City Flooring LLC.

The service started out well. They showed up when they said they wood and began the process of installing the new floors. After 3 days they said they needed come back to finish laying the molding. The area around our staircase required something other than what they normally carry. We were told they would order the product and call us the following week to have it installed. That was 10 weeks ago. They have ignored our calls and texts. We have scheduled them to come out several times, and they always have an excuse to not show up. The one time we did get someone to come back to the house they still did not have the proper molding and our project is still unfinished.

I regret hiring this company.  The price was good, but the work was below average.  Could see swirl marks in some of the floors.  They left a hole in my living room floor from when a knot fell out during sanding that they promised to fill but didn't.  The stairs were really rough on the edges and you can see drip marks under the leading edge of many stairs.  The water-based poly they used is quite dull - when I go to my neighbor's houses and see the quality of floors from other local vendors, I want to kick myself.  They tried to talk me into using pine quarter round around a fireplace instead of oak (to match my hardwood) - and were quite p***** off when I insisted on the oak.  They seemed to only care about getting the job over with as soon as possible and get their money.

We chose city flooring because they quoted an excellent price. We were given a great discount because they had a scheduling gap. However, it took two days of leaving phone messages to have the actual time and date set up. The excuse given was that they didn't have the paperwork yet. So my only criticism is that the company needs better communication between the sales team and scheduler. With that being said the rest of the job went off without a hitch. The workers showed up on time and the work was actually finished sooner than expected.  Our floors are beautiful! I love the work and would recommend them.

Joe was very professional and started the job on time. Spent extra time with me helping me try to decide which finish to do on my floors, as I was very indecisive. Thanks to his help, I went with a Natural Finish, and it looks absolutely GORGEOUS! There was some miss-communication between Joe and his crew, but they only finished about 5 days behind schedule. I am still very please with their work.

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