
Tichenor Roofing
About us
Proudly serving Southwest Michigan for over 90 years, Tichenor Inc. is locally owned and family operated. We strive to provide our customers with the highest quality products for the best value. Contact us today for a free consultation.
Business highlights
Services we offer
5", 6" and 8" Gutter, Chimney Repair, Cleaning and Inspections, Exterior Doors and insulation., Rebuild, Residential and Commercial Roofing, Siding, Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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"[Member Name Removed], thank you for the review; it was our pleasure working with you."
We had a new roof installed by Tichenor, Inc. aka. Battle Creek Roofing in late 2012. Our roof has consistently leaked since that time, and they are unable to correct the problem.
Our roof was purchased in October 2012. Contract was signed on 10/12/2012. Prior to completing the contract we met with salesperson. from Tichenor, Inc. We had specific discussions regarding the roof in the "sun room". This room has a low slope with four skylights and a wood stove exhaust. The prior owner had a commercial type flat roof in this section.
I expressed that we were willing to invest whatever was necessary to avoid issues. We were assured that Tichenor, Inc. had the expertise to complete this work, and that they had "never had a roof that leaked". The roof was installed and we paid in full on 12/14/2012 with a credit card.
The leaks started soon after the roof work was completed, and we have worked with Tichenor, Inc. to get repairs complete that would prevent water from causing further interior damage in our home. We have experienced leaks around all four skylights, and at the wood stove pipe in all types of weather. Tichenor, Inc. did complete repairs on a number of occasions. On more than one occasion Tichenor Inc.staff water-tested the skylights and they did not leak from the top of the light.
It has now been more than two and one half years with leaks in every season. We have asked to have this entire portion of
the roof re-roofed so we can be assured that the work is done correctly and prevents water penetration in our home.
On 9/8/2014 we met with our sales person and Heath Tichenor of the owners of the company. The owner was unwilling to re-roof the entire section of the roof, and suggested that we coat this section of the roof with a polymer to seal it at additional cost. They did complete some repairs at this time. On January 7th, 2015 we experienced leaks near two skylights and the wood stove, On March 8th 2015 I contacted the owner again as we had leaks at the wood stove, near a skylight
and several spots in between. The owner left me a voice mail on 3/10/15. Claims he cannot warrantee the roof and that all the leaks are caused by the skylight and wood stove exhaust.
We have completely lost faith in the ability of Tichenor, Inc, to complete repairs, and after multiple inspections by other professionals have found numerous workmanship issues with most of the roof. We have an unresolved claim with the Better
Business Bureau, and have been forced to open a claim with Owens Corning due to poor workmanship.
Additional issues with this providers work include:
1. Failure to pull a building permit as indicated in their contract and verified with the Texas Township Building inspector.
2. Provider advertised they were members of the Better Business Bureau on their website, when this was not accurate, as verified with the Better Business Bureau of West Michigan.
3. Refusal to honor their warranty
4. Improper installation of gutters
5. Missed flashing in several places
6. Ice and water shield not installed correctly
7. Numerous nails not removed during tear off that now have damaged shingles
8. Missed row of shingles on ridge vent
Update to our review: After more than two years of attempting to
get our multiple roof leaks resolved with Tichenor, Inc. / Battle Creek
Roofing, and their ultimate refusal to honor their warranty; we filed a claim
with the manufacturer Owens Corning.
Two independent inspections were completed by
Owens Corning and they determined that the workmanship completed by Tichenor
Inc. / Battle Creek Roofing was so incompetent that the entire roof had to be
re-roofed. During this process we discovered multiple installation errors that caused additional wood rot,
including some sections which had never been nailed.
Although Owens Corning is paying for the re-roofing, we have endured three years of damage to the inside of our home,
countless hours of lost work, and additional expenses to resolve this issue.
Heath Tichenor refused to re-roof when we requested, instead he blamed our roof, his crew, and global warming for the
constant leaks. He was, at best condescending and unhelpful while trying to get this issue resolved. I cannot state strongly enough to avoid this contractor at all costs!
This year I had another 2 shingles blow off . I called another company. The person from that company came out and took a look . He said he could take care of it right then for $90. He did the work and the cost was only $90. I am having this company do some more work for me and will write a review on them when the work is done.
Tichenor s work was fine. But the cost was way out of line.
I feel as though the job I have would be too small, and that is why they don't seem interested.
The original estimatesfor the roof came back, and they were 25% to 40 % higher than any other estimate I recieved last year for the same work.
Licensing
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