Al's Water Heater Sales & Service

Everything went well I have had no issues in the 2 years with the unit

Fantastic. Prompt service, diagnosed problems immediately, explained what was wrong, and got things done quickly.

Good work. They're quick and always on time. They always do what they say they will do.

The job went very well. They were very professional and knowledgeable.

My hot water heater needed to be flushed and checked up on. Al's came out and took care of that the week I called them - could have been that day but I needed to reschedule some things at work. A few weeks later when my water heater started leaking, they came out again to check up on it - on a Sunday. They recommended it to be replaced and it got done later that week. They gave me a credit for the service call a few weeks before when they did my replacement. Al's was very punctual, professional, and friendly. I hope I don't have any other hot water heater troubles for quote a few years but I will use them again in the future!

Workers were professionals who charged a fair price for a good quality tank.

Came first thing in the morning. I sent photos of serial info and they were able to confirm the unit was under warranty. Provided a replacement for labor to install. Put down drop cloths to protect my floors. I appreciated that.

Called at 7pm or so and they were at my house at 9:30am the next morning. They explained to me how to drain it and shut off the supply lines. All work looked very tidy, they cleaned up, and were very curtious. There were a couple of things that added on to the quoted price, but I felt they were necessary.

Al's was great - called them on Sat at 2pm when our water heater sprung a leak and they arrived with a new waterheater at 3:30 and were done at 5pm of the same day. The also did a thorough job, installing a pan under the heater to catch water if it leaks again in the future which previous installers had not bothered with. Price was about on-par from what I can tell. Very professional service and their technicians liked our dogs which was a plus (and they liked them).

I called them at 8:30 in the morning. they came out at 3:30 as scheduled and replaced my 40 gallon with a 50 gallon water heater. the entire job took about an hour and they cleaned up when they were done. they were extremely professional and courteous and I would highly recommend them.

fine, no problems

Great they swapped old for new and did a great job...Vet friendy and cleaned up after they finished

Great. They were responsive. Fast and efficient. Price includes $65 permist fee required by the City of Ann Arbor and a $50 discount coupon from Angie's list.

We called at 7am Monday morning after our old water heater died overnight, got a quote over the phone immediately from Al, and had the replacement scheduled for 10am. The installer came at 9:30am and was done within an hour and a half! He ensured our home's main floor hardwood was protected from damage with tarps, and cleaned up after himself once the work was completed. He was professional, friendly, and knowledgable. We highly recommend this company, the level of service they provided is difficult to come by.

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This was a very easy and nice experience. The installers were very good, they did an excellent job and even moved the vent pipe up so we don't hit our heads on it any more. They were clean and did a nice job in a short amount of time. We would definitely use again and recommend them.

Technician arrived on time and did did a great job. He was thorough and took his time to evaluate recirculating system. Job site was cleaned and he made to protect our carpeting from the hose he ran from the tank to the drain

I called Al's on Saturday morning at 7am because I saw water leaking from underneath my water heater in the basement. The person who answered the phone took care of business very quickly! She got me set up for a replacement on the same day! 
The last heater I had rusted out in the bottom and created a disaster in my basement. So, I called and they came with a new heater and replaced the old one and took it away for me....all in one hour on Saturday. I thought I'd have to wait until Monday and was worried about the leaking. 
They were right on time to my house. They were efficient and so very nice and helpful. 
They put down drop cloths in the house to wheel their cart through with the old and new heaters.  I really appreciated their work, their knowledge and their good humor! Thanks!!

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Went very well.

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4/5/2016 Update:
Ellie called me to follow up on this review. She apologized for any confusion and issued a $50 refund for the Angie's List coupon. I've upgraded my review scores to reflect this commitment to customer service. I've not had any issues with the water tank install and am still pleased with the quality of work.

3/25/2016:
Overall, I'm satisfied with the time it took (next day service) and the installation. But I probably wouldn't recommend these folks to other people. They're not cheap and if you use them, you'll want to get everything in writing.
My experience:
When they originally came out in Nov, they couldn't find anything wrong with the tank. (The issue was that the tank wouldn't kick on after water was used resulting in cold water in showers. Hours later it would turn on so there would be hot water again.) They told me since they didn't find anything wrong, they would apply the $85 service call to a future visit.
I lived with the problem for a few months and finally decided I needed to have it resolved. They told me it would be $400 plus labor to replace the thermostat and gas valve (they thought that might be the problem) or I could replace the whole hot water heater (< 3 years old). Feeling like the $400 might as well go towards a brand new tank, I decided to go that route.
Al quoted me for a new tank. I asked him if it included pulling a permit and inspection and he told me yes.
They came out the very next day and installed the tank. Installation time for the new 75 gallon tank was about 2 hours. They told me if I wanted an inspection by the city it would be $65 extra. Also, I reminded them about the $85 credit plus the $50 Angie's List coupon for a new water tank. They told me they only take one coupon; I could choose the $50 or the $85. They also told me that they looked up my previous service call and that it was over a year earlier so they really shouldn't let me use the $85 credit. I only used them once before and it was in Nov-15 (I pulled the actual invoice) but the guy (I think Al's brother) was rude and argumentative about it insisting that I was wrong.