Culligan Water Conditioning of Big Rapids MI

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the date of our appointment it was cold and snowy, and the culligan man had to install the system in our crawl space. He was only dressed in a sweatshirt and pair of pants. We notified them beforehand that it was crawl space. The man went under our home and came up and said he couldn't install the system. He actually refused. He said there was standing water down there and he wouldn't be subjected to that, he didn't know if it was sewage or what. He said he has done i before and won't do it again. I apologized because I did not know, I don't go under our house. He said it may be until June or July until they can come out. After all of this he continued by saying that his employer gets paid to sell these systems and he won't do it. After he left (after drilling a hole in my floor). I then had a plumber come out o make sure nothing was wrong and make sure it wasn't sewage which it was fine down there. After this I called to complain the manager set a 2nd date and took money off my bill for the trouble. He did apologize profusely for his employees behavior, but the whole experience just soured my view on them.

Sales person was punctual and took her time to educate us on our water and the systems they sell. For our cottage we thought the price was a little high.

They had one of those coupons to come out and check water softeners. I paid only for the coupon, which was about $35 and they left their flyers too, that’s when I thought I’ll let somebody check out my water softener. He just came out and stood there and looked at it. I don’t thing I had a clue and I don’t know if he has even worked on water softener’s. He said I can’t do anything with that and I have to have my sales person call you and we will have to replace it. Then he called somebody to come out and he said it’ll cost you a couple of thousand dollars to replace it. At that point I definitely felt like I had been scammed. I was not impressed with them in any area.