Universal Plumbing & Sewer Inc

Our sump pump stopped working after 2 years of Universal Plumbing installing a brand new sump pump and it flooded our basement. The sump pump was still under a 5 year warranty but the labor wasn't. We had to pay $424 in labor (1 hours work) just two years after they installed a brand new sump pump.

Arthur was knowledgeable and tried different approaches, finally pulling the toilet to use his machine clear the blockage. Reinstalled the toilet and took the time to shim to eliminate any wobble. Cleaned up after the job and was very professional. I’d highly recommend.

Had a " snaking " done ( of the sewer port outside as well as the shower ) at first before the services today; obviously... that didn't solve the issue. Service today was for Hydro jetting of the sewer line as well as camera scope of were line. I believe the Hydro jetting today was successful. Pleased with the very prompt service. Cost : $800.00

Where to begin on how awful this company is. Let me start with Nice shouldn't be confused with Competent. I spent over $30,000 with Universal Plumbing. They displayed an ineptness and lack of consideration that has me baffled. I had a sewage line run into a holding tank under my shed. When the backflow preventer activates, water is supposed to reside here before being pumped elsewhere. To me, the depth of the pipe and where the float for the ejector pump resides seems a bit too low. Therefore, my concern was that the pump might not even turn on. I also asked how much water the well can retain. Tony, the designer of the system, said "I don't think there's any way to determine that". I mentioned math but that was lost on him as his purpose for being there was to try to upsell me on an additional pump and more labor. I doubled down and questioned, "why would need an additional pump, will this not be enough?". The guy who designed the system had no answer and looked at me with surprise that I questioned another pump. The continuous attempt at upselling is disgusting. Unfortunately, I can see people falling victim to their predatory ways. Needless to say, this isn't what you want to hear when you spend money both on fixing a potential flood issue and remodeling your basement. I suggested to Tony to block the backflow preventer to emulate a flood event and fill the system with water to emulate rainfall. He was baffled by the concept yet eventually thought it was a good idea. He said he'd be out on December 16th to test out what they built. He then sent me a quote for $3,198. This was what I was to pay to see if they had a clue what they were doing. Here we are roughly 5 weeks later, and they haven't been out to prove what they installed actually does the job. I have called and spoken to Dawn countless times who assured me he would call me back. I have also sent emails, left messages, but anyone of any authority is ALWAYS out of the office. I'm left to believe that them not showing up simply solidifies their incompetence. On an earlier date prior to the system installation, I had them come out to inspect the lines running from my house. The price quoted was $1,000. When they left, they tried to charge me $1,700. The kicker is once they installed the system, they realized they were completely wrong on where a good portion of the plumbing was going. Beyond that, they managed to severely damage a decorative step leading to the shed, damaged my natural stone walkway (placed all the dirt on it without laying wood over it), and even managed to tear up an area of my front yard they shouldn't have been, with their equipment. Tony said he would arrange cement work for the 8'x8' hold in the center of my driveway where a second backflow preventer was installed. Apparently, he forgot. When I asked him about it, he rushed to call someone who would constantly ignore him (his words). I tried numerous companies to see if they could fill the void, they all said their equipment is done for the year. Now I must go through winter with a gravel driveway section that makes it difficult to clear snow off. That's the least of my worries at this point. Unfortunately, I could add more but this is already longwinded. I must work on locating a new company to prove Universal got lucky on the build of their system, and possibly a lawyer to recover costs should the system prove as inept as they are. If you have an awful neighbor who asks for a recommendation, I'd recommend Universal Plumbing. If you have any respect for yourself, your home, or your wallet, I'd look elsewhere.

Great the guys showed up when they said updated me throughout the project and did a great job cleaning up

Same day response. Professional and courteous plumber. This was a difficult problem to diagnose because the leak was behind a plaster ceiling. Located and repaired the pipe, which involved opening up sections of a ceiling. Good cleanup after the job. Highly recommended.

It could not of went better. All the work was able to get completed. Some parts were not on hand and another technician drove them out to the house so the work could be completed. We have had Universal to the house a few times now and would recommend them to anybody needing any plumbing work done.

I called in the morning and they had a technician out before 2pm. Job was performed efficiently and we are very happy!

Great. Work was done quick and additional options discussed

It went well. they showed up on time. Did a professional job. The price is just a bit high but they were good.

Chip was very professional. Explained what was going on and what needed to be done. Will refer to fiends and family

Excellent! Job was done very well and in a timely manner. Love this company. Would definitely hire again!!!

Universal Plumbing & Sewer always does an excellent job. The representative was very professional and followed COVID-19 protocols. All work was completed within 2 hours with excellence. The old parts were removed and both areas were left clean and orderly. I would highly recommend.

