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BARTLETT'S HOME INTERIORS
Designer Interior Lighting Plan, Acoustic Ceiling Tiles - Install, Laminate Wood or Stone Flooring - Repair,
About us
Financing available to qualified clients
Business highlights
75 years of experience
Services we offer
Flooring, design services, furniture, mattresses, window treatments
Accepted Payment Methods
- CreditCard
Reviews
2.54 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 25% | ||
| 0% | ||
| 0% | ||
| 50% | ||
| 25% |
Showing 1-4 of 4 reviews
Margaret A.
Nov 2015
.
Michelle B.
Apr 2015
unknown
Response from BARTLETT'S HOME INTERIORS
"We do not have a (removed member name) in our client base. Could the project have been done under another name? We would be happy to try to rectify the situation if we had more information. Bruce Bartlett"
Roger C.
Aug 2014
We had a terrible experience with carpet from Bartlett's. We purchased carpet for every room in our home (3200 sq. foot home - about 2/3rds is carpet). The first carpet that was laid a little over a year ago had apparent defects; an inspector came to our
home and advised that there were challenges with the installation, also. The carpet manufacturer and Bartlett?s came to an agreement and the carpet was to be replaced.
On the second installation ? late last fall, early spring - they did not order enough carpet which necessitated ordering more product. We now have two major seams, which are extremely obvious. Additionally there were tack strips sticking through the carpet and punctured our feet when we stepped on the carpet with no shoes.
At our request, the owner, Bruce Bartlett, came to our home and said there was nothing he could do to improve the seams, and suggested they would improve over time. They have NOT improved. Regarding the tack strips, he told us to use a hammer and just pound the tack strips that were sticking through.
Approximately a week after his visit to inspect the carpet, we sent a letter via US mail as well as an email to Bruce. We thanked him for coming to inspect our carpet, however, we let him know we were still disappointed in the installation. He did not have the
courtesy to respond to our email or letter.
So --- we spent $10,000 on carpet with major seams in the middle of our living room and back hallway?.and no attempt on his part to make it right.
home and advised that there were challenges with the installation, also. The carpet manufacturer and Bartlett?s came to an agreement and the carpet was to be replaced.
On the second installation ? late last fall, early spring - they did not order enough carpet which necessitated ordering more product. We now have two major seams, which are extremely obvious. Additionally there were tack strips sticking through the carpet and punctured our feet when we stepped on the carpet with no shoes.
At our request, the owner, Bruce Bartlett, came to our home and said there was nothing he could do to improve the seams, and suggested they would improve over time. They have NOT improved. Regarding the tack strips, he told us to use a hammer and just pound the tack strips that were sticking through.
Approximately a week after his visit to inspect the carpet, we sent a letter via US mail as well as an email to Bruce. We thanked him for coming to inspect our carpet, however, we let him know we were still disappointed in the installation. He did not have the
courtesy to respond to our email or letter.
So --- we spent $10,000 on carpet with major seams in the middle of our living room and back hallway?.and no attempt on his part to make it right.
Response from BARTLETT'S HOME INTERIORS
"We have contacted the clients and have attempted to rectify the unfortunate experience described. We apologize for any misunderstanding about the carpet installation and lack of communication. Bartletts Home Interiors has been in business for over 60 years and have always strived to give our clients the best in customer service and attention to detail. We are located at 6499 N M66 Charlevoix, Michigan."
Joe K.
May 2013
unknown
Response from BARTLETT'S HOME INTERIORS
"We do not have record of this customer's name or insurance company. We are wondering if this was done by an outside contractor who may have purchased supplies from us. We would appreciate a follow-up for more information so we may try to resolve this situation."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
BARTLETT'S HOME INTERIORS is currently rated 2.5 overall out of 5.
BARTLETT'S HOME INTERIORS accepts the following forms of payment: CreditCard
No, BARTLETT'S HOME INTERIORS does not offer free project estimates.
No, BARTLETT'S HOME INTERIORS does not offer eco-friendly accreditations.
No, BARTLETT'S HOME INTERIORS does not offer a senior discount.
No, BARTLETT'S HOME INTERIORS does not offer emergency services.
No, BARTLETT'S HOME INTERIORS does not offer warranties.