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Leone Outdoor Services
Designer - Landscape, Gutters & Downspouts Cleaning Service, Lawn Care - Maintain and Mow a Lawn,
About us
Commercial and Residential. Professional Uniformed trained employees. Employees are trained for quality and safety. Many have been with company several years. Employees are all uniformed and all trucks have logo and are easily identified as a Landscape maintenance vehicles. From quote to job being done is usually same week. Our customer service is great, we return phone calls, show up when we say, and do an awesome job. We are honest and will make you feel comfortable with your landscape decisions.
Business highlights
Emergency services offered
26 years of experience
Services we offer
Brick Paver Repair, Detailed Weeding and Flower Bed Organization, Edging Beds, Flower Planting, Full Landscape Installation and Renovation., Landscape Planning, Mulching, Professional Landscaping, Shrub Trimming, Spring and Fall Cleanup
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.633 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 18% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-25 of 33 reviews
Tarrah K.
Aug 2020
Don’t do it! The owner was extremely unprofessional in every facet of the transaction! They came at 7 AM on Saturday morning with blowers that woke up our whole neighborhood and did not give a courtesy phone call the night before or the morning of to let us know we they were coming. They cut our sprinkler line and put dirt over it to cover up the mistake without letting us know and flooded our front yard. This cost us an emergency visit from the sprinkler company that we had to pay for. We called the owner to make him aware he never returned our phone call. Then within one week of his invoice was demanding payment. (Standard services are to be paid within the current month of service). Not only was our sprinkler line cut, they left our driveway, sidewalks, and our brick paver patio a muddy mess when we were having family over for a birthday party that afternoon. I have never worked with such an unprofessional and belligerent business owner in my life. Do not call this company you will regret it!
Response from Leone Outdoor Services
"Mrs [Member Name Removed] I have worked for you family for years. Started working for your father in law about ten years ago. We still provide weekly service for them. You worked out in the yard with the workers. You and your husband were with my guys the whole time. At no point did we have any issues. We were not even aware of the sprinkler line break until the invoice had not been paid. When we called requesting payment (due day of service) we were informed that the sprinklers had an issue and you had called your normal sprinkler company to complete the repair. We credited your account for the sprinkler issue as it had been several weeks and you had already handled the issue with your own sprinkler company. We also gave you credit for the mess on your driveway. We apologized for the situation and took responsibility for the issue. This was an oversight as when we were leaving the job site the customer was using hose to water in plants and we left. I only learned about these issues after reaching out several times to be paid. We do great work and the manager on that job should have stayed with you and washed everything for you. We are sorry about that. We gave you credit on your bill for the inconvenience and for the sprinkler break. We then proceeded to wait an additional couple weeks to be paid. We don’t ask for money up front and only get paid when you are happy. We left that day with both clients waving good bye to us and had no idea there was issues until we requested payment. I’m sorry about this bad experience you had with us. It is not the typical experience. As always we use things like this to learn, train and be better for the next client. If there is anything we can do to further help resolve this issue please let us know! Thank you!"
Nancy A.
Mar 2020
The worst service I have ever had. Snow removal was never timely, poorly and incompletely done. I contacted the owner who was rude and entirely unprofessional
Response from Leone Outdoor Services
"Mrs. [Member Name Removed] I’m sorry you feel this way. We have serviced you for many years with no problems at all. You have even referred us to some of your friends. All the previous years there wasn’t any issues at all. Year after year you signed up. We have office staff and make sure any complaints or issues are handled quickly. One of the storms we missed your city walk. At 3am you started to repeatedly email and call my phone in the middle of a snow emergency and middle of the night. We promptly fixed the issues. I understand that you were frustrated in the moment and we understand that. As soon as we could we dispatched a crew member to attend to your sidewalk. We always answer the phone for any issues and always fix any snow plow issues and/or damage from the plow. Every single time! We also ensure that each customer is plowed well within the agreed to and signed contract. I’m sorry again you had a bad experience. We pride ourselves on customer service and love our customers! Even in the midst of a storm we are answering calls and making sure customers know what is going on. We understand how stressful snow can be and we do everything we can to ensure speedy satisfactory service for all of our customers! If you or anybody else needs spring, summer, fall and winter let us know. We are very responsive and make our customers #1 priority. Thank you and I hope everyone has a great 2020!"
