Lake Electronics Group, LLC

If I could give this company a -10 stars, I would. I was a satisfied B-Safe Security customer for more than 20 years. I knew the owner and his wife personally. When the company was bought out/sold to Lake Electronics, the monitoring phone calls stopped when our alarm went off, our calls of concern re: the installed technology were never returned, and when we sold the home that had the monitoring system, Lake Electronics sent my remaining contract time to collections, even though I had sent a certified letter of cancellation of services 30 days in advance of the next billing cycle. After having to re-prove that I had sent a letter of cancellation, Lake Electronics sent me a correspondence indicating that I had a $0 account balance, and yet several weeks later, they sent me a statement from their collections department stating that I owed them $1,500 for the balance of the contract, something that the owner of B-Safe Security would NEVER have done. They also indicated that the contract was tied to me personally and not to the home that had the monitoring system (Is this even legal?? The contract I signed said no such thing.), indicating that I was obligated to install their horrible service in my next home. Stay far away from this company! They are all about money and care nothing about your safety or monitoring concerns.

Lake Electronics has set up our alarm and AV system for our home theatre. If ever we have a problem, Mike Rosen himself comes out and fixes it. We are very happy with the service provided.

We have been loyal customers for 23 years. Despite many service calls over the course of many months in 2014, the Lake Electronics technician could not get our system working properly. We kept getting false alarms from several zones. Despite many visits, the false alarms continued in 2014 until finally, it seemed, he fixed them. Imagine our surprise to realize months later that the technician DISCONNECTED ALL OF OUR WINDOWS from the system without telling us! This caused a significant problem for us with people entering our house through a basement window. We thought we had a fully-functioning alarm system but it was deliberately and secretly disengaged by the Lake Electronics technician! Owner Mike Rosen came to examine the system and apologized for the action of his technician. He had no explanation for the lazy and dangerous ?repairs? that had been done, nor for the disconnected windows. He promised to make it right for us and take care of it for free. The same tech came out in July to remedy his shoddy work. Although we were skeptical that he could do the work, we trusted Mike. We misplaced our trust. Within a day, it was evident that the system did not work. The day after the work was finished, I phoned the Mike Rosen at least a dozen times to tell him that the system wasn?t working. Each time I requested a call back from him and I NEVER RECEIVED A CALL. Not one! Since Mike never returned any calls, we were forced to hire another company to fix the system. In less than a day that company got the system working flawlessly. They commented to me on the low quality work that Lake Electronics had done. Connections had been twisted and taped rather than soldered. There were so many splices and extra lines added that the resistance on each line was 10 times what it should have been. Contacts were placed outside of the weather stripping on the windows inviting water leaks into the system. The most basic principles of quality had been ignored and short-cutted by Lake Electronics. Lake Electronics has had the nerve to bill us for this work done in July. It is beyond belief. I would never trust them with my home again.