North Wind Heating & Air, Inc.
About us
You would call the office 586-228-2200 for any type of service or estimate Residential and Commercial
Business highlights
34 years of experience
Services we offer
Install and service & repair of furnaces, Unico systems, air handler, boilers, central air systems, ductwork, gas line to bar-b-q grills., hot water tanks, pool heaters, power humidifier, tankless hot water tank
Accepted Payment Methods
- CreditCard
Reviews
4.849 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 4% |
Showing 1-25 of 49 reviews
Anthony X.
Aug 2020
Great Job .Clean install I learned Alot about my new furnace I was curious.about furnace and they answered all my ? I was watching all day I was probably a pain But they were all very Accommodating I will use them for air conditioning And water heater I trust them Thanks again ....ajxerri
Response from North Wind Heating & Air, Inc.
"[Member Name Removed], Thank you for taking the time to write us a review. No you were not a a pain :) and we are extremely happy to hear that we were able to answer all of your questions. All of us here at North Wind strive to make sure our customers feel they get their questions taken care of. Thank you for the business it is truly appreciated and thank you again for the review and the kind words!"
Lisa A.
Sep 2019
This company is suing me because I will not remove my one-star review of them on Yelp.com The attorney for North Wind Heating & Air Conditioning has rescheduled the hearing from Tuesday September 3rd TO Monday October 7th Case Number: 2019-002909-CZ
Response from North Wind Heating & Air, Inc.
"We at North Wind are extremely sad this situation turned into a lawsuit. I am suing this person NOT because of a 1 star review, that once again is the furthest from the truth!!! I am suing since she never paid for service and then put lies all over the internet because she wanted something for free and was not getting it! I have spent several thousands of my own money and many hours out of my life trying to solve this without pursuing a lawsuit, that was my last thing we wanted. I requested over and over for her to take down the lies and we would be done, write a review but keep it truthful. You should not be able to lie over and over in your review to effect a companies reputation, just because you did not get something for free, she DID NOT want to pay. Then after all the money and time my lawyer finds out her brother in-law is a Clinton Township judge and she does this all the time when she does not get her way - A DIRECT QUOTE from her own family member.. SEVERAL of own family members contacted me to tell this is ongoing with her, she takes advantage of people all the time..becasue she has connections. She has effected my life, my health and my business due to her untruthful actions, all we requested is for her to speak the truth. But I guess that is optional these day for people? North Wind is an honest and caring company, we go out of our way for customers read our reviews and you will see the truth, from customers we have had for over 27 years!!!!!! Our customers know we are the honest, hard working, fair company they have known for 30 years!!! We have inspectors tell us all the time our work is the best in the area they have ever seen, we do quailty work and we do our job with pride, that is why I filed a lawsuit because no one should just get to slander your company with so many untruths, just because she feels like it, there should be accountabilty!!!!!!"
Jason M.
Feb 2017
It's good. Very polite, professional. There was one worker. It took about 15 minutes to complete. Very clean. They basically just shut the gas off. They said "You have a broken pipe". Shut the line off and charged me $190. It was a cracked dryer line so I replaced it for $15. It's because the tenants smelled gas and it needed to be fixed right away and I live an hour away. It was very faint odor. He told me it had been leaking for probably a year. He used a new machine to test it. He would've replaced it for more money and would've had to come back again so I just replaced it myself for $15. It's one of the flex pipes. You screw it on and screw it off. That's it.
Response from North Wind Heating & Air, Inc.
"I think this person might of had someone else out, I pulled our records and I do not have that address nor that name on file. That price is not our normal service call fee, so we would not have charged $190.00 to come out. Our service call fee is $103.00 during normal business hours. We have no fee of $190.00 even after hours."
Christine B.
Nov 2015
unknown
Response from North Wind Heating & Air, Inc.
"[Member Name Removed], thank you so much for taking the time to write us a review! We appreciate your business!"
Denise L.
Jul 2015
I called on June 8th Monday to see if I could get a hot water tank replaced. I needed pricing and opinions on different options, but mainly needed one asap, as our hot water tank was leaking and pretty much bit the dust!!
I spoke with Carrie and explained my situation, and within an hour she had called back with options, and pricing info for us to choose from. She said she could have someone out on Friday the 12th, but I explained that we would not be home and needed it done by Thursday the 11th latest. She juggled things around in their schedule to accommodate us and sent her guys out on Thursday as requested.
Carrie was a life saver, very knowledgeable, very courteous and professional, and worked everything out to our needs. The men that came out and did the work were also helpful, professional, and knowledgeable. They removed the old tank, replaced it with the new one, took the old tank with them, and cleaned everything up as though nothing happened. (Sorry I don't remember their names).
We are very pleased with the whole outcome and would definitely use them again in the future.
Response from North Wind Heating & Air, Inc.
"Thank you for writing us such a detailed review, we are glad we were able to help you out and get you up and running so quickly. Thank you for the business"
Shelly H.
May 2015
The owner even came out and doesn't time with the job. Very professional, prompt, and super clean. I would use these guys anytime and be very confident in referring them
Response from North Wind Heating & Air, Inc.