Tom T.
Dec 2019
After a lot of misunderstanding. They have taken care of problems.
Response from Leone Outdoor Services
"Hello , thank you for the review. Sometimes first time customers are unfamiliar with how we do our routes and when to expect us during a snow storm. After we explained what to expect I think we had a great season together! This review was made after a November 10-11th storm. Our contract does not start until November 15th. So for that unexpected early storm we were not under contract. BUT, we did still come out and plow driveways so that our valued customers still were able to get in and out of their driveway. I look forward to working with you and your daughter again and as always am here for you if you need us. Thanks and have a great 2020!"
Rose T.
Jul 2019
They provide an A plus service, reasonable pricing, arrived on time as per our schedule.
Response from Leone Outdoor Services
"Thank you so much for the great review! We do all we can to make sure our customers are happy! Please call us for your next brick paver, landscaping or maintenance project!!!"
Lisa S.
Dec 2018
The landscaping team was professional and did a great job! I would absolutely hire them again.
Response from Leone Outdoor Services
"Awesome!!!! Thank you for the great review. I look forward to working with you again!!"
Virginia B.
Aug 2018
Great experience. They were prompt, they did a really good job. I contacted them and they came to do the job. Well done.
Response from Leone Outdoor Services
"Thank you for the great review! We are eager for more work and look forward to working with you again!"
Maxime H.
Oct 2017
Greg and his team did a great job. They were really autonomous and understood well the job we were waiting for. They responded very fast to our request and job was done quickly as expected. I would recommand and hire again Greg and his team.
Response from Leone Outdoor Services
"Thank you for the great review. Let us know if you need anything else."
Richard B.
Sep 2017
I explained our requirements to Greg Leone one time least winter and every time it snowed, the walks were cleared and the lot was cleared as needed. I never had to follow up which means I can focus on being a pastor.
Response from Leone Outdoor Services
"Thanks for the great review!"
Amanda Z.
Sep 2017
Once the job was completed it looked great. That wasnt the problem. The guys that work for Greg and Greg himself is very nice and professional when you are able to get ahold of him. The problem, as a lot of other reviewers is his communication which is pretty horrible and can get very frustrating. I have never had this many problems trying to hire someone before. When I initially called he came right out, the problem was getting him to come back out to do the work. I referred them to a family member who had the same problems with them. He replaced some plants they had put in but I didnt know when they were coming because instead of responding to me, he emailed my family member who then told me when they were coming out which I found very odd. There work and pricing is good but they may be too bad with the communication to hire again or refer to others unfortunately.
Ellen Z.
Sep 2017
Leone Outdoor Services did excellent work. We did have some communication issues while I was sourcing this company (missed connections etc.). But these were quite minor, and once we met to discuss the job I was impressed. The owner is very knowledgeable, and had good input regarding the work we discussed. Once the job was completed, I was even more impressed. They did exactly what we talked about, and very quickly. Attention to detail was fantastic - really above and beyond. I highly recommend Leone Outdoor Services, and will definitely use them again.
Response from Leone Outdoor Services
"We look forward to working with you again as well. Thanks for the great review!"
Rebecca M.
Sep 2017
His team was friendly and helpful. They got to work immediately and kept going till the job was done. I was very happy when they were through. Like plants were transplanted together and new plants changed the look of the landscaping. They also moved rocks for a neater look and installed mulch around the house.
Response from Leone Outdoor Services
"Thank you for the work! Don't forget we are here to ask questions and help you be successful with your new landscape."
Laura S.
Aug 2017
Leone Outdoor Services is by far the best company out there. I recently moved into a new home. Because of this my family asked if I would host a Labor Day party. With the current state on my patio this wasn't an option, but I really wanted to show off my new digs. This is where Leone Outdoor services came in. Within a few days my broken up concrete patio became a beautifully redone paver patio. This team of guys were professional and diligent. Their work is excellent and quick. They didn't leave a scrap behind. I would recommend them to all of my friends!
Response from Leone Outdoor Services
"This project turned out great. We love turning a broken patio or walkway into home improvements that you want to show off to friends. Have a great party and enjoy your patio!"
Richard B.
