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Universal Plumbing & Sewer Inc

Founded 2004 • With Angi since October 2011

We have proudly served Macomb and Oakland County, MI, for over 18 years. We are a small family-owned & operated business that prides itself in customer service. Les is our licensed master plumber, and he continues to work out in the field daily to ensure the quality of service given to our customers. It is with great joy and dedication that we serve your plumbing and drain needs. Award-winning.

Business Highlights

Veteran Owned & OperatedVeteran Owned & Operated
Family Owned & OperatedFamily Owned & Operated
24/7 Service Offered24/7 Service Offered
Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensed
Trade License Number
8112382
Trade License Locale
Michigan
Trade License Authority
Michigan: Contractors
Trade License Expiration
04/30/2022
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.7

(671) Verified Reviews

Showing 1-25 of 671 reviews
Lauren S.
1.0
04/28/2022
Our sump pump stopped working after 2 years of Universal Plumbing installing a brand new sump pump and it flooded our basement. The sump pump was still under a 5 year warranty but the labor wasn't. We had to pay $424 in labor (1 hours work) just two years after they installed a brand new sump pump.
Description of Work
Sump Pump installation
Category
plumbing
William O.
5.0
03/05/2022
Arthur was knowledgeable and tried different approaches, finally pulling the toilet to use his machine clear the blockage. Reinstalled the toilet and took the time to shim to eliminate any wobble. Cleaned up after the job and was very professional. I’d highly recommend.
Description of Work
Toilet drain line blocked
Category
plumbing
Franklin J.
5.0
02/24/2022
Had a " snaking " done ( of the sewer port outside as well as the shower ) at first before the services today; obviously... that didn't solve the issue. Service today was for Hydro jetting of the sewer line as well as camera scope of were line. I believe the Hydro jetting today was successful. Pleased with the very prompt service. Cost : $800.00
Description of Work
sewer line was clogged, shower and toilet affected
Category
sewer cleaning, drain cleaning
Ryan M.
1.0
01/22/2022
Where to begin on how awful this company is. Let me start with Nice shouldn't be confused with Competent. I spent over $30,000 with Universal Plumbing. They displayed an ineptness and lack of consideration that has me baffled. I had a sewage line run into a holding tank under my shed. When the backflow preventer activates, water is supposed to reside here before being pumped elsewhere. To me, the depth of the pipe and where the float for the ejector pump resides seems a bit too low. Therefore, my concern was that the pump might not even turn on. I also asked how much water the well can retain. Tony, the designer of the system, said "I don't think there's any way to determine that". I mentioned math but that was lost on him as his purpose for being there was to try to upsell me on an additional pump and more labor. I doubled down and questioned, "why would need an additional pump, will this not be enough?". The guy who designed the system had no answer and looked at me with surprise that I questioned another pump. The continuous attempt at upselling is disgusting. Unfortunately, I can see people falling victim to their predatory ways. Needless to say, this isn't what you want to hear when you spend money both on fixing a potential flood issue and remodeling your basement. I suggested to Tony to block the backflow preventer to emulate a flood event and fill the system with water to emulate rainfall. He was baffled by the concept yet eventually thought it was a good idea. He said he'd be out on December 16th to test out what they built. He then sent me a quote for $3,198. This was what I was to pay to see if they had a clue what they were doing. Here we are roughly 5 weeks later, and they haven't been out to prove what they installed actually does the job. I have called and spoken to Dawn countless times who assured me he would call me back. I have also sent emails, left messages, but anyone of any authority is ALWAYS out of the office. I'm left to believe that them not showing up simply solidifies their incompetence. On an earlier date prior to the system installation, I had them come out to inspect the lines running from my house. The price quoted was $1,000. When they left, they tried to charge me $1,700. The kicker is once they installed the system, they realized they were completely wrong on where a good portion of the plumbing was going. Beyond that, they managed to severely damage a decorative step leading to the shed, damaged my natural stone walkway (placed all the dirt on it without laying wood over it), and even managed to tear up an area of my front yard they shouldn't have been, with their equipment. Tony said he would arrange cement work for the 8'x8' hold in the center of my driveway where a second backflow preventer was installed. Apparently, he forgot. When I asked him about it, he rushed to call someone who would constantly ignore him (his words). I tried numerous companies to see if they could fill the void, they all said their equipment is done for the year. Now I must go through winter with a gravel driveway section that makes it difficult to clear snow off. That's the least of my worries at this point. Unfortunately, I could add more but this is already longwinded. I must work on locating a new company to prove Universal got lucky on the build of their system, and possibly a lawyer to recover costs should the system prove as inept as they are. If you have an awful neighbor who asks for a recommendation, I'd recommend Universal Plumbing. If you have any respect for yourself, your home, or your wallet, I'd look elsewhere.
Description of Work
Add two backflow preventers with one redirected to a holding tank.
Category
plumbing, drain pipe
Thomas O.
5.0
12/15/2021
Great the guys showed up when they said updated me throughout the project and did a great job cleaning up
Description of Work
Sump pit and pump
Category
electrician, plumbing, wells
Chris W.
5.0
12/07/2021
Same day response. Professional and courteous plumber. This was a difficult problem to diagnose because the leak was behind a plaster ceiling. Located and repaired the pipe, which involved opening up sections of a ceiling. Good cleanup after the job. Highly recommended.
Description of Work
Leaky drain pipe
Category
electrician, plumbing
Scott M.
5.0
11/20/2021
It could not of went better. All the work was able to get completed. Some parts were not on hand and another technician drove them out to the house so the work could be completed. We have had Universal to the house a few times now and would recommend them to anybody needing any plumbing work done.
Description of Work
New faucets and leak in kitchen cink
Category
plumbing
John S.
5.0
10/01/2021
I called in the morning and they had a technician out before 2pm. Job was performed efficiently and we are very happy!
Description of Work
Clogged Kitchen Drain
Category
electrician, plumbing