"Thank you (removed member name), great review. I appreciate you taking the time to place a review and of course I am happy that your were happy. We really do care about our customers and want everyone to feel like you do. Thank you again!!!!!"
Don S.
Mar 2015
I have used this company for a number of years. They are prompt, courteous and professional. This was the largest project I have contracted with them but the result was consistent with their previous fine work and the furnace is working just as they said it would. The house is very comfortable with the temperature balanced throughout the house.
Response from North Wind Heating & Air, Inc.
"Don, thank you for taking time out of your day to write a review. We are glad you have been a customer for so many years and we can continue to make you happy we want each and everyone of our customers to know that they are important and we appreciate your kind words and your continued business."
Clif B.
Jan 2015
unknown
Response from North Wind Heating & Air, Inc.
"Thank you for the review, I know we are all busy these days so thank you for taking time to review our company I truly appreciate you taking the time and your business."
Audrey T.
Aug 2014
Called on 8/21/2014 in the afternoon. Technician came out 8/22/2014 before 10:00AM --- Found problem and fixed it. QUICK - REASONABLE - THANK YOU!
Response from North Wind Heating & Air, Inc.
"Thank you for taking the time to send your comments about our company. Enjoy your air :) and thank you for the kind words. We do appreciate your review, we strive to be the best in the industry and work hard everyday to make our customers happy. Thank you!!!"
Shawn C.
Jul 2014
.
Response from North Wind Heating & Air, Inc.
"Thank you for the review it helps other have an idea of who is good out there and who is not. I appreciate you taking the time to fill out review I know we are all so busy these days and things like this can slip our mind, so thank you!!!"
David R.
Jun 2014
unknown
Response from North Wind Heating & Air, Inc.
"Thank you for the review, we are glad to hear you are happy with the quality of the job. I would like to apoligize for the 6 day wait to have your whole new system installed. At some points throughout the year it is beyond our control when weather hits high temp. for the year. When it gets this hot all customers call at the exact same time, it is difficult to be able to do all jobs within a day or 2. We are installing 14 hours a day until we run out of daylight 7 DAYS a week, trying to get to every customer in a timely mannner when it gets this hot. Since our prices are so much lower then our competitors and our quality is so much higher then industry standards most customers understand they will have to wait if they choose to use our company. Again we are sorry you had to wait 6 days to have a whole new A/C system installed but we will not sacrafice quality of our install to push more jobs into a quicker time frame."
Bonnie V.
Feb 2014
They not particularly great or bad; they were fine.
Henry M.
Jan 2014
Very pleasant workers and did the job on time. Also had an issue with our furnace which they took care of it very quickly. Will use them again.
Response from North Wind Heating & Air, Inc.
"[member name removed], Thank you for the review and the kind words, we appreciate your business and glad to hear you were happy with our services."
Ingrid W.
Jan 2014
.
Response from North Wind Heating & Air, Inc.
"member, We wanted to thank you for taking the time to post a review about our company, I know your time is valuable and we appreciate you and your comments; so thank you. We are glad to have been of service."
Jennifer O.
Nov 2013
The gentleman who came to inspect our air conditioning unit was very friendly and courteous. He re-filled the freon levels, checked filters and said that everything seemed to be working fine. He also told us that we may have a leak but don't know how bad until the next time we get it checked. If we ever experience an actual problem with our condenser, I would definitely consider North Wind Heating and Air for the job.
Frank Q.
Apr 2013
See above.
Response from North Wind Heating & Air, Inc.
"We appreciate your time to write a review and point out we were the only company out of all the companies you had called that responded after hours, those are the things that we take pride in that gives us the upper hand against our competitors. We also stride ourselves on our quality and doing the job above standard industry expectations! We were disappointed that you felt our quality was not grade A, please feel free to call the office and we would be willing to fix anything you fill was not an AAA ratting. We go far and above what other companies feel is quality and we hope our customers notice that in our work. PLEASE CALL us to have us out to give you a feeling of Grade A work. Thank you again for the kind words and noticing coming out a 3:00a.m. is an important factor for our customers."
Alyce S.
Mar 2013
We know that our HVAC is on it's last leg and wanted to prolong it's life as much as possible. The tech came early, he performed all of the services in the deal, and we ended up needing a fair amount of coolant put in the system (the system is honestly almost as old as me) so he did that at a fair cost.
Response from North Wind Heating & Air, Inc.
"Thank you for taking the time to write us a review, we apprciate the review and we are glad we were able to help."
Terri S.
