Founded 2008 • With Angi since October 2016
home remodeling
202148308Service Provider Response
Hello [Member Name Removed], I understand your concerns and would like to express my concerns with your review. My first concern is that you did not contact me at the end of the project two years ago to discuss issues that needed to be addressed. The gap with the granite is an issue for the granite installer and if you would have contacted me at the time, I could have had that taken care of. The backsplash is “janky” as you put it due to the nature of the existing wall, which is 100 year old plaster. As for the cabinets, I had advised against painting them due to their condition. Had you taken the time to complete a final walk through with me and expressed these concerns, they all would have been addressed at the time. Every homeowner also has the option to complete another walk through 9-12 months after the project is completed. This way if you notice something, we can get it taken care of. You did not take advantage of either of these options. I can understand not doing a final walk through immediately at the end of the project if you truly did want us to “just be out of your house” but why not meet with us for a walk through at the 9 to 12 month mark to address the issues? I would also like to state that at no time did I ever “take my business down" off of Google. I did reach out to after you posted your review because I wanted to understand the situation and do my best to remedy the situation. I was a bit shocked by the review. My offer still stands to fix what I can. Please call me at your earliest convenience. Thank you!Health & Safety Measures
Angi Certified
Mr. Mason LLC is a family owned and operated masonry company. We are a fully licensed and insured company. Mr. Mason LLC continues to maintain current workman’s compensation and liability insurance. Mr. Mason LLC specializes in residential masonry restoration. We here at Mr. Mason LLC strive to achieve 100% customer satisfaction! Through friendly and prompt customer service, as well as quality projects built to withstand the harsh elements of Michigan winters. From Chimney rebuilds to simple tuck-pointing, each project is addressed with the same care and compassion. While having 30+ years of combined experience restoring homes in the metro Detroit area, Mr. Mason LLC currently employs only 10-15 skilled employees. Mr. Mason LLC Accepts only the highest quality craftsmanship from our masons and trusted workforce. Mr. Mason LLC has remained small enough to care without lacking production, quality and safety.
Angi Certified
Since 1982 Closets by Design designs has built a reputation of integrity as the industry leader in building custom closets, garage cabinets, offices, laundries, pantries and much more. With a wide selection of finishes, accessories and hardware, you will get the customized look you have always imagined. We are committed to quality from the beginning to the end of your project and look forward to earning your business. We also offer Financing!
Angi Certified
The Patch Boys of West Bloomfield, Birmingham and Farmington Hills is proud to be a locally owned and operated business that serves our local community. We specialize in restoring homes to their beautiful originality. We have mastered an award-winning process to rapidly patch up all your holes in your home and restore it to its uniqueness within hours (most jobs). Call us today to learn more. We have a proven record of accomplishment and are a reputable company across the nation. We ensure that all projects are done with utmost professionalism using only qualified individuals. For us, honesty is the only policy and we strive to complete all projects with integrity and fairness. When you allow us into your home, we do not take that lightly; we treat and respect your home just like we would our own homes. We use the best technology and tools to ensure that all jobs are done quickly, while also giving attention to detail.