Koch & White Heating & Cooling
About us
Award winning. Additional contact name - Randy Breier President
Business highlights
Emergency services offered
91 years of experience
Services we offer
Boilers, Guardian & Honeywell Generators. Free estimates for equipment replacement. After Hours Emergency Service., Repair & Replacement of AC & Furnace, Residential & Commercial Sales, Water Heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.880 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 9% | ||
| 1% | ||
| 1% | ||
| 0% |
Showing 1-25 of 80 reviews
Joan R.
Sep 2018
Air conditioner just needed repair, and furnace was checked at same visit.
Response from Koch & White Heating & Cooling
"Thanks so much for using Koch & White for your heating and cooling needs! We truly appreciate your business!"
Pamela K.
Jul 2018
Professional, timely.
Response from Koch & White Heating & Cooling
"Thanks so much for using Koch & White for your heating and cooling needs! We truly appreciate your business!"
Robert K.
Feb 2018
Because our furnace was dead, and we were without heat, Koch & White moved our install up. I can't say enough about the professionalism of their staff in the office and their install crews. The install team worked quickly, cleanly and everything looks stellar. Our new furnace has been humming for a week now and we couldn't be happier. By the way, we got 5 quotes for the work and Koch & White are the only company offering a 10-year parts & labor warranty as well as annual visits after the first year. You can't find anyone that comes even close to that.
Response from Koch & White Heating & Cooling
"Thank you so much for your review and your positive feedback. Thank you for allowing Koch & White to be your HVAC provider and we look forward to servicing your equipment in the future."
Linda C.
Oct 2017
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Response from Koch & White Heating & Cooling
"Thank you for using Koch & White for your heating and cooling equipment needs and maintenance. We appreciate your business and thank you for allowing us to be your service provider."
Olivia F.
Oct 2017
I have a contract for heating. I've been using them for at least 10 years and I've been very pleased with them. They're reliable, on time, honest. They give you a fair assessment about the situation and price. I just feel very confident in their work. The contract is like $200 for twice a year for the furnace and heating and fire. I would use them if I had problems for any other heating and air conditioning problems. They're the only person, I would call. When they came to do the repair work that was covered by the contract fee.
Response from Koch & White Heating & Cooling
"Thank you so much for the positive feedback and allowing Koch & White to service your HVAC for so long. We strive to do exactly what you've described. We appreciate your business"
William S.
Sep 2017
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Response from Koch & White Heating & Cooling
"Thank you for your review! We appreciate your business and thank you for allowing us to be your service provider for many years."
Janet K.
Sep 2017
This is who I've used for several years, they do the inspections and any repairs. I'd give them all "A's" down the line. Their price seemed fair. Their quality is good. We get a window but they always hit it.
Response from Koch & White Heating & Cooling
"Thank you so much for your review! Thank you for allowing us to be your HVAC provider!"
Mary R.
Sep 2017
We have been using them since 2012. They are not cheap but they are good. They do really good work. They come out when we need them. They are very nice. They are not the cheapest, but you get what you pay for. They were here ten minutes before our appointment time.
Response from Koch & White Heating & Cooling
"Thank you so much for your review! We appreciate your business! Thank you for allowing us to be your HVAC maintenance provider for so many years!"
Grace Y.
Jul 2017
Koch and White was fine as an HVAC provider until this spring. The technician for the air conditioner was pleasant but left a pipe open and the coolant leaked out. Repaired two weeks later free-of-charge. A different technician, also pleasant, lit the pilot light on the water heater but when we heard strange sounds, I agreed to replace it in 5-1/2 days. He forgot to order the new water heater; the same day I discovered that, the water heater leaked badly. The water heater was replaced two days later but they didn't have the right part for a city-mandated plug in the pan underneath. I called yesterday (Day 11) and am waiting to hear. Also did not receive a discount for the water heater inconvenience.
