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Great Dane Heating & Air Conditioning

4.7

(144) Verified Reviews

Founded 1999 • With Angi since March 2006

Licensed
Trade License Number
7113133
Trade License Locale
Michigan
Trade License Authority
State of Michigan
Trade License Expiration
08/31/2019
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
9:00 AM - 2:00 PM

Company Contact

36611 Gratiot Ave

Clinton Township, MI 48035

Description

Great Dane Heating and Air Conditioning is your award winning Carrier Factory Authorized Dealer serving the Metro Detroit area since 1999. Great Dane was conceived by Mr. Josh Bigelow, with the idea that your service or installation experience should be worry free and focus on customer needs. As homeowners, too often we have heard of contractor experiences that were less than perfect or down right horrific. Therefore, Mr. Bigelow started Great Dane with the idea that everyone should be able to, “Experience the Service You Deserve!” This idea has evolved into not only into the company motto, but into the pillar of the Great Dane experience. Since 1999, the Great Dane team has successfully embraced this concept and integrated this philosophy to build one of this nation’s most highly recognized heating and cooling teams. Great Dane is the only Carrier Dealer in Michigan to receive the prestigious Carrier President's Award 8 times including 2018. Great Dane is also 1 one of only 7 North American Technician Excellence Quality Circle Contractors serving southeast Michigan....

Verified Reviews

4.7

(144) Verified Reviews

Ratings Distribution

5

117

4

10

3

8

2

1

1

8

Rating Details

Price

4.4

Professionalism

4.7

Punctuality

4.8

Quality

4.8

Responsiveness

4.8

Read reviews by category

HVAC Companies (137)water heaters (11)gas leak repair (2)chimney cap repair (2)
Showing 1-10 of 144 reviews
1.0

02/16/2021

Value Fraudulent employee charged me for work that was not completed but much more seriously Vandalized my property! He actually cut the wires on his 2nd 5 minute visit because I opted not to purchase a new AC unit or pay too much for an overpriced thermostat. I paid him for the initial service call but did not puchcase a thermostat. He said he changed a fuse and I could purchase a less expensive ...

Description of Work
Ac service

Category heating & air conditioning/hvac

Cost $90

Services Performed? Yes

Work Completed On 02/15/2015

Service Provider Response

In May of 2015 you hired Great Dane to repair your air conditioner. Our technician diagnosed there was no signal to the air conditioner which he felt was a result of a defective thermostat. You were given the option to replace the thermostat which you declined because you wanted to replace it yourself. The claim that our service tech cut the wires to your air conditioner is erroneous. Great Dane h...
5.0

02/08/2021

I had to call Great Dane after my furnace went out and not that timing can every be good especially in the winter, in this case could not have been worse. My wife had surgery at UofM to remove a kidney and was due to be released home later that day. I received a call from Halley in the office first thing in the morning and explained my situation. She assured me she would get assigned first thing i...

Description of Work
Emergency furnace repair

Category heating & air conditioning/hvac

Cost $700

Services Performed? Yes

Hire Again? Yes

Work Completed On 02/04/2021

Service Provider Response

Thank you very much for sharing your experience. We really appreciate that you and your family have made Great Dane your preferred choice for all your heating and cooling needs over the last 15 years. We look forward to continuing that relationship well into the future! Thank you again for all of your business!!
1.0

01/20/2021

I had them out on a DTE insurance claim. They told me that I had to have a new furnace. That was in October. This past Monday I had another company out. This company told I need to replace the furnace in the next year. However I don't need to replace it immediately.

Description of Work
Furnace was not working

Category heating & air conditioning/hvac

Work Completed On 10/28/2020

Service Provider Response

It is very concerning that you are continuing to run your furnace. We have reviewed the pictures of your heat exchanger that our technician took while at your home. The pictures are 100% conclusive that your heat exchanger is compromised. We stand behind our technicians actions to shut the furnace down for your family's health and safety. We understand it is always more attractive to put confidenc...
4.0

08/24/2020

Salesperson was very knowledgeable and provided information about the products and the company. Salesperson was on-time and provided a detailed written quote.

Description of Work
gas furnace and AC.

Category heating & air conditioning/hvac

Hire Again? Yes

Work Completed On 08/06/2020

Service Provider Response

Thank you for having Great Dane out to your home for service with your air conditioner. We hope to serve you again!
1.0

07/24/2020

Run away and don’t look back if you want to keep your hard earned money and save your perfectly good system from getting busted. Got a simple $10 AC capacitor change and got charged $310+ for a 15 minute visit. Technician left the service line caps open despite noticing issues with the valve and gasket. Even had to remind him to check the temperature difference. As a result refrigerant leaked comp...

