LUXURYBACKYARDLIVING.COM

"This comment is not truthful and very one-sided. After submitting all our documents and photos to ANGI/Home Advisor, they did a site with us that we did everything possible to work with this customer and he was unwilling. The complaint was closed in our favor. We have been trying to work with this customer for months and he has been very unreasonable. To Backyard Living entered into a contract with Mr. Morelli on 9/28/20 to construct a 13 x 22x 10 bronze, free-standing operable pergola. The customer? concern at this point in the project is an aesthetic issue with the piers and brick pavers, however, the job was just in Phase 1 of construction. There are two methods to sink a pier. The first is to core drill and the second is to remove the pavers and dig the piers. It was decided not to remove the brick pavers and to core drill piers. The vibration of the core drilling will cause the pavers to pull apart, HOWEVER, once the job is in the final stages of completion, per the contract 6? columns and 10? shoes would be placed at the base over the piers and the stone pavers would have been put back and grouted accordingly. The piers were poured and a post hole inspection was done on 11-17-20 and approved by the Brandon Charter Township Building Department. Mr. Morelli put the job on hold in Nov 2020, April 2021, and May 2021. Mr. Morelli informed us he wanted a brand new brick paver patio, however, the color of his pavers was discontinued, so we offered to build, at NO CHARGE, beautiful brick columns at the base. The cost of these brick columns is $1000 each. Mr. Morelli declined this option and insisted on a paver patio built - even though his brick is discontinued and did not want to pick another option AND he wanted a lifetime warranty on the pavers, which we can not offer. Again, this part of the job is Phase 1 of the project. On 7/28, the owner and sales manager met with Mr. & Mrs. Morelli to discuss options of resolution. When they arrived at the home, Mr. Morelli did not want to come out of the home and just motione123746755 to go to the backyard - which we did to assess the pier holes. After waiting for quite a while for Mr. & Mrs. Morelli to come outside, they finally did. Mr. Morelli was very rude, angry, and unreasonable and hardly wanted to give us the opportunity to speak. While we were discussing options, he abruptly left the meeting, told us to leave the property and demanded his money back, and walked into the house. At that point, we were left to remedy the job with Mrs. Morelli. Mrs. Morelli was told we had $4500 into the job at this point, i.e. building permit fee, administration fees, property survey cost, piers, and steel interest, but agreed to cancel the job and refund their $6000 deposit in full. The refund was processed on 7/29/21 back to their AMEX card. Mrs. Morelli signed off on the cancellation agreement of the job, which stated they did NOT want further work done and to leave the PATIO AS IS. The job is canceled and no further work will be done, per the cxl agreement they signed. Temo, Inc. has been in business for over 55 years and has always stood behind our products and services 100% and will continue to do so."

"Thank you for the great review. We wish you many years of enjoyment with your new sunroom"

"We are sorry to hear your skylights are leaking. With a room that is over 20+ years old, normal wear and tear do happen and homeowner maintenance is required. Please refer back to your certificate for clarification on our warranty. We do not offer a warranty on after-market products, such as skylights that we do not manufacture. Our lifetime warranty is on the panels that we manufacture here in Michigan. If you give us a call at 586-412-6002 with your complete address, we can locate a dealer in your area for you to contact to set up a service call."

"Thank you for the review and for taking the time to work with our company. If anything changes in the future please give us a call. Have a wonderful day"

"Thank you for the review and for taking time to work with our company. Have a wonderful day"

"Thank you for the wonderful review and we are so happy you are pleased with your project. If there is anything we can ever be of service to in the future, please do not hesitate to call us. Have a wonderful day"

"Thank you for the great review - we wish you much rest and relaxation with your new TEMO product. If there is anything we can do for you in the future, please feel free to give us a call. Have a wonderful day"

"Thank you for the wonderful review and for taking time to work with our company. If there is anything we can ever do for you in the future, please feel free to give us a call. Have a wonderful day"

"Thank you for the wonderful review and for taking time to work with our company. If there is anything we can ever do for you in the future, please feel free to give us a call. Have a wonderful day!"

"Thank you for the wonderful review and for taking time to work with our company. If there is anything we can ever do for you in the future, please feel free to give us a call. Have a wonderful day!"