Founded 1997 • With Angi since September 2013
Service Provider Response
Thank you for sharing [Member Name Removed], we're so happy to hear you had a great experience with us. We hope you're enjoying your new counters!Service Provider Response
Not going to waste time responding to lies. Timelines were longer because you didn't follow the customer agreement and have your project ready for template or for installation. Can't help that you weren't prepared. Your number was removed from the paperwork as a contact because you were rude and disrespectful to every employee you spoke with. Your husband was the only one that was capable of being respectful. Ultimately, your rudeness was why you were fired as a client and your money returned. The money withheld was for the template charges for the 2 times we came out to template and a third of the fee normally charged from your installation appointment that you weren't ready for.Service Provider Response
You are correct, we did make a mistake on your counters. However, there are also some inaccuracies in your review. You state that when your husband called Friday morning you didn't hear anything back from us until Monday. This is patently false. Your husband spoke with both our Office Manager and our Shop Foreman, Tony. He offered a solution to your husband, which he didn't want, so it was escalated up to the Operations Manager and the Owner, both of whom were out of town. Vince contacted you Monday, and by your own admission, offered to completely remake the pieces at no cost to you so that you would have a product you are happy with. YOU REFUSED this because you inexplicably chose to move ahead your backsplash installation even though you were unhappy with your counters. We were even willing to pay for the the re-installation of backsplash so we could properly resolve the issue. Since YOU would not allow us to properly fix the issue, we offered you an alternative, which you also refused because instead of fixing the issue, you instead chose to try to get something (an island) for free or for us to offer you a partial refund. In other words, rather than allowing us to fix the problem, you wanted us to just pay you off to go away. That is not how we do business. We are always willing to fix the issue regardless of the cost to ourselves. We are never willing to just pay you to go away. We freely admit our mistake, but any further issues you have are by your own choice. You could have just let us fix the issue. Instead, you chose to try to troll for a freebie. Not going to happen. Have a nice day.Service Provider Response
Thank you so much for the kind words and we are very pleased to hear that you are happy with your new granite counter tops. We would love to see some pictures of the completed project once it is done.Service Provider Response
[Member Name Removed]...thank you so much for taking the time to review us. We greatly appreciate the feed back and are very please that you are so happy with how your kitchen turned out. If you ever move back, we look forward to working with you again!Service Provider Response
[Member Name Removed], with due respect, almost every aspect of this review is absolutely false. In fact, the only thing you got correct was the date of the deposit check. You gave us the deposit check on 1/4, at which time you told us the cabinets were on order and wouldn't be in for about a month. That check was given to hold the material you chose for your project. You then called on 2/10 to state that you were ready for template. You were templated on 2/16. Doing a little quick math, we can see it was 6 days, not the 3 weeks that you state above. You also failed to mention that even at the time of template, you were unprepared because the person you had there couldn't even answer basic questions about the project such as which edge profile you wanted and whether or not you wanted the piece dog-eared. You were then installed on 3/8 which is less than 3 weeks, not the month you state. It also, isn't "late March". You knew these timelines from the start and still agreed to them, so I am unsure why you feel the need to post these falsehoods. If I could post pictures, I would do so to verify the dates I have posted. By the way, you also contradicted yourself saying we only accept cash, while clearly saying that you gave a deposit CHECK. We do not accept cards, but we do accept both checks and cash. If you have any actual and legitimate issues with the granite itself, please let us know and we will be more than happy to assist you. Hope you have a great day!Service Provider Response
First off thank you for the review..even though you have said nothing that is pertaining to us, our what our company provides...your cabinets were unlevel... And we made our granite perfectly level,...we are not a cabinet company sorry...we told this to you and begged us to put it in anyway because you had a party that weekend...your faucets in your bathroom again have nothing to do with us....WE ARE A GRAINTE COUTERTOP COMPANY....not cabinet guys and plumbers.. Is there anything wrong with your granite that we can help you with, please let us know.. Sorry that you feel that we at Sedona Stone are responsible for your bad cabinets and you purchasing the wrong faucets, some how you feel we are responsible for that. In closing we apologize if you feel we at Sedona Stone did something incorrect ....but WE DID NOT....AS YOU STATED NOTHING ABOUT THE GRANITE..Angi Certified
2022 Super Service Award
Offers Coupon
We specialize in all things remodeling. We are a family owned business that offers services in: Kitchen & Bath Remodeling; Additions; Basement Remodels; Concrete work; and much more! Now offering Schluter System installation!! We always take pride in our work and make sure that the customer is always satisfied before we leave the job site. Give us a call today and let us give you the white glove service you deserve on your next project! We have financing available! FREE 3D rendering for projects over $35,000 ($4000 value). Check out our website at BellaCraftrenovation.com
Angi Certified
TM TILE & STONE has been serving builders and homeowners in Southeast MI for 25 years. We are Professional-Reliable-Affordable. We specialize in high-end custom kitchen and bath installations with complete "in house" services including Tile/Stone installation, plumbing, carpentry, drywall and more.Please call for a reliable rock solid quote and installation.
Angi Certified
Offers Coupon
Now Offering A COVID-19 Stimulus Program • $0 down • Up to $2,000 in immediate cash rebates • 12 months no payment, no interest program that rolls into a low payment, low interest plan as low as 2.99%! • Now offering VIRTUAL/REMOTE consultations We are a locally owned and operated basement finishing specialist servicing both Southeast Michigan (Detroit/Ann Arbor) and the Chicagoland area. Our focus is providing clients with a clear, upfront vision of expectations through a design/build approach. Our FREE design service provides potential customers with a collaborative consultation geared towards budget, wants, needs and lifestyle. Aside from providing great ideas, Matrix will furnish at NO COST a 3D rendering and detailed line-by-line proposal that is guaranteed for 1 year. Matrix Basement Systems is a "ONE STOP SHOP" for basement finishing and by virtue of our unique, customer-focused process, we have became one of the Nation's largest home remodeling companies. Our #1 goal is customer satisfaction and providing a great working experience throughout the construction process. Finishing your basement has never been easier! Call today for a free, no obligation design consultation!