Roto-Rooter Plumbing & Drain Services

Terrible. I paid 3 times to have them out here. Was told I need a permit.. another $200... but they couldn't even fix it . Told by another business did not need drain field repaired... the drain field was dry. Waste of almost $1000 total. NEVER EVER AGAIN.

Fine. System works better.

We are very happy with the service! Caleb was very through, explained our options, performed the service in a timely manner. He had to remove the toilet to snake the drain. He did a great job of replacing the toilet and cleaning up! I would highly recommend this company.

They seemed to know what they were doing and they worked efficiently to fix the problem. They communicated well throughout the process as they had to cut a hole in the ceiling below the plumbing. They did as little damage as possible to the plaster/lathe ceiling.

Excellent service by Cecil and Troy. We called in the morning and they were here by early afternoon. They were very knowledgeable, efficient and professional. Problem fixed! We will definitely call again.

He came right out and snaked the drain several times ensuring it was clear. He tested the line and set the toilet back on the flange. He was very professional and explained everything as he went. He cleaned everything up after completion. I would use them again.

No problems, went as expected.

unknown

I had an outdoor faucet that had been dripping since late summer. I turned the shut off valve as much as it would go, but it still dripped. It was the outdoor faucet that I used the most so I needed it replaced so I could turn the water back on. Also, my floor drain in the basemant would overflow when I did laundry. I called Roto-Rooters to make an appointment and was told that their over time rate was after 4 pm. I had to wait until I had a day off since I didn't want to pay over the $149/hr rate they charge.

Dominic was the technician that came to my house. I explained to him what I needed done. He explained a couple options for me for my faucet. I ened up just having the actual faucet changed since I had never had problems before with my pipes freezing. I had used Roto-rooter before to cleaned out the floor drain in my basement. Last time they came out and cleaned it out and that was it. Dominic asked me when the drain was overflowing (which was just when I did laundry.) He cleaned the drain out and then watched the laundry sink fill up with water. He noticed that the link trap I was using wasn't doing any good. The water would fill up and cover the link trap that the washer hose was going into. The link would then go into the water and down the drain which is why my drain was overflowing again. He suggested using a wire sock style lint trap and explained to me what they looked like, where to get them, etc.

When I had called to make the appointment the lady asked what form of payment I would be using. I told her my visa debit card. When I went to pay after the job was done, Dominic asked if I knew there was a 3% handling charge on all debit and credit payments. I ended up paying with a check so I didn't have to pay the charge. I didn't understand why I wasn't told over the phone about the charge especially after I was asked what payment I would use. I told the technician that and he said he would make sure to look into it. That was really my only issue. I wish the overtime rate started later in the day for people who work during the day

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It was great. The issue was actually the villages problem so I was then reimburses. Roto Rooter was on time, professional, and quick without rushing the job.

The entire experience was relatively painless except for the bill, of course. and quot;Deanand quot; also gave me pointers for and quot;NO FROZEN PIPESand quot; next year.
I am satisfied with Roto-Rooters of Battle Creek.

The reason I called them was because they had done the service for the previous owner. However, they still charged $40 extra to locate the tank; Other than that, the price was in line with other providers in the area
They were timely and neat.

Water was leaking from under the kitchen sink into the basement. We thought it might be a broken pipe from the way the water was spraying from the pipe so we called Roto Rooter. It was around 5:30 so they said it would be extra cost due to being after hours. The plumber was friendly and found the leak to just be a loose valve under the kitchen sink. It took him less then 15 minutes from start to finish to install a new $7.00 valve but we were charged over $180.00. The service was fine but the cost was very disappointing. Will be very reluctant to use them again.

NOT GOOD WOULD NEVER USE THIS COMPANY AGAIN....EVERYTHING IS STATED ABOVE

It was excellent! Kevin replaced the drain. He stated that what he did may not solve the problem. When it didn't he returned immediately and diagnosed the problem and replaced the split piping. He did not charge us an additional service call. He was very knowledgable and friendly. We will definitly have them back if and when we have any plumbing problems.

See above

Efficient, courteous, good work product.

See above.. It was a great job. Highly recommend these guys.

They were excellent. They were here on time and did exactly what they said they were going to do. Their price was fair and did a really good job. Everything else about them was good. I would surely use their services in the future too.

Excellent

I spent about $350 on that work and they did a good job.

They were excellent and I would recommend them to anybody. They were here on time, they did exactly what they said they would do, and they did it for exactly what they said it would cost.

A uniformed technician arrived within the promised timeframe. The company is locally owned and operated so I'm not paying for huge travel expenses or labor fees. The price charged was what I was quoted, plus the bonus is that my icemaker problem was solved. This company can do it all.