Neighborhood Roofing Co Inc

Neighborhood Roofing did an exceptional job. Not only did they do great work but also provide GREAT customer service. They were here on time, efficient (completed in 1 day (Roof) , friendly and total clean up. This company goes above & beyond for customer satisfaction. Special thanks to Tom, Keith & Alex for all they did. (and yes, they do go above & beyond for the customer)!

They did an excellent job. The crew came on time. They are on top of things.

Neighborhood Roofing replaced my roof in the summer of 2020. It was a very good experience – great communication, efficient work, very satisfactory results. In my initial meeting with them, they clearly explained the options for materials and warranties, outlined their scheduling practices, and took notes on what I needed. After I contracted them for the job, they confirmed my choices and the details more than once, and gave a rough time frame for the work. As the time approached, they confirmed a day well in advance so I could be prepared for the job. The work was done very efficiently, and the cleanup was very thorough. They did some additional work on the gutters. When I saw that some of the details weren’t what I was expecting, Neighborhood Roofing was very accommodating, made the adjustments and I ended up with exactly what I was looking for. They were a pleasure to work with and I recommend them highly.

It went very well, and we're very happy with the results. When the flashing that was installed was not matched to the drip edge that we had specified, the owner came back and replaced all of the flashing, no questions asked. This is company that really stands behind its work and reputation. We would definitely hire them again.

The entire process with Neighborhood was excellent. The sales process was informative and low-pressure. Their quote was $500 under the other estimate we got, with a much superior warranty because of their status with Owens-Corning. They kept us informed as promised about the installation date, even when weather forced a delay of a few days, and supplied written material about what to expect on the day of installation. The crew was professional and extremely efficient, easily finishing in a day. They did a thorough job of cleaning the site and didn't damage any landscaping. Of course the roof looks great. And when the truck that delivered the roofing materials leaked some oil our driveway (NOT a Neighborhood truck, but a third party company that does the deliveries), a Neighborhood person came to scrub it off. That just proved to me that Neighborhood is genuine about serving their customers well. Finally, a supervisor came by a couple of days later to inspect the job and make sure we were satisfied. We are!

Very professional! Made sure we had the masonry done before getting the roof replaced.

Problem was diagnosed and estimated within a day or two of first contact. Price was much lower than another bid we received from another contractor. The minor repair work was completed in a timely and professional manner.

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They were truly outstanding. I would give them my highest grade. Price is very competitive. Responsiveness is very good.

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Really good! Right from the time the estimator came out to the guys that did the job. Done in the time frame that was indicated and cleaned up after the job was done. Love the look of our new roof!

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There were some minor communication issues regarding shingle samples and scheduling the installation.  Also, a few asphalt marks were left on the sidewalk and patio.  Neighborhood did respond quickly to our complaint of the marks and attempt to remove the asphalt marks.

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We received estimate from Jeff on last Friday.  The price was very reasonable.  Jeff scheduled our job for the following Tue. ( it was raining on Monday.)  It was very windy when Steve and other worker  came to work on our roof.  But they still went up the roof to do the work. They did an excellent  job.  They were very polite and professional. I will definitely use Neighborhood Roofing again in the future.  So glad that we have such great roof company so close to home!
Thank you Jeff and Steve!

It went really well and he was one of the lowest prices. The works was quick and comes with warranty. They guy that came in was great and we are pretty happy.

Was exceptionally responsive when I called for an estimate and evaluation 3 days before closing on our new house. Price was very competitive. Work schedule was timely and convenient for our family. Crew was professional and courteous. Excellent work.

