Buer Well Drilling Inc

"We took the member to court for canceling his check that he wrote our service technician after we provided service on his well and small claims court awarded us payment in full when he refused to pay his bill. Our service tech who dealt with him is Dennis Ayers has over 20 years experience and is an excellent technician who clearly communicated to the member what the cost of repairs would be. We pulled his pump, which was not working, and offered him the options to replace only the pump end and keep using his existing pump motor to save him money. I had to deliver the new pump to our service tech because he did not have that model pump on the service truck and Dennis did not charge the customer the 45 minutes it took for me to deliver the pump to the site. We charge one way drive time to jobs and Dennis included this in his labor estimate of $495 + parts. Dennis used 4 hours and 15 minutes of time for this job and only invoiced for 3 hours. The extra time not charged for included a 1/2 hour to repair ruts in the yard and move landscape rocks back into place that he requested help with after he had paid Dennis. The member told me personally that our service tech did a great job and that he believed we were an honest company. His entire complaint on this job was not workmanship, which he acknowledged he had not problem with, nor was it the performance of his new pump. Even though Dennis billed him for exactly what he quoted, he did not like the fact that we had a pump pull charge when we put the service truck derrick in the air to pull the pump and he also believed that Dennis wrongly charged him for pump delivery time. The member deducted $232.50 from his bill after he paid us initially and than canceled his check so we couldn't cash the check. He is one of the most difficult customers I have ever dealt with in my 33 years in the well business and in my opinion was totally unreasonable. After the small claims court magistrate ruled against him twice, because he appealed the first ruling, when he wrote a check to Buer Well Drilling in court he whispered to me to check Angie's list so I guess the member got his revenge. He also turned us in to the BBB, called the Michigan DEQ and complained about our practices, and has used several opportunities to discredit our company in newsletters, etc. This is after he personally told me that we are a good company and that we do good work, but he wanted $232.50 deducted from his bill. He would not acknowledge that we didn't even charge him for the all the time it took to do the job. We would encourage potential customers who use Angie's list to ask friends and neighbors, the County Health Departments, or our competition about our reputation and we know you will find we have one of the best reputations in West Michigan as a company who has operated with honesty and integrity for the last four generations."