"[Member Name Removed] we appreciate all feedback, whether positive or negative, as it helps us improve our services. However, I would like to clarify the details of your move for transparency. When you initially reached out for your estimate, we based it on the information you provided: unloading from a 10x20 storage unit into your house. You mentioned that most of the items would be going to the garage, which would be straightforward. The day before the move, you added that some items would now be going upstairs, which understandably requires more time and effort. Even with this last-minute change, we arrived prepared with an extra truck(free) to make the process as efficient as possible, and we also provided a discount due to weather conditions from the previous day. It’[Member Information Removed] also worth noting that the stairway in your home is quite steep, and the majority of the furniture being moved upstairs was solid oak—heavy pieces that require extra care and time to handle safely. Our movers took all necessary precautions to protect your items and property, working diligently despite the added challenges. Additionally, I personally spoke with your wife after the move was completed, and she shared that the movers worked hard and efficiently, with nothing but positive remarks. It’[Member Information Removed] important to mention that you were not present during the move—your wife was with the movers the entire time and observed their professionalism and pace firsthand. We strive to be transparent and fair in our pricing, and we ensure our team works with professionalism and urgency on every job. If there were any misunderstandings or expectations that were not communicated, we would have gladly addressed them during the process. We always appreciate the opportunity to improve, but we believe this review does not reflect the service and effort provided. If you would like to discuss this further, feel free to reach out directly. — Elite Haulerz Management"

"[Member Name Removed], I was looking forward to responding to this review to show others how we handle situations like these. To clarify: You were present for the entire move and inspected the premises before our crew left, so the claim that you discovered the missing items later is inaccurate. As the owner, I was there personally supervising the move, and I can confidently say that no one from my team had the opportunity to take anything. We’ve successfully completed thousands of moves without a single claim of theft. When you contacted us several hours later, we responded immediately and offered a partial refund as a gesture of goodwill, even though there was no evidence of wrongdoing on our part. As a fellow Andrews alumnus, we extended this offer with the understanding that if you found the missing items, the refunded amount would be returned, as we were confident our team was not responsible. In our conversation, you agreed to leave a review without mentioning the disputed items, since we provided a partial refund and you acknowledged that “there was no proof” of theft. However, you later demanded a full refund, stating that if we didn’t comply, you would leave a negative review. You also mentioned that “it’s part of business to take a loss over claims,” which was concerning and seemed like an attempt to take advantage of the situation. It’s important for us to be transparent with potential clients: this is a false claim, and there is no proof to support it. We stand by our professionalism and the integrity of our work, as evidenced by the thousands of successful moves we’ve completed. Sincerely, Ben Elite Haulerz, LLC."