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Big D Lock City

Locksmiths

Reviews

5.014 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
4.9
responsiveness
5.0
punctuality
4.9
Showing 1-14 of 14 reviews

Robert P.
07/2017
5.0
locksmith
  + -1 more
Their technician was very knowledgeable, and made other helpful suggestion after he replaced my door locks. I would use them again.
Description of Work: Replace door locks
Rating CategoryRating out of 5
Yes, I recommend this pro

Robert P.
06/2017
5.0
locksmith
  + -1 more
technician very knowledgeable and helpful.
Description of Work: CHANGE SOME DOOR LOCKS AND REPLACE A DEFECTIVE DOOR KNOB.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Clifford A.
01/2016
5.0
locksmith
  + -1 more
unknown
Description of Work: Changed three lock cores and fix another lock so that one key fit all locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Chris C.
08/2015
5.0
locksmith
  + -1 more
>Excellent Service >Don't call anyone else. >Fair/Honest/Reasonable.
Description of Work: >Service call for lock replacement and maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Holly J.
05/2014
5.0
locksmith
  + -1 more
It worked out fine and I have used them before. Their price might have been a little above average,but I knew the service I will getting so I was willing to pay it.
Description of Work: I used Big D Lock City to change the locks on a new home we purchased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Carolyn J.
04/2014
5.0
locksmith
  + -1 more
All details are above.
Description of Work: I requested that my locks be changed because I couldn't put my doublelock on when others were out. He explained how my locks worked and that I didn't need to change them but he suggested that only new keys needed to be done which was less expensive then I expected to pay. I only had to pay for his service fee and the making of keys. He was a very nice man and arrived timely. I would refer him to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Bridget M.
04/2013
5.0
locksmith
  + -1 more
Called Big D along with a few other locksmiths and they were on par or better priced than the others and were able to get to our house sooner. I ended up going with them because I wanted to go with the neighborhood locksmith, plus they were extremely polite, professional, and helpful on the phone. On the day they were to re-key the locks, they were running a little late and called to make sure it wouldn't cause problems. I ended up having to run a time sensitive errand, so they said they would still come as soon as they wrapped up their current job and wait for me if I was still out. When I returned to the house, they were waiting as promised. Once in, I showed them the locks and they confirmed the price we agreed upon via the phone. Within 30 minutes, both doors were re-keyed and I had the additional keys I wanted. In short, it was very happy with the level of professionalism and communication, and the job was done exactly to my specifications. If I need similar services in the future, I'd just call them!
Description of Work: Rekeyed two doors, cut additional keys

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Kathleen J.
02/2013
5.0
locksmith
  + -1 more
The locksmith was timely, clean, polite and thorough. He replaced dead bolt locks and door knobs on the front and back doors, replaced a broken lock on the sliding door and replaced door knobs on two interior doors. The front door dead bolt lock had always been out of alignment and he spent the necessary time to assure that the door closed properly and the lock was in total alignment. He also tolerated the frequent barking of my dog.
Description of Work: Outstanding
Rating CategoryRating out of 5
Yes, I recommend this pro
$268

Martha B.
08/2012
5.0
locksmith
  + -1 more
I am a VERY satisfied customer. I have an old house with a old fashioned mortise lock (with litte buttons on the edge of the door). Other locksmiths said they did not service these old locks, but Big D Lock City said this would be no problem. The technician (Steve) arrived exactly on time and was able to make the lock work very well. I later decided to have them come back and install a bolt lock. He was able to set the lock to match the key of another door in the house, so we could use the same key for both doors. He was courteous and professional and willing to wait while I covered up some items near the door so they did not get saw dust etc. on them. I thought the price was reasonable. I would recommend them without hesitation.
Description of Work: Fixed old fashioned mortise lock in door. Installed bolt lock in same door and set the lock to match the keys we were using for another door so both were the same.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

RICHARD B.
06/2012
5.0
locksmith
  + -1 more
I've used them for a number of years. I use them 3 or 4 times a year for an office building to change locks. They have a good skill level and they are reasonable and quick. They are convenient for me.
Description of Work: I used Big D Lock City to change a lock.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

GERI J.
11/2011
5.0
locksmith
  + -1 more
The technician was quick, professional and courteous. He performed the service so quickly that it didn't interrupt my day at all, it was great. I thought the service fee of $40 was a little high, but in the end I was very pleased with the service. I would definitely call Big D again when I move into my new home.
Description of Work: I had my front and side door re keyed after a renter moved out of my home. I thought I would have to buy new locks to install on both doors, but Big D just re keyed my current locks which was great because the current locks were also new.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80.36

pat M.
08/2011
5.0
locksmith
  + -1 more
They were prompt, efficient and charged a fair price. I would call them again and recommend them to others.
Description of Work: I had new door locks and dead bolts installed on three doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Rick N.
06/2011
5.0
locksmith
  + -1 more
They showed up when they said they would. The gentleman that performed the work was professional and polite. I wanted to have one key for all three locks but he explained that one doors lock set was too different and we'd have to change the locks on that door, which would have added more expense to the project. His suggestion was to just have two keys for the house. It made the most sense so that's what I did. He made copies of my new key sets in his van. Everything has worked great. As an aside. I've had duplicate keys made in their store. They work very fast and the keys always work perfectly. They even had a blank key for my motorcycle, which is hard to find at a hardware store.
Description of Work: Rekeyed the locks on three entry doors, 5 locks total.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Perry F.
04/2011
5.0
locksmith
  + -1 more
They re-keyed all three locks to the same key within 15 minutes and charged a very reasonable price of $6.50 per lock and $1.50 per key. We will definitely be using them again. FYI: They also have in their store (a former gas station) a variety of locks and door hardware for sale.
Description of Work: I brought in three locks from interior doors to be re-keyed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$25

    Contact information

    2448 Coolidge Hwy, Berkley, MI 48072


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Locksmiths

    FAQ

    Big D Lock City is currently rated 5 overall out of 5.
    No, Big D Lock City does not offer free project estimates.
    No, Big D Lock City does not offer eco-friendly accreditations.
    No, Big D Lock City does not offer a senior discount.
    No, Big D Lock City does not offer emergency services.
    No, Big D Lock City does not offer warranties.

    Contact information

    2448 Coolidge Hwy, Berkley, MI 48072