DNY Home Services

"Damian, at the conclusion of the job, before paying, I conducted a follow-up and quality call with you. At that time, it was high praises and "thank you's". Not to mention you paid for everything in full. No complaints about the service my tech provided at that time. If there was issue, why didnt you report it immediately? Why did you wait over two weeks to make a complaint? We reached out to schedule a return visit and it took over an week to get a response. We're here to help but please be honest."

"Hi Barbara. I believe your review lacks key factors and context. At the time of this review, we are currently in the month of June. The same month you hired my company and services were rendered. I don't understand how the completion was "slow". Not to mention, we had to deal with two consecutive weeks of rain in our area. Also, no sprayer could be used on your balcony due to the size of it. Everything was done by hand with brushes and rollers. I also used plastic drops for the bushes. I have pictures and videos of everything. I'm not sure where the disconnect is coming from. When we spoke, I offered to help with any clean-up. Even though it was from another painter. We got rained out again. My voicemail is full because we're busy. But I've answered and returned all of your calls. I think this issue is stemming from the additional work you requested for free and I could not accommodate it. Once again, sorry you feel this way and I wish you best overall."

"Ken, I understand that you're not happy with the outcome of the dispute but honesty and transparency is expected. You and I both know that we had to go through an extensive investigation during the 90+ day dispute period with your bank. All receipts, photos, videos and documentation was furnished to your bank at their request. Upon conclusion of the dispute investigation, your bank ruled in favor of my company because we actually did the work. There was nothing stolen. If there was clear issues with any of the work, the outcome would've been different. The job consisted of drywalling and finishing. Painting was not included. Please revisit the invoice/contract. As for the quality of work, I have text messages of you praising my team... what happened? To further add context to the situation, We could not finish the job because we needed more materials. You refused to purchase the materials. So we could not continue. Once again, YOUR bank received all the photos and videos of the job. If what you say is true, there's no way they would have ruled in my company's favor. I'm sorry things ended on a sour note but I do sincerely wish you all the best."