Service Provider Response

Your feedback really means a lot to our team. We're so glad we were able to help!
Andrew H.
5.0
07/02/2021
Great. Work was done quick and additional options discussed
Description of Work
Sewer drain cleaning
Category
plumbing, sewer cleaning, drain cleaning

Service Provider Response

Thank you, [Member Name Removed], we really appreciate your business and the awesome review!
Henrietta M.
4.0
06/14/2021
It went well. they showed up on time. Did a professional job. The price is just a bit high but they were good.
Description of Work
They repaired toilet and replace faucet on the kitchen
Category
plumbing
Shanez J.
5.0
06/12/2021
Chip was very professional. Explained what was going on and what needed to be done. Will refer to fiends and family
Description of Work
Replacing of hot water tank
Category
plumbing

Service Provider Response

Thank you for the kind words, [Member Name Removed]! We're so glad we could help!
Laura S.
5.0
05/20/2021
Excellent! Job was done very well and in a timely manner. Love this company. Would definitely hire again!!!
Description of Work
Install Hose Bib and knock out bricking to install
Category
plumbing

Service Provider Response

Thank you, [Member Name Removed]! Your words of encouragement mean a lot to our team!
Sharon E.
5.0
04/14/2021
Universal Plumbing & Sewer always does an excellent job. The representative was very professional and followed COVID-19 protocols. All work was completed within 2 hours with excellence. The old parts were removed and both areas were left clean and orderly. I would highly recommend.
Description of Work
Replaced garbage disposal and toilet
Category
electrician, plumbing

Service Provider Response

Thank you so much for the awesome review, [Member Name Removed]! Your feedback really means a lot to our team. We're so glad we were able to help!
Denise R.
5.0
04/12/2021
Went great! Very professional arrived at the appointment time, courteous, friendly Did a great job on the plumbing Explain exactly what he was doing answered all our questions Cleaned the job site when he was finished
Description of Work
New bathtub faucets new shut off valves
Category
plumbing