Description of Work
AC Capacitor change - cost $310 for $5-10 part plus caused BUSTED compressor and wanted to SELL A NEW SYSTEM

Category heating & air conditioning/hvac

Cost $310

Services Performed? Yes

Work Completed On 07/19/2020

Service Provider Response

We regret you that you feel we are responsible for your air conditioner not working. You contacted us to repair your 23 year old air conditioner that was not working at all and we performed the service after normal business hours which is why the service call was charged at the after hours rates. Our service technician began the diagnostic part of his service call by opening the service valves at ...
5.0

04/24/2020

Great. They did the whole job in one day. Neat installation. they used carpeting to protect basement stairs from getting dirty. Courteous technicians.

Description of Work
New furnace, thermostat, water heater, bigger air cleaner and air purifier.

Category heating & air conditioning/hvac,water heater repair

Cost $6,904

Services Performed? Yes

Hire Again? Yes

Work Completed On 04/25/2020

Service Provider Response

We a appreciate the opportunity to be your choice. We hope you are enjoying your new equipment. It is great to hear that your entire experience was great!! Thank you!!!
5.0

01/05/2020

Replace controller on gas water heater,m

Description of Work
Great service. After a 11pm request on Angie’s list, they called the next morning. They had a tech out in the field which was able to come within a few hours. Service to replace the controller was done efficiently. Weekend service is a bit more expensive, but the details were explainedg before I confirmed the service call. All the people I spoke with were helpful provided helpful explanations and were very courteous.

Category water heater repair

Cost $239

Services Performed? Yes

Hire Again? Yes

Work Completed On 01/07/1970

Service Provider Response

We appreciate the opportunity to serve you and we are pleased to hear that you were satisfied with the service we provided. We hope to have another opportunity to serve you in the future! [Member Name Removed]. Ford Manager
5.0

12/18/2019

They were very efficient, We made an appointment, they came out on time. There was a part he had to get and he came back right after he got the part. I haven't had any problem since then. I felt great about then fact that I didn't have to worry about anything.

Description of Work
They came out to check on a noise that I thought were coming from my Furnace. They checked on my furnace , cleaned it and did preventive maintenance. They told me that the noise were coming from one of the vent and advised to get my vent cleaned.

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 04/18/2019

Service Provider Response

We appreciate your review and for choosing Great Dane. We look forward to serving you again in the future! S. Ford Manager
5.0

06/30/2019

The tech that arrived was nothing short of perfect. He explained my situation concerning my AC unit and then he simply gave me options. The best part is that he never tried to sell me more and he didn't sneak in any unnecessary work. I will use Great Dane again. If you are looking for a heating cooling company, I would highly recommend Great Dane due to: Trust, Knowledge, & Ability to complete you...

Description of Work
First off, the date in May of 2019 and the overall price is my best guess, I do not have the paperwork in front of me right now. The tech who came to my house was the best-he was smart, thoughtful, and he did a solid job! Outstanding work. I will hire this company when I replace my AC/furnace.

Category heating & air conditioning/hvac

Cost $450

Services Performed? Yes

Hire Again? Yes

Work Completed On 05/23/2019

Service Provider Response

Thank you for sharing your service experience. We are pleased to hear that you had a great experience and we look forward to serving you again in the future! S. Ford Manager
5.0

02/06/2019

Technician did all the furnace check and made needed adjustments. Explained what was done and why. Great Job and Great Company. Thank you

Description of Work
Yearly maintenance furnace check up.

Category heating & air conditioning/hvac,water heater repair

Services Performed? Yes

Hire Again? Yes

Work Completed On 12/27/2018

Service Provider Response

Thank you for choosing Great Dane for your recent furnace check up. We appreciate you taking the time to review our services and we look forward to serving you again! S. Ford Manager

Services Offered

Residential and commercial repair, maintenance, installation. furnace, central air, ductless air conditioning, boilers, standby generators, custom duct, zoning, air cleaners. humidifiers, UV air purifiers, water heaters & tankless water heaters.

Services Not Offered

Ask for details

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Visa, MasterCard, Discover, American Express, Financing Available
Senior Discount
5%
Emergency Service
Yes
Warranties
Yes