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Indoor Comfort Heating & Cooling
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
***24 Hour Emergency Service*** Indoor Comfort is a customer focused heating and air-conditioning company that was originally started in 1951. Located in Ann Arbor, MI we employ highly trained people whose goal is to make our company the best service company in Washtenaw County area. Indoor Comfort technicians repair, maintain, and install residential HVAC equipment. Indoor Comfort is a Bryant factory authorized dealer.
Business highlights
Emergency services offered
74 years of experience
Services we offer
Service work, air conditioners, and air purifies., and installation of residential furnaces, boilers, duct work, generators, humidifiers, maintenance, split system heat pumps, thermostats, water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9161 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 1% | ||
| 1% | ||
| 0% |
Showing 1-25 of 161 reviews
John C.
Sep 2022
Service was excellent. Technicians were professional, courteous and knowledgeable. They ensure all my questions were answered and walked me through my products. I highly recommend them to one and all.
Mark H.
Feb 2021
My furnace went out this morning, just as a cold front was moving in. I called Indoor Comfort at 2.30pm. Jimmy was here at 4pm, and the ignition system was replaced by 4.30pm. All is now working perfectly. Amazing service, great people, I couldn't be happier.
Andrew M.
Jun 2020
Technician arrived near end of appt window (1-4 pm). Asked about AC problems, checked outside unit and determined it was low on coolant, most likely a leak somewhere. Didn't really see any obvious signs of a leak though, other than the low coolant. So maybe it's a very small leak outdoors. So he refilled the coolant and used an off the shelf leak sealant (about the size and appearance of a glow stick). I spent the entire time (45-60) minutes with the technician. He explained everything he was doing and answered any questions I had. Our AC was working as expected after he left and has been for a few days now. However, due to the nature of the problem we won't really know for sure if the repairs were fully successful for some time, possibly even next season. I only have a very small amount of concern, which is in regards to what the next steps would be if these repairs don't seem to fix our problem. Admittedly, our outside unit is 30 years old. So it's getting up there in age. However, it appears to be working as expected, maybe there's just a leak somewhere in the lines. But the technician suggested getting a whole new outside unit in addition to having the lines redone. Not so sure about needing the new unit just yet, as if the problem is a leak in the lines then just redoing those should be sufficient. So it seems like there should be some investigation into where the leak is actually occurring before spending thousands on a new unit. Overall I am satisfied with the work though.
Christopher S.
Sep 2019
Outstanding service. Greg was courteous, knowledgeable, and efficient. He was quick but thorough. Great experience.
Matt T.
Sep 2019
Originally they were called our for a leak. I was told they fixed it but It continued to leak. Later discovered the tank itself was leaking. They handled the warranty and install of the new tank and did a good job. It seemed the guys they sent out had less experience, Maybe it was just with indirect hot water heaters like installed in my house. The work seemed to be performed satisfactory and with no issues. They were at my house about 4 hours longer than they initially estimated but the price was the same. Price was for install only. I do feel it was high but they were the only company listed to handle the warranty on my triangle tube system.
Response from Indoor Comfort Heating & Cooling
"Thank you for the review. Warranty issues can be tricky, and we try our best to be direct with the jobs- as was shown with the cost not changing when the job took 4 hours longer than anticipated. We will always do what we say we're going to do. We know spending money on water heaters isn't fun. We appreciate your business and your review."
Steve D.
Jul 2019
Very well.
Response from Indoor Comfort Heating & Cooling
"Thank you for the review!"
Sara C.
Mar 2019
The staff who came was excellent. They were well informed, worked well together, respected our home's cleanliness and did an excellent job removing and installing our new water heater. In addition, they spent time with us explaining how the water heater works and how we can do adjustments.
Response from Indoor Comfort Heating & Cooling
"Thank you for taking the time to write this review. We value your feedback, and we depend on honest sharing of our work so others know what make us different from other companies. We appreciate it! Remember your unit is fully under warranty so be sure to call us if you have any other questions."
Marie B.
Jan 2019
Same day service. Excellent quality work.
Response from Indoor Comfort Heating & Cooling
"Thank you for that short and honest review! We're glad you were pleased with the work. We value you and your feedback."
Emily V.
Nov 2018
They came Tues 10/29 after we had no heat 10/23-10/25 Harriman heating, Inc of Livonia came out & spent an hour. They explained my Amana furnace purchase 2004 was mfg is 1998(why this matters is that the furnace was 20 yrs old, not 14/attendant implications of part support) Heat went out again Sun 10/28. I then called & asked if I could reinstate the appt I had conscientiously cancelled 10/26. Happily I could. Jimmy came out & explained what was wrong. Better yet while we were waiting for ordered pressure switch, he showed me & my husband how to turn off the furnace, take off the plastic/rubber tube, blow to clear it til we could hear the vale close , and hopefully work to trigger the furnace.) WEl low & behold the next Sun. early 11/4, the thermostat read 50. (We have a fireplace & stack cord wood on hand that supplemented our temps from 50 to 62-63 during the day) I'd like to be able to tell you his teaching efforts lead to furnace restart. It didn't I'm calling them 8:01a Mon. 11/5 to find if part is in & when they can schedule installation. Stay tuned for successful resolution--we hope. I am budgeting for a new furnace for next year however because the furnace is older than I thought. EVnote below cost+ 2 service calls Harriman & Indoor plus the part (and installation?)
