to watch.
My yard was still wet and muddy in some spots, but the work got done.
I appreciate how efficient the team was in getting this done. 
Bookkeeping and paying online however...
I will use them again!

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Every thing went very well, the gentleman that ground the stump was very personable, he did a good job

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The work they performed was excellent. I have no problems with Matt or his crew. It was an overwhelming time and they handled the craziness very well. Where I do have a problem is with billing. They sent me a second bill, after I had paid the original bill, with an additional charge for stump grinding. This charge was in the original bill so I believed they had accidentally double billed me for it since the grinding was completed some time after the tree removal. I called and talked with a number of people and thought It was taken care of. A few weeks later I received another bill, I called again and this time was put in touch with Matt, our estimator, who confirmed it was a mistake and we did not owe the additional $500.00.  In the next few months I have received 4 bills and 2 phone calls stating I still owe the money. I have called several times and it is still not resolved. Unfortunately this does leave a bad taste.. I loved the work performed and would recommend them for that, but billing is a problem.
UPDATE: They have resolved the billing issue. I believe they have changed their entire billing department and I now give them 5 stars... Or an A