Response from Koch & White Heating & Cooling
"We are so sorry to hear that you've had difficulties dealing with your water heater installation. I've asked that our Service Manager reach out to you and hopefully we are able to make things right again. Please accept our apologies and thank you for leaving this review. Your satisfaction is priority and to hear things did not go smoothly is not what we want to hear."
Thomas B.
Jul 2017
Everything went great.
Response from Koch & White Heating & Cooling
"Thank you so much for being a Koch & White long time customer, I am glad we were able to get to you promptly."
BECKY S.
Apr 2017
Great as always.
Response from Koch & White Heating & Cooling
"Thank you for using Koch & White for your heating and cooling equipment needs and maintenance."
Susan U.
Feb 2017
The service was good. I thought their prices were a bit high. I don't know if I'd use them again, but they did a good job and they got my furnace working. One person came out. He seemed very qualified and knowledgeable. He seem to know what he was doing.
Response from Koch & White Heating & Cooling
"I am glad we could get your heat going on a weekend, using a temporary part until the OEM part was picked up and installed Monday. I am sorry you thought the price was high, but considering it was a emergency call on a weekend we do charge more for this service."
Marisa L.
Dec 2016
unknown
Response from Koch & White Heating & Cooling
"Thank you so much for your review!"
Nancy K.
Dec 2016
unknown
Response from Koch & White Heating & Cooling
"Thank you so much for you review!"
Mary R.
Dec 2015
They were very professional. I couldn't get a date right away so they kept my old furnace running for no extra charge until the scheduled replacement. When the day came, they worked very hard and did an excellent job. One guy was able to tell me everything about the furnace, answer all of my questions, showed me maintenance, and made suggestions I could take to save energy. I can't imagine a better interaction and would highly recommend them.
Response from Koch & White Heating & Cooling
"Thank you so much for your kind words! We are so pleased you are happy with your new install! Thank you for allowing Koch & White the opportunity to serve you and we look forward to the future!"
David D.
Dec 2015
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Andrew L.
Nov 2015
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Brian G.
Nov 2015
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Hylan M.
Nov 2015
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Beverley G.
Oct 2015
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Patrick R.
Aug 2015
Outstanding! I called and set up a service call for the following day. They called back a little later and offered me a same day appointment due to a cancellation which I accepted! I had water leaking from my central a/c unit into the basement filling up several beach towels a day with all the water. The technician diagnosed and remedied the problem in a total of 10-15 minutes. I was expecting the repair to cost hundreds of dollars and when the bill was presented at $89 I couldn't pay it fast enough for fear he would rescind it! In fact they typically charge $85 just for the service trip. Amazing.
Patricia B.
Jun 2015
unknown
Jeanne R.
May 2015
It started when I had the heating company I have used for 20 years or more come to check my furnace for the winter. The tech diagnosed a bad heat exchanger. He tried to show me where it was damaged. I could see something but it was hard with his hand and head in the way. I accepted his diagnosis. But he said the law said he would have to shut the furnace down because it was dangerous. However, if I signed a legal document he had, he could leave it on for about 10 days. I signed the document.
Then for some reason he cut out a large square of metal from the outside of the furnace on the back and wanted me to see the damaged heat exchanger that way. He insisted I needed a new furnace because my brand only lasted about 20 or 22 years and if the heat exchanger was replaced something else might go wrong. I cannot argue with that but I wanted to see what my options were and get other estimates. Well, then he tacked on about $80 extra dollars for cutting out the metal square in the back of the furnace in addition to the maintenance charges.
I had several companies come to give me an estimate. They all wanted me to buy a new furnace because mine is 16 years old and something else could go wrong.
I took a chance when Koch and White said they thought a heat exchanger would last more years. So I will have to wait for the results of that. They also questioned why my first company tech had cut out the metal on the furnace. They could see no reason to do so. There was no pressure to buy a new furnace.
Their prices were reasonable compared to the other estimates I received and I liked the tone of the employees I spoke to.
I will just have to wait and see how long the furnace will continue, but it has given me no trouble this winter.