Mar 2013
I wrote an A+ review on the service we received on 10/13/13 from Northwind Heating and Air when I placed a service call for a fall cleanup but discovered the same day that the furnace would not come on. Even though we had a new ignitor installed and tested during that visit, only a day or two later the furnace still would not produce heat. After calling Northwind to inform them that we again did not have heat, Ed came right out to reassess the problem. After discussing all of the options and weighing the costs associated with the various options, we decided to purchase a new high efficiency furnace. This A+ review is for the installation of a brand new 120,000 BTU 96% Comfortmaker furnace that was installed expertly and efficiently only a day or two after we told Ed we wanted a new one. Overall the installation and service and customer care from Northwind Heating was EXCELLENT!! Ed is extremely knowledgeable--he explained what was wrong with the old furnace, as well as a number of options to either repair our old furnace or purchase a new one. He showed great initiative and follow-through and went way beyond the call of duty by contacting the manufacturer on our behalf and getting a huge discount that we could use toward a new furnace for us! That combined with the installation of our new furnace and the work they did on our behalf related to the Detroit Edison rebate and permit with the township are just a few reasons why they are THE BEST! Thank you so much for the value-added services and quality work that you provided to us here in Harrison Township--we only wish that you provided service in Gaylord, MI where our second home is located. We are now having heating problems up there and unfortunately we have not yet found a contractor that meets our satisfaction--any plans to expand your company:) Ed, Carrie--all the best to you and your family in the coming year!
Bruce B.
Feb 2013
I thought it was a great experience. They kept their word on the timing, how long it would take, and they worked out a price for me that I could afford. They did a good job, cleaned up the mess, etc. One thing they did above and beyond was they loaned me heaters to keep me and my family warm while we were waiting for the new furnace. It was excellent.
Margaret B.
Feb 2013
Ed arrived just about 1/2 hr after I called to request svs (it was after 1am, so I was very appreciative). Found the problem immediately and had it fixed within 10 minutes. He also advised me to watch the condition of the hot wtr heater as it's an older one and just keep an eye on it. Very friendly and professional - would definitely recommend this company!
Sue M.
Dec 2012
Nancy N.
Nov 2012
From beginning to end, the service technician was on time, professional, and skilled. He explained what he was going to do and then answered my questions when the job was completed. Through Angie's list I had used this company to do a complete A/C tune-up and didn't hesitate to call them back to check my furnace/hot water heater. I would certainly recommend them to anyone who needed these types of services!
Response from North Wind Heating & Air, Inc.
"Member, Thank you for taking the time to complete the Angie's List report and for all of your kind words. We are glad to have been of service to you and appreciate your business and continued loyalty to North Wind"
Audrey T.
Oct 2012
see previous answer
Terri S.
Oct 2012
I started the day by subscribing to Angie's List because I wanted to get our furnaces at our primary residence cleaned and checked prior to using them. I spent time taking down notes for the contractors from the website that I was going to call when I noticed that it was pretty cold in the house. I went to turn the furnace on and started making some calls and then after a while I noticed that the furnace had not yet turned on. When I called North Wind Heating and Air Conditioning and explained that I wanted a fall checkup for both furnaces at our house, but that my furnace may have a problem since it had not yet turned on yet. She put me on hold and after only a few minutes on the line I was thrilled to learn that they had a technician near by and that he had just finished a job and was heading to Lake Orion for another job. They ended up readjusting the schedule and a technician arrived within 15 minutes! It turned out that the technician was in fact the owner of the company. He was filling in for one of his employees that was out sick. He was wonderful--so professional--he got right to work and within minutes he found the problem--a bad ignition. He showed me that due to dirt and some bees and bugs, that can wreak havoc with this ignition part, it can cause an electrical arc which then burns out the ignition. He had the needed part on the truck, he made the repair, cleaned the furnace thoroughly--tested everything, offered to order me a filter that is hard to find in the retail market and then started on the second furnace that he cleaned and tested. The price was very reasonable--$73 for the first furnace checkup and cleaning and he only charged $50 for the second furnace checkup and cleaning. The bad ignition part was $77 the service call that came with an hour of labor was $125. The whole bill was only $325--which for late Saturday service is great! He cleaned up after himself with a shopvac that he brought with him and left me with a fully clean and operational furnace and a house that was warming up nicely from a chilly 55 degrees! The service that I received today was second to none! Nice work all around--I learned that he and his wife started this business 22 years ago and from what I saw today, they could give lessons in providing quality customer service to many other businesses. If you are within 75 miles of the Detroit area in any direction and need heating/cooling service--call North Wind--they provide top-notch service at reasonable prices with work performed by technicians that just ooze with professionalism and customer service!!
Response from North Wind Heating & Air, Inc.
"Member, Thank You so very much for the all of your kind words and for explaining everything so well. Ed and I do appreciate you taking the time to write such a nice review about us and our company; we really do strive to please each and everyone of our customers and we do put them first and make sure when you need service we can help out as soon as possible. So again thank you and glad we were able to make you so happy as you did for us in return with your kind review. Thank You from All of Us here at North Wind Heating and Air, Inc."
Henry M.
Aug 2012
Craig, the electrician came on time and started working getting everything ready. Ed, the owner of North Wind and helper set up generator, on time set up.
Licensing
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FAQ
North Wind Heating & Air, Inc. is currently rated 4.8 overall out of 5.
North Wind Heating & Air, Inc. accepts the following forms of payment: CreditCard
No, North Wind Heating & Air, Inc. does not offer free project estimates.
No, North Wind Heating & Air, Inc. does not offer eco-friendly accreditations.
No, North Wind Heating & Air, Inc. does not offer a senior discount.
No, North Wind Heating & Air, Inc. does not offer emergency services.
No, North Wind Heating & Air, Inc. does not offer warranties.