TOURLES SALES & SERVICE LAWN & GARDEN

On Friday November 17, I went to pick it up and found the mower outside the building with other junk. I spoke with Todd again who couldn't find a work order. When I told him that I had spoken to him on November 8 and he took all my information, he said he hadn't (I keep good phone records). He also said they never open late (they do) and they thought someone was giving them the unit. I asked him when he would have it repaired and he said he'd get it looked at today and it would be ready right away if he didn't have to order parts. I didn't feel right but gave him the chance and came back 10 minutes later. He had done nothing with it so I took it home. Last year my snowblower sat in their location for more than 6 months (partially my fault, but it was off season) and I never received a call about it until I called in October to check on it. My unit was returned with rusted and missing bolts and a $181 repair bill. It must have sat outside all summer. I wouldn't trust these guys.