Response from Indoor Comfort Heating & Cooling
"We did install that part on Monday the 5th as you mentioned. We haven't heard back so we assume you are all toasty warm :) We're so glad you purchased a maintenance agreement so we can come out yearly and do a full cleaning of your system. Each year we do this you are welcome to ask as many questions as you'd like to better understand your system. Thank you for taking the time to write a review! We appreciate your feedback!"
Marlana N.
Oct 2018
Indoor Comfort exceeded my expections in both quality and customer satisfaction. Tom and Sean, my technicians, were courtesy and punctual. It was clear to me that my convenience during the job and a quality installation was their key focus. I highly recommend Indoor Comfort.
Response from Indoor Comfort Heating & Cooling
"Thank you for you recommendation! Our install crew knows Indoor's core values and shows it in their attention to detail and care of customers' homes. We're so glad you noticed and were happy with their work."
Anna S.
Oct 2018
The installation of a new furnace and air conditioning unit can be a hard pill to swallow. Indoor Comfort exceeded my expectations in service and cost. The crew members and staff of Indoor Comfort were knowledgeable, friendly, and punctual as well as paid close attention to detail of a stressful situation. Thank you Indoor Comfort for going above and beyond.
Response from Indoor Comfort Heating & Cooling
"You're welcome! Thank You for taking the time to write a review. Replacing a system can be a very stressful situation as you said- we try to make the process as smooth and easy as possible."
Sarah B.
Oct 2018
Indoor comfort has replaced my water heater and my furnace; both work was done in a timely manor and with friendly service. When the furnace was being replaced it was winter and I had little ones in the house and they brought space heaters to keep us warm while they were doing the work; very thoughtful and over and above customer service. Also when my water heater broke it was the evening before we were to leave for a vacation; Indoor Comfort was able to come by that night to assist
Response from Indoor Comfort Heating & Cooling
"We're so glad you were happy with our service. We strive to take care of families, not just change out units. Thank you for taking the time to write a review. And remember that furnace is under full warranty and you can call us anytime if you have any questions or need help with the system."
Tamar S.
Sep 2018
The installers were professional and knowledgeable, and scheduling the installation was simple. They offered a good price for the right furnace for our house, and didn't push any extra costs or upgrades. They left the furnace area cleaner than it was to begin with -- from start to finish, great service at a very good price.
Response from Indoor Comfort Heating & Cooling
"Thank you for taking the time to write a review for our company! We are a small local company and depend on honest feedback from our community to spread the word about who we are and what we do. We hope your new furnace keeps you toasty warm as the Michigan cold sets in."
James O.
Sep 2018
This is a summary review of 4 different visits over the last several months. Greg was my tech each time. He is very professional and knowledgable and shares information readily. In my old house he repaired my furnace and then my AC unit quickly and at a fair price. In my new condo he repaired my water heater and then performed PM's on my AC unit and furnace. No complaints at all for any of his visits!
Response from Indoor Comfort Heating & Cooling
"Thank you very much for taking the time to write a review. We're so glad you were pleased with our work. We hope to service your home for as long as you are in the area! We strive to earn customers for life."
James S.
Jun 2018
With in five minutes he was trying to sell me a whole new system.
Response from Indoor Comfort Heating & Cooling
"The compressor of your central AC unit is fried. We do not recommend replacing the compressor only, we recommend replacing the full system. Please let us know if you have any questions about the estimate we gave you. Thank you!"
Kevin P.
