
About us
Full-time, comprehensive real estate services for buyers and sellers. I provide my clients with the highest level of service. I will work to listen to you, understand your needs, and help you accomplish your goals. I promise I will put my energy, my knowledge, and my depth of experience to work for you!
Business highlights
Services we offer
Real Estate Services - Buyers & Sellers. Property Search. First Time Buyers. New Construction. New Listings. Foreclosures. Open Houses. Luxury Homes. Rentals. Home Buying Process. Financing. Agents. Relocation.
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I honestly can't say enough about Jean (and Jim)-their calmness, gentle friendliness, and commitment to integrity made our home sale much less stressful than previous experiences. We highly recommend them!
Since that first meeting Jean was always available by email, text or phone- promptly responding to all questions. She was always aware of time lines for work that was being done and would contact me for progress reports- staying in touch without pressure.
Once the work was finally completed, we met once again at the house for a repeat tour. Only then could the contract be signed and an asking price be determined. Jean went over the contract in detail (including the clause where I could fire her) and showed me the latest comps (it had been a year) and we discussed and agreed upon a strategy.
The next day Jean arranged for a graphic artist from the Reinhart office to take professional pictures. The next evening the house went on the market. The photographer had put together a picture booklet of the house and an online video. There were 9 showings that first day and several over the next two days. Reinhart uses an app that helps you keep track of all of them. Because of the good offers, we discussed and she asked for "best and final" offers to be submitted on the 4th day. At the end of the 4th day she reviewed each offer and I signed an "above asking" offer as well as a back-up offer. Jean explained how poorly written a "low ball" offer was. She contacted that agent, sent him the comps, and he resubmitted his offer to full asking price.
Jean kept me informed about all timelines for inspections and appraisals and finally the financial clearance of the buyer. Of course she was present at the closing to answer any questions. The process could not have gone more smoothly.
I found Jean to be professional, ethical, knowledgeable, experienced, and well-prepared. She was on top of everything. She was a straight-shooter, a cheerleader and a fighter.
I paid 6% closing costs which was divided by 4 so Jean's share was 1.5%.
Jean looked at all houses with us with a critical eye, which helped us understand and recognize items that might be issues or bonuses down the road. She helped us write a winning offer (and our first offer was accepted, which is rare for buyers in Ann Arbor). She provided recommendations for inspectors and local contractors to give estimates for repairs, which we then used to help secure credits from the sellers. Her advice on lenders helped us secure a mortgage with minimal effort. She was always personable, professional, available, and ready to help at a moment's notice.
(Note that the cost of this service is set as a fixed fraction of the cost of the home price, and it is paid out of funds from the sale of the house at closing, not out of our pocket at that time.)
Jean and her team did a wonderful job selling our house. It was an older home with not a lot of updates but the team emphasized the positive aspects of the house and yard and were ever diligent and cheerful. We always felt that she was working on our behalf and would do her darnedest to get us the best offer possible. I would use her services again in a heartbeat. She is smart, fun and hardworking and one would be lucky to have her as their agent. In addition, her husband Jim compliments her efforts with his "Mr. Fixit" knowledge and experience...a dynamic duo indeed!
Jean, you have spoiled us....no one else will ever do!
Most sincerely, Susie Lee
We ended up finding a house that we loved at an open house, and thought for sure we wouldn't get it because it's in a popular neighborhood, and was right at the top of our price range, and on the market at a busy selling time (summer). But, we did get it!! Both my husband and I attribute getting the house to Jean, who spoke multiple times on our behalf to the sellers. It was a "risky" deal, since our house wasn't officially sold yet. But people know Jean, and know she is a straight shooter. Everything went through smoothly, no surprises, no problems. Jean was with us from the moment we considered selling our cute, but very small, house to the moment we were handed keys to our new house. From start to finish, my husband and I were very pleased with Jean, and feel grateful to have had her help in selling our old house and buying our new house.
We recommend Jean to anyone we know who is trying to sell or buy, and I can't believe it took us so long to write an Angie's list review! :)
She had a lot of good advice for us as first-time home buyers. She has a lot of energy and enthusiasm which makes househunting less onerous. She really listened to what we liked and didn't like about the homes we toured, and kept her eyes open for suitable new listings in the neighborhoods we were targeting. She was very prompt with information and with replying to e-mails and phone calls. She was also very patient, working with us for over a year until we found our home.
Overall, Jean was professional and hard working. She truly loves her job and it shows. I would definitely use her again as my agent if I decide to move back to Ann Arbor.
Licensing
State Contractor License Requirements
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