Town and Country Appliance Service

Fabulous--persistent to trouble shoot and repair

T & C did an excellent job in replacing the failing evaporator in my Sub-Zero refrigerator. The technician, Will, worked quickly and carefully to make the repair. He was very personable and polite. He was delayed briefly on another job before coming to my house but called me to let me know about the delay. There are not a lot of Sub-Zero technicians in my area and most of the authorized repair services are terribly expensive. Mine repair was not simple or cheap but the final cost was considerably lower than what the authorized shops charge for the same repair. Will is very experienced with Sub-Zero repair so I decided to give him a try. My refrigerator is operating properly again. I am very pleased with the results and will definitely go back to T&C if I have need in the future.

The only reason I didn't give a perfect score was this, I phoned for service and left a message, since I had to run out for a minute, I called back to leave my cell number. Chuck answered this time but had not received my first message, however, he was quick to set up an appointment time for the same day.  He was prompt to arrive and assess the problem.  He had material to place under the fridge so it wouldn't scratch my hardwood floors when moved (YAY) and had the parts needed in his truck for the repair. Within a short visit he had the refrigerator repaired. Just waiting now for the fridge to  recover and get cold!  He was professional and friendly.   I would definitely call again!

They are very responsive, trustworthy, and professional.