Then for some reason he cut out a large square of metal from the outside of the furnace on the back and wanted me to see the damaged heat exchanger that way. He insisted I needed a new furnace because my brand only lasted about 20 or 22 years and if the heat exchanger was replaced something else might go wrong. I cannot argue with that but I wanted to see what my options were and get other estimates. Well, then he tacked on about $80 extra dollars for cutting out the metal square in the back of the furnace in addition to the maintenance charges.
I had several companies come to give me an estimate. They all wanted me to buy a new furnace because mine is 16 years old and something else could go wrong.
I took a chance when Koch and White said they thought a heat exchanger would last more years. So I will have to wait for the results of that. They also questioned why my first company tech had cut out the metal on the furnace. They could see no reason to do so. There was no pressure to buy a new furnace.
Their prices were reasonable compared to the other estimates I received and I liked the tone of the employees I spoke to.
I will just have to wait and see how long the furnace will continue, but it has given me no trouble this winter.
Jonathan B.
Apr 2015
I attempted to use another firm to replace my evaporator coil which was still under warranty. For some reason they would not deal with a Livonia supplier that carried this particular brand. I asked who else might do the work and they recommended Koch and White. I was familiar with them from earlier work and estimates and needed to get this job done on a timely basis, so I called them. They took a couple of days to locate the part and then called to set up the appointment. I was given a window of 9AM to 1PM for the arrival of the tech person, with the possibility of several hours being needed to do the replacement job.
The tech person called about 11AM to tell me he would arrive in 30 minutes. When he arrived, he surveyed the furnace and coil, backed the refrigerant out of the coil and proceeded with the job. The tech noted that the original installer from a different company had incorrectly soldered instead of braised the copper joints leading to the coil, so he re-did all of
those joints to "bring it up to code". It did smell the house up for a while, but it was not unbearable.
After running a 10 minute test on the system, the tech person cleaned up everything, produced the bill, and accepted credit card payment. I only had to pay for the labor costs with Koch and White handling the warranty costs through the evaporator coil manufacturer. That was nice. The tech unsuccessfully attempted to send me a copy of the receipt via email, so I had to call the company the next day to get it re-sent. The total job took about 3.5 hours.
The tech person was very professional, answering questions I had and kept the work area (carpeted lower level) free of soiling. He wore boot covers whenever he entered the house and used the lower level door nearest the work to minimize interruptions to me.
The tech person called about 11AM to tell me he would arrive in 30 minutes. When he arrived, he surveyed the furnace and coil, backed the refrigerant out of the coil and proceeded with the job. The tech noted that the original installer from a different company had incorrectly soldered instead of braised the copper joints leading to the coil, so he re-did all of
those joints to "bring it up to code". It did smell the house up for a while, but it was not unbearable.
After running a 10 minute test on the system, the tech person cleaned up everything, produced the bill, and accepted credit card payment. I only had to pay for the labor costs with Koch and White handling the warranty costs through the evaporator coil manufacturer. That was nice. The tech unsuccessfully attempted to send me a copy of the receipt via email, so I had to call the company the next day to get it re-sent. The total job took about 3.5 hours.
The tech person was very professional, answering questions I had and kept the work area (carpeted lower level) free of soiling. He wore boot covers whenever he entered the house and used the lower level door nearest the work to minimize interruptions to me.
Martha K.
Apr 2015
unknown
Response from Koch & White Heating & Cooling
"Thank you, I am glad we were able to provide you a set of keys for your generator."
Licensing
State Contractor License Requirements
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FAQ
Koch & White Heating & Cooling is currently rated 4.9 overall out of 5.
Koch & White Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Koch & White Heating & Cooling offers free project estimates.
No, Koch & White Heating & Cooling does not offer eco-friendly accreditations.
No, Koch & White Heating & Cooling does not offer a senior discount.
Yes, Koch & White Heating & Cooling offers emergency services.
No, Koch & White Heating & Cooling does not offer warranties.