VANDERHYDE BROTHERS FORD INC

After not getting one of our cars the properly serviced for a recall issue at another Ford dealership after a year waiting for the part to come in, we decided to look for another dealership to work with.  I got another letter from Ford about a system update on my other car so decided to start small and try to have that serviced first to see how it went before taking the other car in as well.  Since Vanderhyde got some good reviews in regards to their service I thought we would give them a try.  
So I took my Ford Focus in for a system update.  They were able to get me in quickly and perform the update in a few hours.  They also did an oil change for me.  During the oil change they ran across an issue with my front right stabilizer and fixed that as well since it was still under warranty.  I was very satisfied with their service and how they handled the warranty issue without me even having to do anything.
So we brought our other car in for a recall issue that we had been trying to get fixed for over a year with another dealership.  Not only did they get us in for the appointment, but they had the part in stock so was able to replace it in two hours while we waited.  We were so surprised and extremely happy.  They also looked into two other issues that we brought up.  
Vanderhyde Ford definitely exceeded our expectations and have won two new customers!

Jason Burns was helpful and knowledgeable.

I had priced this job at two other Ford dealers and two independent shops within 15 miles and Vanderhyde beat both other quotes by $100. Vanderhyde has done this (beat quotes by over $75) on a couple other occasions. Also, the vehicle has had a couple of recalls - Vanderhyde more often than not beats other Ford dealers in being able to schedule work within a day or two vs others of more than a week.

Marked them down to a B on Professionalism - not sure this is the appropriate category - Had oil changed. My vehicle has computer system that notifies me when oil change is recommended with a flashing -scrolling text on instrument panel. This would be obvious to anyone who started the engine and drove the vehicle in and out of service bay. In past other Ford dealers have reset after oil change but this was not done. This is very minor issue but detracts from 100% satisfaction.

Vanderhyde Ford is first place I think of when scheduling mechanical repair work.

They have a very short waiting time. I would not go back to them if I were not satisfied with them. It is a 10-mile drive. They are a very nice place. They are comparable to a waiting room for a service area. The staff is excellent. I have been going to them for years.