"Hi [Member Name Removed], Thank you so much for your feedback and review. We are so glad you are happy with our work on your chimney. If we can do anything in the future or if you have any questions please give us a call anytime we can help! Thank you! Terri Kash MZK Home Improvement & Roofing 248-360-3879"

"Thank you for your comments! We take every comment seriously and we are committed to using all feedback to make our service even better! The Big Deal promotion last year was extremely successful and we provided service for a large number of clients, so, as you know, we had to schedule using "time windows" rather than a specific time. This year we are doing things a bit differently - experience is the best teacher! Thank you again for your feedback, we value your input!"

"Thank you for your feedback - we really do appreciate that you took the time to comment on your project and experience with us! I am sorry you are still experiencing water intrusion and I wish you would have contacted us to let us know, so we could do further investigation for you. Sometimes water can seem to come in through the roof, but may actually be coming in from another location - for example a common problem is leaks coming in from behind siding. In any event, we are happy that your overall experience was positive and we will be happy to return at your convenience to investigate further. Thank you so much! ~Terri Kash"

"Thank you so much for your positive review! We are extremely happy you are pleased with your experience with MZK Home Improvement & Roofing. We take client comments very seriously and use them to make our service even better! Please call on us any time - it has been our pleasure to work with you. ~Terri"

"Thank you for your feedback - we take all comments very seriously and they help us make our service even better! I took the time to look up your project in our files and in the Angie's List Message Center. We provided a summary, recommending a new roof, along with photos of your current roof and sent it to you both through Angie's List (and via email directly to you) 4 days after the inspection and gutter cleaning. We do not "hard sell" or assume anyone wants a quote for further work - we can only report and recommend. We know that some companies are more pushy with their sales practices, but our experience tells us that people do not like to be pushed into a purchase. However, we will take this feedback and use it to improve our Big deal promotion this year. Thank you so much! ~Terri"

"Thank you so much for your "A" Grade! We really appreciate that you took the time to leave us a comment. We take every review seriously and use it to make our service even better. Thanks again! ~Terri"

"Thank you so much for your kind comments both here on Angie's List and via email. You were a pleasure to work with and we hope you are satisfied with the completed project. Thanks again and please call on us any time in the future!"

"Thank you for taking the time to leave us your comments, we really do appreciate it! We went back and reviewed our communications and the evaluation of your roof. At the time we looked at it - last fall - the roof was in good condition and did not need to be replaced. We did come back out to look at some repairs you might need, but since we did not hear back from you we concluded that perhaps you had decided not have the repair work done. We do install roofing year round, hot or cold weather, and we would have been happy to install a new roof for you, but we cannot recommend a new roof if you do not need one."

"We are so pleased you are happy with our work. Thank you so much for taking the time to leave us a review! We really appreciate it!"

"Thank you for taking the time to leave us your thoughts. We really do appreciate the feedback and we do use your feedback to improve our service. I have reviewed the roof evaluation we sent to you and though we did do some minor maintenance we also recommended that the roof be replaced Spring 2014 and that the electrical cover be reinstalled correctly. We are sorry that the verbal communication on the jobsite was not as thorough. We will use your comments to improve that in the future! Thank you!"

"Thank you Angie's List Member! We are so happy we fulfilled your expectations! We remember you well and we are very happy that you are happy with our Big Deal promotion through Angie's List! We appreciate the time you took to leave us feedback and share your experience working with us. Please let us know if you have any other questions or if we can help you out with anything else. Thanks again for your kind words!"

"Hello Angie's List Member! Thank you for your feedback! We appreciate you taking the time to leave a comment! I want to personally address your concern so I have pulled your file to check on our work for you. Your roof was in good condition and only the minor maintenance included in the Big Deal was needed on your roof. It is always great news to know your roof is in good shape! The chimney, unfortunately, required a more extensive repair, which was not included in the Big Deal promotion. We do a lot of this type of repair and know the importance of repairing this area correctly - sealing it alone in this case would not have been in your best interest. While we did not get awarded your project we are still happy you found someone to help you out and you got a really great price to boot! We always provide a Free Estimate, in writing, so that our clients can shop around and compare! Thanks again for your feedback - we appreciate it!"

"Hello Angies List Member! We were at your house and cleaned your gutters and inspected your roof on November 2, 2013. We sent you photos and an evaluation of your roof in a pdf document and it has been available to you on your Angie's List Message Center since November 4, 2013. We found no problems with your roof - it is in good condition and needs no repair work. We noted the chimney has bricks that are missing and the top of the chimney needs repair. If you have a difficult time getting into your Angie's List message Center please let us know at 248-360-3879 and we will be happy to send you the Summary Report and photos directly to your personal email address. We are sorry you have had a less than happy experience with another contractor, but we have not serviced your home since last November."

"Thank you for taking the time to leave us these kind words. It was a pleasure to work with you on your project and we are so pleased that you are happy with our work. We remember you well :-) and your wood flooring *is* absolutely beautiful and we were happy to be extra attentive to their care. Thanks again for calling on us for your work and if we can help you again please let us know."

"Hello and thank you for your review. I am copying our correspondence regarding your Big Deal purchase below - you may have missed it in the Message Center on Angie's List or the email we sent you directly. Even though we did perform the service as best as could be done on a roof that needed to be replaced, we completely agreed that the Big Deal you purchased was not what you expected it to be and we advocated on your behalf with Angie's List to get you that refund. ------------------------- Below is the message and email we sent to you on December 11, 2013: ------------------------ Hi [Member Name], Sorry to hear there was a misunderstanding on the Big Deal and what it included. Just for reference - The Big Deal Inspection & Maintenance service included minor repairs for nail pops and calking where needed as well as an inspection and recommended repairs. We completed that service November 3rd and sent the recommendation for repairs and a quote. We also recommended that you need a new roof and that even with repairs the life of the existing roof (with repairs) would only be one year. We completely agree that you would not want to have the repair if you are having a new roof installed in the spring – we agree that would be a waste of funds. The Big Deal is purchased from Angie’s List and they handle all of the Big Deal sales and refunds, so you will need to contact them directly, we do not have access to your purchase or account. I will upload this correspondence and our recommendation and quote with the photos to the Angie’s List Message Center so you will have reference documentation. Thank you for letting us know about your concern and if we can do anything else for you please let me know. I am here to help! Thanks, Terri"

"Thank you so much for taking the time to leave us a review! We sincerely appreciate the kind words and we are very pleased that you are happy with our work! Thank you!"

"This member is completely correct to be upset - we somehow did not get his information on our list of Big Deal purchases and did not schedule his inspection. We had an overwhelming response to the Big Deal and it was our first experience with a promotion like this - the volume of calls was unexpected. Still, we are totally responsible for making this mistake in scheduling. We apologize for our mistake and we hope this member will allow us the opportunity to make it right."

"This member has already requested a refund from Angie’s List, and after reviewing the documentation, Angie’s List declined to refund the member for his Big Deal purchase. We have no reason to disagree with the decision by Angie’s List. The inspection and minor maintenance service was performed in accordance with the Big Deal promotional offer; we nailed down numerous nail pops, photographed a 3’ x 10’ area that needed more extensive repair work and sent the member a summary report with the photos. The member requested a quote for the additional repair work on the 3’x10’ problem area and we provided the quote. This member was prepared to hire us if we met his demand for an additional $50 discount (on top of the $150 discount we had already extended to him) for the additional work. When we declined to accede to his demand this member’s complaints began. Documentation is available on request."

"Thank you for the positive review! We really appreciate that you took some of your time to review us!. We are so pleased to know that you are happy with your Big Deal roof inspection & minor repairs service."