SERVPRO

They had 3 guys come out and figure out what needed to be done. They then wrote up an estimate for me to submit to my insurance company, Auto Owners. They told me this is what needed to be done to restore my beautifully finished basement to it's original condition. They also stated they do not move expensive, heavy pool tables and are not insured for doing so. Their estimate came to just over $10,000. When the adjuster at Auto Owners did not want to spend that much, she would not authorized doing the job correctly so ServPro changed their recommendations now agreeing with the adjuster that restoring my basement in a shotty fashion would be sufficient. This allowed the adjuster to lower what she is willing to pay for the claim even though the $10,000 is what is really needed to restore the basement to it's original condition. ServPro works for the insurance companies not the public.

The insurance paid for some of it. They were really prompt even though it was 11’o clock at night. I wish they had done a better job on the floors. They got the water out which was nice but they were supposed to clean the floor and disinfectant it and they send three young boys.