KSI Kitchen & Bath

All went great - KSI is excellent at the design and planning and ordering materials. Their installer was excellent as well.

Jennifer was absolutely lousy. Communication was poor, no design services or even recommendations were made, she admitted to being behind on work and once an order was placed there was no follow-up and cabinets have still not been delivered. Horrible experience and I have actually filed my first ever claim with the BBB because of it.

On May 07, 2013, we went to the KSI Showroom in Livonia to look for new bathroom countertops and sinks. At the showroom, Mr. Joe Peace provided outstanding service. He explained to us that the granite countertops would require sealing every few months. However, the quartz countertops are maintenance free. Therefore, we chose to use the quartz ones. Then, Mr. Peace took us to their displays, and showed us the different quartz countertop styles, and the sinks. We selected the ones that we wanted. On May 15, 2013, Blasius, Incorporated came to our house to take the template details. On June 03, 2013, the installations were completed with NO ISSUES.

We loved Nicole, she was easy to work with and was willing to work with us and got back to us quickly with everything we had questions about... The job coordinator came out to the house when they needed more information just so that they could give good answers about the questions that we had. Everyone was great!

They didn't get back to me a lot of times. He was suppose to email the price and never did. That is part of the reason why we didn't go with them.

It went very well.

They did a great job. They were very professional and they did super on my kitchen.

Sabrina at the Birmingham store was very professional and knowledgeable. She was very good at listening to our "wants" and trying to make them work in our plan. She was busy so I would hear from her about every 2 weeks with layouts and/or changes we discussed. I would highly recommend working with her. Simultaneously we worked with a local company in Shelby Township who had a slow turnaround on their design proposals. When it came time to choose cabinets, however, we felt limited by KSI's color choice in the "brown" family of cabinets and did not believe the standard sizes worked well in our space-challenged kitchen. So we decided on the local company which could build the cabinets we wanted in any custom size and color. In addition, their offer was slightly lower in price then KSI's for the cabinets.

This was an outstanding process from start to finish, and was completed in six weeks. Sabrina Yoder was our designer and she was wonderful from our first meeting on. She is a gifted designer and does an excellent job of listening to your needs and helping you translate them into reality. We were very fortunate that Sabrina/KSI assigned Al Spezia as our contractor. He is super experienced and a dedicated perfectionist, which means that every detail was executed beautifully. He is a master carpenter and he made the lower cabinet/drawer trim look like furniture. As painting was not part of the standard process, we added it, and Al did a great job. We were pleased with the amount of time it took, as we have heard from others that it has taken up to three months to completion with other Kitchen and Bath companies. I highly recommend KSI and would definitely use them again.