Aug 2017
The work was done on time and within the price agreed, in fact more work was done that quoted. The crew members were respectful and professional and Greg Leone has a presence about him that is genuine and pleasant. He got what we were aiming for right away and made several suggestions. His crew filled in our low spots with more than 40 cubic yards of topsoil; and after leveling things out and blending to our new walkways, reseeded the areas.
Response from Leone Outdoor Services
"Thank you for this great review. You described a typical interaction with my company. We work very hard to listen to the customer describe their goals and then check and re-check with the them for the plan of attack. I can't wait for your seed to fill in and continue being a part of your amazing peace park. The neighbors kept approaching us and telling us how great things look. They couldn't help but share the excitement about the improvements. We used high quality soil with lots of organic material to replenish the spent soil. The seed should be sprouting in 7-14 days. Please contact me if there is anything I can do or if any of the seed needs a touch up. Thanks a bunch, look forward to working with you again!"
Christine D.
Jul 2017
Extremely well!
Response from Leone Outdoor Services
"Your yard was no big deal to take care of! Im glad your happy. If there is anything else we can do please give us a call. Thank you!"
Greg K.
Jun 2017
The work was great. Greg has a large team and they were able to get everything done very quickly. They worked around the weather and did certain jobs on bad weather days to help out. They even cleaned up all the leaves before we had that huge wind storm and came back afterward to clean it up again. Greg personally came by the place and walked me through everything they were doing and instructed me on proper care. He has since returned after completion to check in on everything and make sure it's being taken care of properly. He also guaranteed the work for a year so I am very pleased. I plan on using him exclusively for my landscaping needs moving forward.
Response from Leone Outdoor Services
"[Member Name Removed], you are a great customer! You trusted us with your yard and I feel the job came out great. I look forward to continuing to coach you through taking care of your plants. We will work together to make sure your yard continues to look gorgeous. Thank you for taking the time to write the review."
Kolleen S.
Jun 2017
Very good. Came home from work and job was complete. Cleaned up all the bush trimmings as well as mulch residual residue.
Response from Leone Outdoor Services
"Thank you for the great review! I am sorry about the punctuality score. A job like yours takes us about 1-2 hours to complete. We were trying to squeeze it in with other jobs in your area. Due to weather and other factors it was hard to nail down an exact day. I am glad we finally made it out and took care of you guys. The dog fence part of job was interesting, but happy we were able to come up with a plan that worked. Thanks again and I look forward to working with you again!"
Beatrice H.
Oct 2016
The service was awesome from start to finish. The owner came out immediately and quoted a competitive price. As promised his team reported to our home on time and was courteous. They gave feedback as needed and worked continuously until the job was completed. My family was extremely satisfied with the finished product and our neighbors said the yard looked great! Thank you Craig and team for delivering on your promise.
Response from Leone Outdoor Services
"Thank you for the great review and being a great customer! I look forward to working with you in the future. Thank you for the business and I hope that you continue to enjoy your yard."
Lesley S.
May 2016
Leone Outdoor Services did great job. We love the final result. The outside of our house looks great now! Greg was very responsive initially by coming out within a few days to provide an estimate. I called Greg to accept the estimate but ended up leaving multiple voice messages over the course of a week trying to accept the estimate and schedule the work. About a week after receiving the estimate, I got a hold of Greg and he told me that it would be done either at the end of the week or the beginning of the following week. Due to our needs, Greg was able to accommodate us by scheduling us earlier than he normally is able to. We really appreciate his willingness to work with us on the timing. The front and back of the house were completed on a Thursday, but the sides of the house still needed to be weeded and mulched. Two days later, a crew of six guys come to finish the job, which included removing all of the debris. Everyone in the crew who came to our house was very friendly and the final product is great!
Response from Leone Outdoor Services
"Thank you for the great review!"
Marguerite D.
May 2016
Greg Leone responded very promptly to my call, and visited our home a day or two later to discuss the scope of work. His employees were polite and friendly, and did a fabulous job on reinstalling metal edging around several large flower beds. The edging was uneven and had popped out of the ground in spots. It would have been difficult, if not impossible, for me to have done this work on my own. The beds look 100% better, and the pricing was very fair for the work performed.