Service Provider Response

[Member Name Removed], thank you so much for the encouraging words! We really appreciate your business and the awesome review!
mike O.
4.0
03/31/2021
They had to bring a longer snake the next day but got the job done
Description of Work
Drain Line Stoppage Main
Category
plumbing
Brian P.
5.0
03/19/2021
Excellent communication from start to finish. All options presented and work well done in a timely manner. Will absolutely use again.
Description of Work
Installed Shower Cartridge
Category
plumbing

Service Provider Response

Thank you for the kind words, [Member Name Removed]! We're so glad we could help!
Jon H.
5.0
03/11/2021
Prior to work bathroom water valves were stuck, toilet flange was leaking, and outside water valve leaking. Hired to replace all old plastic water valves in bathrooms with new 1/4 turn metal valves. Metal toilet flange was corroded to nothing and metal drain was pulling away from toilet flange. Replaced both toilet flange and drain. Outside faucet was old style and replaced with new frost free model. Work list long and took most of the day. The two plumbers were efficient. To complete the job I was replacing the faucets and sink drains once work completed in the bath. I wish I hired them to do that work as well. Their suggestions helped save me lots of time. Everything now works without leaks. Thanks for the great work and help.
Description of Work
Water valve replacement and toilet drain replacement
Category
plumbing

Service Provider Response

Thank you so much for the awesome review, [Member Name Removed]! Your feedback really means a lot to our team. We're so glad we were able to help!
Joann L.
5.0
03/10/2021
Excellent job. Very knowledgeable. Informative.
Description of Work
Replace hot water heater
Category
electrician, water heater repair

Service Provider Response

Thank you [Member Name Removed], we are so grateful for your kind words. Thanks for sharing your review with us and the community.
david M.
4.0
02/25/2021
polite,neat,and competent....but WAY TOO EXPENSIVE for what i want done........would certainly condsider them for smaller, less complicated jobs......also, they were to get back to me with options on a shower......never heard a word after i paid them for inspection. seems this job is not one they really want.
Description of Work
Camera inspection
Category
plumbing
Elaine D.
3.0
02/25/2021
Their employee was a nice, polite young man. But the original quote was about $255. A wax ring costs about $5. I asked why so much and the young man said it is in case they break the toilet, removing it to install the wax ring. I said for that price I can get a new toilet. I asked him to leave and asked him to have his manager call me. A few minutes later he came to the door with the price of $99. I reluctantly accepted the offer. He removed the toilet from the floor, told me the fill valve was not properly adjusted and he would take care of that. Then he said the floor flange was improperly installed and he could not reinstall my toilet without replacing the floor flange. Someone had to bring him a floor flange and he charged another $150 to install that as well. He did not fix the fill valve because he would have had to unscrew it from the toilet and was concerned that it would leak. So, long story short, they got their $250 and my toilet no longer leaks. The fear of a plumber to work on plumbing has never come up for me before. Likely, because I have done the work myself. The pricing was all very sketchy and over the top.
Description of Work
Wax ring changed on toilet
Category
plumbing
John T.
5.0
02/24/2021
Bathtub drain was completely blocked. Lee discovered that our small home had some particular difficulties related to water lines blocking access to tub drain plumbing. He expended a lot of effort in finding a way to successfully attack the blockage (years of hair) anyway! The drain now works better than it has for many years. We will definitely rely on Lee and Universal Plumbing for all future plumbing needs. The extra effort, and time required, did not increase the cost beyond the original estimate. Good results with No Surprises! Thank you, Universal Plumbing!
Description of Work
Bathtub not draining
Category
electrician, plumbing, drain cleaning

Service Provider Response

Thank you so much for the review, [Member Name Removed] We are so happy that we were able to help you. Your feedback means the world to our team!
Terry B.
5.0
02/23/2021
It went very well, they were punctual and even a bit early. Damien was absolutely professional and worked very hard to resolve the problem. He offered me options for preventative maintenance but was not pushy at all. Long story short, he worked professionally and quickly and my situation was resolved at the agreed on price. I would DEFINITELY hire Universal and Damien in particular again.
Description of Work
Sewer line was blocked and needed opening.
Category
electrician, sewer cleaning, drain cleaning

