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Welcome Home to a Clean House

House Cleaning, Floor Cleaning and Waxing

About us

Started in 1993, Welcome Home is a locally, family owned and run business offering highly personalized, professional leaning services to meet your needs. All of our employees are bonded and insured. Customer service is always our top priority!

Business highlights

32 years of trusted experience

Services we offer

Welcome Home offers customized, high quality professional cleaning for your home, office, apt. & condos. Our services are available on a weekly, bi-weekly, monthly or one-time basis. Call us for last-minute, moving in/out, spring or special occasion cleaning. We provide cleaning from ceiling to floor and everything in between - designed to meet YOUR specific needs. We're not a franchise and don't have to follow someone else's rules about how we treat our customers.

Services we don't offer

CARPET CLEANING, EXTERIOR WINDOWS.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.08 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
50%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
3.8
professionalism
4.2
responsiveness
3.8
punctuality
4.5
Showing 1-8 of 8 reviews

Amanda C.
10/2017
3.0
house cleaning
  + -1 more
It was OK. A bit under whelming. Decided to try another service that was recommended by a friend.
Description of Work: A general cleaning of a pretty lightly used house. Medium sized.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0


James J.
10/2015
3.0
house cleaning
  + -1 more
unknown
Description of Work: Housecleaning. The service was not what we were hoping. We asked them to come back and it took them a couple weeks and the price was too much for the work.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jeffrey W.
11/2013
3.0
house cleaning
  + -1 more
. And the cleaning done in 2 isn't quite where it needs to be.||Good thing for them that I haven't found a new cleaner.
Description of Work: The cost of inertia benefits companies liked Welcome Home in Ann Arbor. It takes so long to find a new housekeeper that you learn to overlook the shortcomings and disappointments of the current one. I don't have a very large house, but I was told that it would take 4 hours for a weekly clean. That seemed fair to me. Amazingly, they now have it down to just over two, yet I still get charged for 4

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from Welcome Home to a Clean House
After writing this review, this customer contacted our office about his concerns. We followed up with him in a number of ways and believe we are now on track to meet his expectations. Customer satisfaction is our top priority and are always eager to hear from our customers.

Jill P.
08/2013
5.0
house cleaning
  + -1 more
It has been a good experience. They are very accomodating. I have been happy with their cleaning. They have been very flexible and willing to work with my schedule
Description of Work: Welcome Home Enterprises Inc

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela R.
05/2013
5.0
house cleaning
  + -1 more
They are excellent. I have never had a problem. They come twice a month.
Description of Work: They clean my whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Laura B.
04/2013
3.0
house cleaning
  + -1 more
The quality was always good, though not great-- often mirrors wouldn't be cleaned or beds not made. However the most frustrating part for me was that there were always a few things I would like to be addressed-- For example, not to leave wet clothes in the washing machine, not to put wood cutting boards in the dishwasher-- and for some reason they still happened repeatedly. Not only that, but I was told I would get a discount because of my difficulties and they never managed to apply the discount. My best guess is that there are some communication issues between the office and the woman who actually comes to my house, and that perhaps she is not given enough time to do her job. I have now discontinued service and found another service.
Description of Work: Welcome Home performed housecleaning for me 5 times. The first time was $210 and the following times were $90 each, which I feel is high for a 2-bedroom apartment. They vacuum, dust, clean bathrooms, the kitchen, take out the garbage, do one load of laundry, make the beds.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0

$90

Nina M.
01/2013
5.0
house cleaning
  + -1 more
Welcome Home was organized in scheduling a date for a thorough house cleaning when our regular house cleaner was not available. Two women arrived and were responsive to my preferences for particular cleaning products. They were thorough and detail-oriented, and the house was MUCH cleaner when they left. f I needed those services again, I would definitely call them.
Description of Work: A very good experience.
Rating CategoryRating out of 5
Yes, I recommend this pro
$210

Andrew B.
05/2012
5.0
house cleaning
  + -1 more
They have been cleaning my house for two years. I like that they are family owned.
Description of Work: They cleaned my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

    Contact information

    3860 Trade Center Dr, Ann Arbor, MI 48108

    www.welcomehomeannarbor.com

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Floor Cleaning and Waxing

    FAQ

    Welcome Home to a Clean House is currently rated 4 overall out of 5.
    Welcome Home to a Clean House accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Welcome Home to a Clean House offers free project estimates.
    Yes, Welcome Home to a Clean House offers eco-friendly accreditations.
    No, Welcome Home to a Clean House does not offer a senior discount.
    No, Welcome Home to a Clean House does not offer emergency services.
    No, Welcome Home to a Clean House does not offer warranties.
    Welcome Home to a Clean House offers the following services: Welcome Home offers customized, high quality professional cleaning for your home, office, apt. & condos. Our services are available on a weekly, bi-weekly, monthly or one-time basis. Call us for last-minute, moving in/out, spring or special occasion cleaning. We provide cleaning from ceiling to floor and everything in between - designed to meet YOUR specific needs. We're not a franchise and don't have to follow someone else's rules about how we treat our customers.
    CARPET CLEANING, EXTERIOR WINDOWS.

    Contact information

    3860 Trade Center Dr, Ann Arbor, MI 48108

    www.welcomehomeannarbor.com