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Handle With Care Moving & Delivery
In-State Moving Service, Out-of-State Moving Service, Vehicle Shipment,
About us
Handle With Care Moving & Delivery provides customers with expert and reliable moving and packing services at a competitive cost.
Business highlights
33 years of experience
Services we offer
Car Transportation., Loading & Unloading, Local & Long Distance Moving, Packing, Packing Supplies, Storage, Wrapping Furniture
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.775 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 3% | ||
| 5% | ||
| 1% | ||
| 4% |
Showing 1-25 of 75 reviews
Monica T.
Sep 2021
DO NOT HIRE THIS COMPANY! I have worked with several moving companies throughout the US in the past and this has been by far the WORST experience. Despite their name, the company was reckless and negligent when it came to packing, transporting and unloading. They broke at least 10 different items including a couch as a result of inappropriate packing and loading (several boxes labeled "fragile" arrived smashed). They were also careless in loading items- leaving several boxes behind that required them to be called to come a second time to retrieve the boxes AND failing to pack numerous items they were instructed to pack, resulting in the customer having to pay over $150 in shipping fees to get the items to the new location. The company failed to update the delivery address which resulted in them showing up to the wrong place and an hour delay for unloading. They also refused to place large furniture items in the correct spots which resulted in additional costs to the customer to have to hire separate movers to complete the job. The worst part of all of this however was the owner's rude, inappropriate and condescending approach to dealing with any of these issues. He refused to take ownership for any of these issues or compensate the customer for the extensive extra costs incurred due to failures on the part of the company (shipping fees, additional mover fees). The owner sent multiple harassing emails wherein he proceeded to call the customer a liar about indisputable issues (such as having previously provided the correct address, documenting items not packed as an error on the part of the company, numerous broken items, and photo-documentation of furniture not being properly placed in the new location). A formal complaint was lodged with the Better Business Bureau in hopes that they can intercede and prevent future customers from having to suffer such a horrific experience. As demonstrated by the multiple other 1 star reviews that highlight negligence and rude/inappropriate conduct by the owner, this is a recurrent theme and general business practice for Handle With Care Moving.
Khal B.
Oct 2017
The moving crew showed up on time, with enough people to complete the work. They also had two trucks to make sure there was room for everything that had to be moved. They took the time for wrap all of my furniture before placing it into their trucks. None of my belonging were damaged during the moving process. I was very happy with the service and responsiveness from Handle With Care Moving. If I have to move again I will use this company.
Response from Handle With Care Moving & Delivery
"Thank you for your positive feedback, we were happy to be of service to you!"
Becky M.
Oct 2017
Estimate of workload wasn't correct. We ended up having to move a large majority of our own items via U-HAUL because their estimate of time needed was off. Additionally, a box went missing from the move, any home owner’s worst nightmare and wasn't returned for over a week. We had to contact the company numerous times to see if they still had items of ours, which they did! If we hadn’t contacted them, we would have NEVER received our items back. We did not receive an apology for the misplaced items or the fact that it took over 7 days to get the items back. We had antiques that were damaged in the move and mishandled, they scratched the floor of the new house, and there was a grease mark on top of the headboard. Rather than making the situation right and paying for the damages and inconvenience they caused us, they offered us a gift card to a restaurant. The movers were very nice and worked quickly l but the “business” behind the move was extremely poor. I would NEVER recommend this company.
Response from Handle With Care Moving & Delivery
"Upon initial inquiry into our services on July 25th, I estimated the [Member Name Removed] move to take approximately 8-10 hours (+/- 1 hour0 for the move of their items from a 10x5 storage unit in Clinton to a home in Royal Oak with an additional stop in Shelby Township. It was stated that we do not provide flat rates over phone or internet, and a free, no obligation; in-home/on-site estimate was offered twice in the quote response. On September 12th, Miss [Member Name Removed] requested moving services for that weekend, and although that is a rather busy time for us, we accommodated her schedule for September 14th. Mid-day, the crew expressed to Miss [Member Name Removed] that they felt the job wouldn't be able to be completed in one trip and that they would need to make a second trip. Miss [Member Name Removed] declined, as she had to work, and said she would be utilizing her own U-haul truck for the remainder of the move. We attempted to contact her, numerous times on Friday between 12pm-5pm, to try to fit her into our booked schedule on Saturday, unfortunately her voicemail box was full. Minutes prior to 5pm, after we rearranged Saturday's schedule, Miss [Member Name Removed] contacted our office, we then offered again to accommodate her on Saturday, she declined. We offered her a $100 gift card to the restaurant of her choice, to compensate for her U-haul expense. The following week, her fiance called our office to report a missing box of shoes. I contacted our crew, and left them a message. A few days later, I reached out to my crew again, in regards to the missing box of shoes, and the crew leader informed me that he had dropped them off at the [Member Name Removed] home. There was no report of damage, of any form, as we have a protocol we would follow to ensure repairs were made, or if necessary a claim is filed, neither of these happened. We would like to point out, that our estimate was actually accurate, as her move took 7 hours, and the high end of our estimate was 11 hours. It was her choice for us not to complete her move, and therefore she spent more time on the second phase. Again, we do not provide flat rates, as you will see, our local competitors do not either, we also offer a free-in home estimate, of which she declined. We can only do our best to estimate a move without seeing the contents and we did our best with the information provided over the phone."