I got quotes from three roofing companies: first, Imperial; second, Neighborhood; third, Renaissance.  I felt that any of them would have done an acceptable job, but Neighborhood Roofing impressed me most during the quotation process, so I chose them.
Of the three companies, two went on top of the roof to inspect it, but the person from Neighborhood did the most thorough inspection by far on top of the roof.  He even identified the brand of shingles that was on the roof, a company that had gone out of business in 2002.  After inspecting the top of the roof, he then went into the attic to inspect the roof from underneath.  The other two companies did not do this.  He looked for any water damage or other aspects that would affect the price of the quote.  He also pointed out that I did not have near enough insulation in the attic.  He said they would do that if I wanted, and I asked for a quote.  (I ended up not doing that because I wasn't sure where I would put the things being stored in the attic; to put as much insulation in that he said would be needed would require finding a place for that stuff.)
I had wanted a ridge vent for my new roof.  The representative from Neighborhood warned that the slope on my roof was not steep enough, and that if there was a lot of snow, it could cover up the vent, blocking the ventilation until the snow melted, and possibly causing mold issues. He said he would, of course, do the ridge vent if I wanted, but I would need to be sure to have the snow removed if it was covering up the vent.  He recommended can vents because of my roof's low slope.  However, he said that in order to get adequate ventilation, I'd need ten vents.  Ugh, ugly!  It took me a long time to decide which way to go.  At one point I asked him how much they charged to remove snow from the ridge vent, and it was something like $85.  I figured the winter of 2014 was unusual, and I was unlikely to get that much snow again for a long time, so I finally went with the ridge vent.
While still in the quoting process, I asked the Renaissance Roofing person about the ridge vent and the potential issue with my low-sloped roof, but he seemed completely unconcerned about that -- he did not think it would affect the ventilation at all.
As I said, I chose Neighborhood Roofing.  One reason was that I thought their ventilation system was superior to what Renaissance Roofing was offering (the ventilation portion at the lower roof edge).  The second was the more thorough investigation that Neighborhood did.  The third was because I felt Neighborhood's point about the slope of the roof was a valid concern, and I felt like the Renaissance Roofing person just blew it off.  
Now, for the actual work.  Since I work until about midnight, I did not want to be awakened when they arrived at 7:30 AM, so I asked them not to knock on my door when they got there, but to just begin working.  Once I was up, I did go outside and talk briefly to them about something, but I don't remember exactly what...something I wanted to be sure they did a certain way.
About 3:00 or so, it got strangely quiet.  I went outside to find no one around.  Why did they just leave without letting me have a look around before they did?  Then I found that part of my garage was missing shingles.  Just then, one of the guys came back.  He said they had run out of shingles.  I would have appreciated it if they had let me know instead of just disappearing, thinking they had left the job unfinished.  While he was there, I looked around the house and yard.  I pointed out that there were old shingles on some upper story windows.  He said he didn't have his ladder and couldn't get them.
He was soon gone.  As I looked around the house, I was dismayed by sloppy work.  Old pieces of shingles were left, as I said, on two upper windows, plus in various other places on my steps, walkway, and by the garage door.  I found pieces of plastic and fuzz sticking out from various places on the roof.  The metal edging that goes just below the roofline was also sloppily done in several places.  Also, they had driven a huge truck up into my yard, and now tire tracks were showing there.  The inspection had been so careful and thorough, but I felt like the actual work done was rather sloppy.
I wrote a letter to complain, and included pictures of the aforementioned issues, plus I felt some shingles were not laying down properly.  I sent the email on Monday evening; someone came out on Tuesday.  The guy was quite defensive, and we had a heated exchange at first.  There were a couple of misunderstandings.  First of all, I was not aware of how shingles work -- I thought they laid down right away, but they do not; they seal by melting in the sun, so what I thought was a problem was just a normal thing.  This became apparent when one of the shingles that I had sent a picture of as sticking up was now okay.  I thought this person had fixed it before seeing me, but he said he hadn't done anything -- and that's where that misunderstanding became apparent.  The second misunderstanding was that when I had told them not to knock on the door when they arrived in the morning, the crew had somehow taken the message as they were not to ever disturb me at all.  This came to light when I complained about the poor communication of the crew, such as when they left without telling me.  Furthermore, this person explained to me that what I was expecting the crew to do -- to go over the work they had done -- was not what they were to do, that's what he was for (he was going to come out that week anyway for the post-work inspection). Finally, it seems my photos of the shingles, the sloppy work, and the tire tracks had caused the crew to be angry, and this inspector was coming to me already upset from their reaction to my letter.  Once we got all the heat dissipated from our disagreements, it got better.  For example, he had disputed my complaints about the cleanup, taking the crew's claim that I had taken the pictures before they were finished.  I had to remove the ones from the window myself since the guy said, "I don't have my ladder," and I had also picked up most of the rest, but had left a piece by the garage door.  When I showed the inspector that, he seemed to believe me then that the crew had indeed not cleaned up properly.
After the inspection, he had someone else come out and get rid of all the fuzz and plastic sticking out, fix the aluminum strips that had been done sloppily, and something else I had asked them to take care of that I don't remember now.  Once that person got finished, I was satisfied with the work.  As for the tire tracks, the inspector offered to fill the tire track area with dirt, but said it might come back up, and then the area would be sticking up.  He suggested I wait until spring to see if it comes back up, and if not, he'd fill it in.  
Despite the tiffs about some of the sloppy work, I'm still satisfied with my choice of Neighborhood Roofing because their lower roofline ventilation product was superior to the one offered by Renaissance Roofing.  The shingles would have been the same, and both companies use employees that receive annual training from the roofing manufacturer.  In the end, everything was completed to my satisfaction.

I was very pleased with them.

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