ALCO GLASS & MIRROR INC

unknown

Actually I haven't use them but I am getting ready to use them so because I have a old vanity that I want them to replace the mirrors and I know it a big company and I went to there shop to talk to them so they were helpful so that's where I am going to take my mirrors to. I said I was going to wait because I just retire I wasn't ready to spend three hundred dollars on a mirror like that. they were wonderful and oh I tell you what else they gave me an estimate on, I broke the glass on patio table and they were very helpful in describing the different type of glass how it should be cut and they took me to the back of the store and showed me the different type of glass. they are very helpful although I have not used them but they steered me in the right direction for that patio glass. Their prices are steep.

Initial service was not very friendly ending up with becoming beligerent. The person who took my order wrote down the wrong measurements, after I showed her them on my iphone in the store. I did not expect to have to double check her workmanship, but in hindsight should have. Unfortunately for all involved the work ended up three times too large in one dimension. I had them cut the glass again to the correct dimension, once again showing the staff the dimensions I had saved on my iphone. They blamed me for everything that had gone wrong and refused to reprice the work. So I ended up paying three times the cost it should have been. I will not use this provider again.

After many attempts by three other contractors (including the Pella representatives who told us it would be impossible) to replace the broken glass, and after being told that it would be less money to replace the door entirely than to even try to repair it, the Alco people found a way to replace the thermo-pane without damaging the frame in any way. The estimator spent a long time studying the structure of the door and figured out a way to work around what everyone else saw as problems with the structure of the door. They ordered what they needed and came out and repaired the door without having to take it in to the shop. They did a beautiful job and the door looks and works like new--and the cost was much less than the cost of a new door. They also replaced a broken bathroom mirror. I thought the mirror cost was a bit pricey, but they did a clean and well fit install. They cleaned up after themselves and were very pleasant to work with. We are very please with the work that was done in our home. My only complaint is that the woman who answers the phone was very edgy...almost defensive and borderline rude. After the second time I spoke with her, I was almost ready to go to someone else. I did not, but other customers may not be as tolerant of her attitude as I was. If one can get past the abrasiveness of the receptionist, the company does a very good job.

I gave them the size information. The measurents were all dead on. Everything was fine. They went out of their way to help me load the stuff. It was a simple process.

They do perfect work. They are good with consultations on what kind of glass and thickness is appropriate for each project, as well as how to finish the sides and corners for safety.

I WAS NOT HAPPY WITH THIS COMPANY. THEY KEPT TELLING ME THAT MY WINDOWS WERE IN AND THEN THERE NOT. THEY DID NOT GIVE ME MY DOWN PAYMENT BACK AND THE OWNERS KEPT FORGETTING WHO I WAS. I WOULD NOT GO TO THIS COMPANY.