Feb 2018
First, I don’t like giving Indoor Comfort a low rating. The installers are first rate and, while I had a few very minor problems at installation (like not remembering to turn the hot water heater back on), the installers were all very professional and just a nice set of people. There is a disagreement, which I suggest your research and have a discussion with the company prior to installing a two stage furnace regarding the role of the thermostat in managing the way the two stages are used in a heating cycle. The Bryant furnace I bought has an algorithm built into the furnace that uses an average of the last twenty heat cycles to determine the balance of Stage 1 and Stage 2 in the current heat cycle. At least that is my understanding of it. The is probably only a problem when you have large temperature swings, as Michigan can have. This also makes it that the installers do not have to run a new thermostat wire, since most older homes do not have the six line wire required to wire the thermostat as a two stage thermostat. I’ve read things on the internet, which makes me an expert (ha ha), that say you have to wire the thermostat for two stages to get the full benefit of the furnace. The bottom line is that I suggest you look into this and discuss with with your installers prior to signing the bottom line. Finally, and this is where the rating drops, they sent out a service tech to see if my furnace is running correctly, after I expressed concern about the thermostat not being wired for both stages. After the cursory hello, the Tech then asked me if I had a voltage meter? I don’t, and even if I did I wouldn’t go poking around in the furnace with it. So he said “well I do,” and proceeded to go over the super high efficiency of the furnace. I already knew that or I wouldn’t have bought the furnace. Why did he ask me if I had a voltage meter? After his “dog and pony” show went on for too long, I broke him away to turn the topic to the thermostat. His answer eventually became “we gave you that fancy wifi thermostat for people that are into that stuff.” It was a very snide comment, the thermostat was in my quote so I think I paid for it. I would think that Indoor Comfort does not see the “fancy wifi stuff” as going the way of the Dodo Bird. Anyway, it was an extremely contentious discussion (which I had my part in.) In the end he said he would have Indoor Comfort get back with me to let me know the cost of wiring the thermostat to work with the furnace. I have not heard back yet. To summarize things, I’m not saying that I am correct regarding the thermostat -vs- the algorithm, I’m saying that the way it has been handled has not been adequate. More service tech really upset me for having chosen Indoor Comfort for buying my furnace.
Response from Indoor Comfort Heating & Cooling
"Thank you for your feedback regarding our service technician's communication. We are always trying to improve and we have discussed this example in detail. Please accept our apologies and be assured that the issue has been handled and you request noted. We hope that our detailed emails and phone messages have helped to sort out the thermostat functionality. We look forward to continuing to work with you on your system so we can come to a resolution where you are satisfied with the furnace installation and our work as a whole."
Cliff S.
Nov 2017
Satisfactory. No problems.
Response from Indoor Comfort Heating & Cooling
"Thank you for taking the time to write us a review. Remember you can contact as anytime if you have any questions about your new unit. Thank you!"
Annette R.
Nov 2017
Service was on time, efficient, professional, and friendly.
Response from Indoor Comfort Heating & Cooling
"We try our very best to stick to our time windows. We know your time is as valuable as ours, and we are always respectful of that. Thank you for taking your time to write us a review! We appreciate it."
Kristy B.
Oct 2017
They were awesome! Very thorough and friendly. Found our filter was installed the wrong way and made the fix. I felt the price was really fair for the quality of service. We will use them for our AC unite in the summer!
Response from Indoor Comfort Heating & Cooling
"You're got the right idea as the new owner to your house! Well done. Getting your units cleaned yearly is a great way to stay on top of any issues (like the air filter being installed incorrectly). We're glad you called us and we hope to be the company you call for all your home comfort needs! Thank you for taking the time to review our company- we value and appreciate your time."
John A.
Sep 2017
Terrific company. My air conditioner stopped working on a hot day - I called Indoor Comfort and they had a mechanic out within 2 hours (Saturday). He identified the problem (not fixable) so I had him estimate a replacement. After discussions I elected to replace both furnace and air conditioner. They were knowledgable and thorough. They solved some difficult piping problems in a very innovative manner. Workers were very professional. When the city inspector came, he also complimented the work and pointed out several small but important additions that made the final product even better. This is a quality company from the front office to the front line.
Response from Indoor Comfort Heating & Cooling
"We strive to have the most qualified employees both in service and install who work to the customer's best interest. We will always fix a unit, if possible, when the customer chooses. But when it's time for a replacement, we're there for you. Providing the highest level of trustworthy service and installation is key to maintaining the great reputation our small locally owned business has. Thank you for the review and the trust you placed in us to take care of your home."
Karen B.
Aug 2017
We've been using them probably 8-10 years. All the people are polite and take shoes off at the door.
Leslie S.
Aug 2017
I like them a lot. I've used them for over 10 years. They are great.
Leslie S.
Aug 2017
I go back to them because the quality of their work has stood up over time. They are knowledgeable.
Leslie S.
Aug 2017
I am happy with them. They are pleasant. They are knowledgeable. Their prices seem reasonable. They give good explanations.
Leslie S.
Aug 2017
They are knowledgeable, efficient and polite. They provide explanations. They are friendly. They leave the area very clean. It takes an hour to an hour and a half to complete general maintenance.
Licensing
State Contractor License Requirements
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FAQ
Indoor Comfort Heating & Cooling is currently rated 4.9 overall out of 5.
Indoor Comfort Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Indoor Comfort Heating & Cooling offers free project estimates.
No, Indoor Comfort Heating & Cooling does not offer eco-friendly accreditations.
No, Indoor Comfort Heating & Cooling does not offer a senior discount.
Yes, Indoor Comfort Heating & Cooling offers emergency services.
No, Indoor Comfort Heating & Cooling does not offer warranties.