Service Provider Response

Thank you so much for the review, [Member Name Removed] We are so happy that we were able to resolve your issue. Your feedback means the world to our team!
Kenneth S.
5.0
01/29/2021
Great service. Chris was very knowledgeable and work was completed quickly and efficiently. Will definitely use Universal again if needed. Cost was also very reasonable. A+++++
Description of Work
Replace sump pump and installed new (silent) sump pump check valve. 5 year warranty on new pump and silent check valve was an additional blessing.
Category
wells

Service Provider Response

I am so happy to hear that we met your expectations, [Member Name Removed]! We greatly appreciate your review and your business!
Shakera B.
1.0
12/31/2020
Worse experience ever! I was left with more of an issue than I had to begin with. I would never use this company again or recommend. There was a smell of gas in my basement 12-28 in which consumers came out and detected a leak at my hot water tank and recommended I get a new union. While the consumers technician was there he tested all of my gas appliances to ensure safety. He then found a small leak in the fuel line hose behind my stove. There was no strong smell or hissing sound coming from my stove so that was surprising. The consumers technician sprayed their solution and showed me the bubbles that indicated a leak. Lee from universal plumbing came to repair both gas leaks. But somehow after he “repaired” the gas line behind the stove and cut the gas valve back on, there was a hissing sound and a very strong smell of gas. He then told me that the issue was a piece that connects the gas line to the stove itself (this is NOT where consumers reported a leak that I confirmed with my own eyes) and that I need to get that part replaced or get a new stove. I asked a ton of questions as to why there was such a strong gas odor and hissing and that was never the case before. Lee said “It could’ve been an issue that was just made worse while we were making our repairs”. So basically my stove was damaged during “repair” and I was ultimately told that they don’t work on appliances so it’s nothing they can do. All in all I paid hundreds of dollars to end up with a broken stove during the holidays. Then they offered free installation for a new stove as if they were doing me a favor. I wouldn’t even need a new stove if your technician hadn’t broke mine! Thanks a lot Universal Plumbing!
Description of Work
Gas Line Repair
Category
gas leak repair
John N.
5.0
12/02/2020
Bryce St. Clair was the plumbing technician who handled our job. He was professional, polite and adept. He installed the disposal easily. He also noticed an issue with an existing pipe. He explained that a vent was missing and the pipe was installed upside down! I was very impressed by his knowledge and his manner. I can honestly say that everything Bryce did on this job exceeded my expectations. I rate Bryce an A Plus! By the way I did rate the price a B. This was my first experience with Universal, but honestly I don’t mind paying a little more when every other aspect of the service is outstanding . . . And it was.
Description of Work
Install garbage disposal and add a line vent where there was none. Bryce also found and corrected a pipe installation that was a code violation.
Category
plumbing, drain pipe

Service Provider Response

Thank you, we are glad to hear you enjoyed your experience with us!

Phone

Address

35640 S Gratiot Ave

Clinton Township, MI 48035

Other Information

Services offered

Plumbing, sewer, drain cleaning, water heaters, wells & pumps.

Services not offered

Septic system cleaning.

Payment options

Check
Visa
MasterCard
American Express
Discover
Financing Available

FAQ

Universal Plumbing & Sewer Inc is currently rated 4.7 overall out of 5.

Universal Plumbing & Sewer Inc is open:

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Universal Plumbing & Sewer Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

Yes, Universal Plumbing & Sewer Inc offers free project estimates.

Yes, Universal Plumbing & Sewer Inc offers eco-friendly accreditations.

Yes, Universal Plumbing & Sewer Inc offers a 10% senior discount.

Yes, Universal Plumbing & Sewer Inc offers emergency services.

Yes, Universal Plumbing & Sewer Inc offers warranties.

Universal Plumbing & Sewer Inc offers the following services: Plumbing, sewer, drain cleaning, water heaters, wells & pumps.

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