R & M Service

Horrible! I wouldn’t recommend them to flip burgers! It is very very upsetting (as a decorated Veteran) to see a business use the word “Veteran” to enhance or build their business and then treat veterans in such a disgusting manner! I called this “business” to come and take care of three issues I was having. I gave detailed accounts of each and what needed to be done to correct them and stated I just simply didn’t have the time otherwise I would have done it myself. (A mistake I am still paying for). At the first visit the technician arrived completely unprepared to perform any of the tasks I detailed. He didn’t have the materials or tools. He claimed he could do ONLY one of the jobs and if I bought the parts. So I stopped what I was doing and drive to town to get them while he sat in my driveway on his phone. When I returned he began to installed them. But only after I had to cut an access port in because he either wouldn’t or couldn’t? The parts needed was a kit. (A tub plumbing assembly with overflow) Upon completion, I asked if he had leaked checked. Which he claimed he did. (Which I would learn later was a lie) he returned several days later to work on the AC (which is still not repaired nor have I ever received the replacement quote I asked for). He returned again to replace the plumbing on a pressure tank that began leaking worse than before he worked on it requiring a return visit to repair and since then the hiring of a “professional” organization to return and rework the mess he made all together! Now back to the tub. Weeks later the tub was used and leaked so badly it caused water damage to the floor, ceiling to the floor below it, and the one below it, as well as damage to two separate door frames! It took several calls for them to send someone out. The same tech that installed it was sent! This is where the dishonesty and unprofessionalism reached a whole new level!! The tech realizing he installed the overflow seal upside down purposely damaged the seal and claimed that manufacturing defect caused the leak not the incorrect installation. (( something another professional organization has disproven by replication both actions and finding ONLY the incorrect installation to be the cause of so much water damage)) Even after his attempts at dishonesty and lose of personal integrity, the tech was unprepared to correct the problem and once again I had to purchase and provide the parts for him to do it right. (Which I have NEVER been reimbursed for). I contacted the owner with my concerns and he assured me he would be out to investigate. HE HAS YET TO BE HERE MONTHS LATER! He made claims that he called me and left messages - however I pulled my phone records to prove that a lie. He said he would be out on Sept 24 with an insurance adjuster to review the damage and has yet to come out or call!! I have spoke to a lawyer in regards to the whole situation with promising feedback. If anyone would like to see pictures of their horrible work - the water damage - or the purposely damaged part they claimed was manufacturing, I will gladly send them to you. If you hire them I can only say GOOD LUCk

Would never recommend them to do anything again.

I am still with them. They were 2 guys for heating and cooling. They were very good. They are going to be here in 4 weeks and also install fireplaces. They are going to put a new fireplace in my house. It was general cleaning and had an issue with the way the furnace had been right. They got it all fixed. It was a bad switch in the thermostat. The price was covered. They are jolly on the spot when there is ever a problem whether there is something going wrong. If you lose your hate or cool, they come right away. It never cause me any reason to think of anybody else.

he checked the a/c for all problems and replaced a part and its running very good He also checked my rooftop a/c but that is not something they really work on since this is a mobile home. He also advised me on my hot water tank to correct a problem. Very punctual,, and professional.

Anything that goes wrong with your heating or plumbing they come fast and get you back up and running. They were my first call when we got here. They do excellent work.

I had a little bit of trouble having them return my calls. But as far as their expertise and quality of their work those were both very high.

This company several items: 1) Replaced a mobile home type water heater with a direct vent and placed it in the basement. Needed all new copper 2) unhooked 2 propane fireplaces and moved them to the basement, we will be selling these 3) replaced vanity sinks and toilets in both bathrooms 4) unhooked and moved stove while renovating 5) several other odd jobs that required plumbing and gas specialists we have used them several times over the last 4-5 weeks: excellant service and cleanup after job: direct vent water heaters with propane are more pricely. but long term advantageeous

Very prompt. Took just a few hours. Cleaned everything up afterwards.

Very satisified, have had R and M do work for me before, and would again

They were very prompt. My experience has been very good so far. The price is a little lower than everyone else. They wrote the estimate up very professionally. He stated what repairs were needed and how much each would cost.