Merkel Carpet One

They helped me pick out my carpeting. Merkle Furniture and Merkle Carpet One are owned by the same company, they are in different locations. Carpet One is in Ann Arbor. They had interior designers that helped me, her name was Cecilia. She was wonderful and came out to our house and helped us. Merkle Furniture had the displays and Carpet One did the installation. They worked hand in hand.

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Hardwood flooring installation was done poorly. Lumps in floor and there are a number of areas where the sub floor wasn't adequately done. Merkel refused to remedy situation and tried to site other reasons for the horrible install. They basically said we don't care and since you already paid you can go ahead and sue us if you want. Lack of integrity and accountability if you ask me. Simple jobs are simple for a reason but you really judge a company on how they respond to issues and in this case they did not pass the test, shame on them.

I worked with Scott; he was very responsive about doing the estimate and scheduling the work. The install was quick and well done. I thought the price seemed a bit high, but the materials are good quality and the work was done well.

I'd become the recipient of a piece of carpeting and needed an installer. Scott at Merkel was available to help me out and he set up a time to install the carpet. He did a great job! It was supposed to be a simple rectangular install but we discovered that the carpet was a foot too short on one side. He was able to piece the remnant from the fireplace cut out, and crafted it together to add the extra foot that was needed. When he was done, the seams were all but invisible! It ended up costing a little extra but the workmanship was worth every penny. The room looks terrific! Thank you, Scott and Merkel Carpet One!

The salesperson was excellent and really qualified us for the right products, although the installation and follow up was awful. The hardwood is where the issues continue to persist. The installation was rushed on day 2 and the finished product was poor. After indicating that I thought the flooring looked to be installed poorly I was assured by the installers that it was done perfectly....well it was not, we have converging boards in a number of areas, spacing of boards wildly inconsistent, and not to mention a complete dismissal of fixing the problem. After inspections and other contractors examined the work, all concluded the install was done poorly. After 18 months we still are unresolved and Merkel refuses to remedy the situation. Merkel is a local company so I decided to go with them, but they don't stand behind their work and try to point the finger at everyone but themselves. My advice is to shop around for the best product but think long and hard before you have them install anything, if you do, don't pay them until you are happy, because once they've been paid they are done with you.

They did a great job. My consultant/salesman was Scott and he was very helpful and preofessional. The work was done on time and it looks great. I think I could have spent less for a similar product from Lowe's, however I needed more and quot;TLCand quot; to get the project done and Scott helped me with each step--definitely satisified!

unknown

We bought a new house and needed to repace the carpeting throughout the entire house. Our salesperson Debbie was exceptionally knowlegable on every brand of carpet, and was able to help us find exactly what we were looking for. Every aspect of Merkel's service was exceptional - from the salesperson, to the measurer to the installers. Everyone was very helpful with questions, and extremely competent. We absolutely love our carpet and have had many compliments from people who have been in our home. I would definitely use Merkel's again and would recommend them to anyone looking to buy carpet.

We had a great experience with Merkel! The sales staff was excellent and helped us make the best decisions. The installation went smoothly, and the new carpeting looks wonderful. We highly recommend Merkel for whatever you need in floor covering!

Installers arrived at the time specified, moved very quickly and did an excellent job. Very polite, professional and efficient. Installation went exactly as planned with the expected amount of carpeting and seams where they were supposed to be. Outstanding seaming with this patterned carpet. Wouldn't know it was there if I hadn't seen them do it.

They did a great job. Their customer service is great. The installers were very friendly and professional.

They were terrific. They did a really good job. They were professional and neat. The designer came out to my house and worked with me to get a good price. I would use them again.