The time from Greg's visit to the time the work was performed was about a month, though, which I thought was on the long side. I'm still giving him an A for the promptness of the initial response, quality of the work performed and reasonableness of the pricing.
Response from Leone Outdoor Services
"Thanks you for the good review. I am sorry you felt that are timing was a little slow. I think it was the time of year that you called. We have many repeat customers, so they are scheduled before the season starts. We usually keep our delivery of job down to two weeks from estimate to finish but for some reason yours took a little bit longer. I think I also wanted to make sure my one or two guys that have experience with the edging was on the job to ensure it went smoothly. Regardless I am happy that you are happy and look forward to working with you again."
Duane A.
May 2016
Leone, call me back the same day I left a voicemail to ***** our yard (.8 acres) and promptly viewed it the following day for a quote. He was on time and made the assessment quick and easy saving us both time.
The clean up crew arrived early few days later and thoroughly clean the yard from excessive leaves, a huge pile of sticks built up or over 2 years and put our yard equipment back in place nice and neat. It was great seeing a team of 5+ people get to work quickly and efficiently.
We love that they hauled off all the debris/sticks/leaves.
Highly recommended.
The clean up crew arrived early few days later and thoroughly clean the yard from excessive leaves, a huge pile of sticks built up or over 2 years and put our yard equipment back in place nice and neat. It was great seeing a team of 5+ people get to work quickly and efficiently.
We love that they hauled off all the debris/sticks/leaves.
Highly recommended.
Response from Leone Outdoor Services
"Thank you for the great review. Let me know if I can help again in the future."
Charles W.
Dec 2015
Had hard time scheduling service but once the crewed showed up they did a good job and were professional. Took 2 or 3 trips to get all the work done.
Response from Leone Outdoor Services
"Thank you for the overall great review. Sometimes jobs do take several visits. On a job like yours, you have multiple components. Thank you for the work!"
Robin J.
Jun 2015
Getting the original quote was a bit difficult and required several calls to chase. However, once scheduled, the guys arrived on time and worked hard through the project, which took two days. They missed some weeds, but were generally very good.
Response from Leone Outdoor Services
"Thank you for the great review."
Adam A.
Jun 2015
Things were a mess until Greg's team did their magic. We had major issues with the front yard due to a plumbing repair. The back yard was a jungle. In 2.5 days it was as if someone had dropped a new beautiful yard on top of ours. Great professional crew. Hard working, and thorough. I'll continue to use Leone Outdoor Services.
Response from Leone Outdoor Services
"Thank you for the great review. I look forward to working with you again as you were a great customer with an interesting large yard."
Marilyn G.
Oct 2014
Leone was excellent to work with. He estimated the cost of the service, which was very fair for the amount of work that had to be done. I was not home when the work was completed but a neighbor stated that the employees arrived, went straight to work, worked very hard all around the house - and it was a hot day. When I arrived home, the landscaping was cleaned up and beautiful. No weeds or bags of weeds were left behind. They had even unearth rocks that were under the dirt when they enlarged the beds and placed them around the borders. Nice touch, very pleased.
Response from Leone Outdoor Services
"Your job turned out great. A lot of our customers feel overwhelmed by landscape beds full of weeds. You witnessed first hand how Leone Outdoor Services can come to your house and in one day transform your yard. We look forward to working with you in spring to ensure those landscape beds stay looking wonderful. Thank you!"
Thomas H.
Sep 2014
Good for the most part. There were a great deal of boxwood clippings left on top of the boxwoods, which I would have liked to have been picked up. The crew was very friendly and professional and Greg is very focused on customer sat.
Response from Leone Outdoor Services
"Thank you for the great review. Thank you for also signing up for Fall Cleanup and Winter Snow removal. Many of our customers do they same and enjoy using us as a one stop shop for their outdoor needs. Thanks again and we really appreciate your business!"
Licensing
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FAQ
Leone Outdoor Services is currently rated 4.6 overall out of 5.
Leone Outdoor Services accepts the following forms of payment: CreditCard
Yes, Leone Outdoor Services offers free project estimates.
No, Leone Outdoor Services does not offer eco-friendly accreditations.
No, Leone Outdoor Services does not offer a senior discount.
Yes, Leone Outdoor Services offers emergency services.
No, Leone Outdoor Services does not offer warranties.