Went great! Very professional arrived at the appointment time, courteous, friendly Did a great job on the plumbing Explain exactly what he was doing answered all our questions Cleaned the job site when he was finished

They had to bring a longer snake the next day but got the job done

Excellent communication from start to finish. All options presented and work well done in a timely manner. Will absolutely use again.

Prior to work bathroom water valves were stuck, toilet flange was leaking, and outside water valve leaking. Hired to replace all old plastic water valves in bathrooms with new 1/4 turn metal valves. Metal toilet flange was corroded to nothing and metal drain was pulling away from toilet flange. Replaced both toilet flange and drain. Outside faucet was old style and replaced with new frost free model. Work list long and took most of the day. The two plumbers were efficient. To complete the job I was replacing the faucets and sink drains once work completed in the bath. I wish I hired them to do that work as well. Their suggestions helped save me lots of time. Everything now works without leaks. Thanks for the great work and help.

Excellent job. Very knowledgeable. Informative.

polite,neat,and competent....but WAY TOO EXPENSIVE for what i want done........would certainly condsider them for smaller, less complicated jobs......also, they were to get back to me with options on a shower......never heard a word after i paid them for inspection. seems this job is not one they really want.

Their employee was a nice, polite young man. But the original quote was about $255. A wax ring costs about $5. I asked why so much and the young man said it is in case they break the toilet, removing it to install the wax ring. I said for that price I can get a new toilet. I asked him to leave and asked him to have his manager call me. A few minutes later he came to the door with the price of $99. I reluctantly accepted the offer. He removed the toilet from the floor, told me the fill valve was not properly adjusted and he would take care of that. Then he said the floor flange was improperly installed and he could not reinstall my toilet without replacing the floor flange. Someone had to bring him a floor flange and he charged another $150 to install that as well. He did not fix the fill valve because he would have had to unscrew it from the toilet and was concerned that it would leak. So, long story short, they got their $250 and my toilet no longer leaks. The fear of a plumber to work on plumbing has never come up for me before. Likely, because I have done the work myself. The pricing was all very sketchy and over the top.

Bathtub drain was completely blocked. Lee discovered that our small home had some particular difficulties related to water lines blocking access to tub drain plumbing. He expended a lot of effort in finding a way to successfully attack the blockage (years of hair) anyway! The drain now works better than it has for many years. We will definitely rely on Lee and Universal Plumbing for all future plumbing needs. The extra effort, and time required, did not increase the cost beyond the original estimate. Good results with No Surprises! Thank you, Universal Plumbing!

It went very well, they were punctual and even a bit early. Damien was absolutely professional and worked very hard to resolve the problem. He offered me options for preventative maintenance but was not pushy at all. Long story short, he worked professionally and quickly and my situation was resolved at the agreed on price. I would DEFINITELY hire Universal and Damien in particular again.

Great service. Chris was very knowledgeable and work was completed quickly and efficiently. Will definitely use Universal again if needed. Cost was also very reasonable. A+++++

Worse experience ever! I was left with more of an issue than I had to begin with. I would never use this company again or recommend. There was a smell of gas in my basement 12-28 in which consumers came out and detected a leak at my hot water tank and recommended I get a new union. While the consumers technician was there he tested all of my gas appliances to ensure safety. He then found a small leak in the fuel line hose behind my stove. There was no strong smell or hissing sound coming from my stove so that was surprising. The consumers technician sprayed their solution and showed me the bubbles that indicated a leak. Lee from universal plumbing came to repair both gas leaks. But somehow after he “repaired” the gas line behind the stove and cut the gas valve back on, there was a hissing sound and a very strong smell of gas. He then told me that the issue was a piece that connects the gas line to the stove itself (this is NOT where consumers reported a leak that I confirmed with my own eyes) and that I need to get that part replaced or get a new stove. I asked a ton of questions as to why there was such a strong gas odor and hissing and that was never the case before. Lee said “It could’ve been an issue that was just made worse while we were making our repairs”. So basically my stove was damaged during “repair” and I was ultimately told that they don’t work on appliances so it’s nothing they can do. All in all I paid hundreds of dollars to end up with a broken stove during the holidays. Then they offered free installation for a new stove as if they were doing me a favor. I wouldn’t even need a new stove if your technician hadn’t broke mine! Thanks a lot Universal Plumbing!

Bryce St. Clair was the plumbing technician who handled our job. He was professional, polite and adept. He installed the disposal easily. He also noticed an issue with an existing pipe. He explained that a vent was missing and the pipe was installed upside down! I was very impressed by his knowledge and his manner. I can honestly say that everything Bryce did on this job exceeded my expectations. I rate Bryce an A Plus! By the way I did rate the price a B. This was my first experience with Universal, but honestly I don’t mind paying a little more when every other aspect of the service is outstanding . . . And it was.