William O.
Nov 2016
Excellent from start to finish. More expensive than others but well worth the price.
Pat M.
Oct 2016
This is a good company. Although they didn't specialize in cross-country moves, they did an exceptional job moving us from Michigan to Arizona. The owner came to the house for the initial walk-through for the estimate, then made himself available every time we called with questions or concerns prior to the move. We boxed up everything ourselves except the artwork and lamps/shades, which they packed for us. The crew showed up on time and worked diligently and quickly. The last things in the truck were our cars. Since we were the only family in the moving van, the price was somewhat higher than if we'd have shared the van. But our situation was such that we had to know precisely which day they would arrive. Even with our belongings being the only ones transported, their prices were still lower than the two other companies (one a large national company) we got estimates from. When they got to Arizona four days later, the crew chief made sure we knew a day ahead of time when to expect them. When the truck arrived at the house, they again worked diligently and quickly and were very patient about where we wanted things, even when we asked to have something moved a second time. Everything was in great shape with only minor damage to a couple items, so we had no need to utilize the extra insurance we bought for the trip. Based on the great experience we had with this company, we would highly recommend them.
Kay R.
Apr 2016
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Response from Handle With Care Moving & Delivery
"[Member Name Removed], Thank you for the review. We always appreciate feedback from our valued customers!"
Linda B.
Apr 2016
Movers were excellent and professional. Moved very quickly and were concerned about handling our things with care. There was an issue with our scheduled move time, and Ray called 24 hours in advance and made things right. We would use them again.
Response from Handle With Care Moving & Delivery
"Thank you for your kind words, we pride ourselves on the careful handling, and attention to detail our crews are known for. We look forward to serving you in the future!"
Therese N.
Mar 2016
unknown
Response from Handle With Care Moving & Delivery
"Thank you {Member's name removed} for your positive feedback, it was a pleasure serving you. We look forward to being at your service again."
Stephen L.
Feb 2016
Very smooth. Handle with Care is responsive, easy to schedule and a pleasure to work with. They moved everything quickly with not damage. I've used them a few years ago. This is the second time I've used them. Both times were excellent.
Paul H.
Sep 2015
We immediately pointed this out, documented it and called the owner Ray Astani(677-2000) [email protected] who promptly came out and then had the nerve to tell us these scratches were "normal wear and tare" and that our floors were in "great condition". Indeed, before Handle With Care came onto our property they were in great conditio, now they are damaged and we will likely not get our $1,000 deposit back from our old home and we now have to pay our contractor to repair the floors in the new home. We explained this to Ray who then said he would send a "team" out to "buffer". One guy showed up with a mop. A mop. I told Ray this was unacceptable and he told me he wasn't going to do any more and wanted paid. I agreed to pay, will dispute, and then informed him that I would have our real estate agent address filing a claim for repairs as well as use social media to highlight this horrible service. Ray stood in my garage screaming "I don't care what you tell people on social media, go ahead!". So, it is clear, Ray Astni does not handle your furniture or home "with care" and he doesn't' give a s*** when he damages it either.
Sally Schmall
Sally Schmall
Sailesh A.
Sep 2015
unknown
Melissa R.
Aug 2015
unknown
Katherine B.
Jun 2015
unknown
Woojin S.
Apr 2015
I would say I was satisfied about 95% of the move. We had 4 guys. My wife and I thought 1 or 2 of them could have been a little more careful not to scuff up/ding the walls in our new home. But I would definitely recommend them 100%.
Sherri M.
Feb 2015
Move went smooth - crew was professional, quick and efficient - driver was with the project from start to finish. One of the biggest advantages over other moving companies was guarenteed date of delivery (some other movers had windows up to two weeks - Yikes!) My items were the only ones on the truck - guys were great about unloading all my belongings and placing items and boxes where they needed to go - overall made the stress of a cross country move less stressfull - can't say enough good things! Highly recommend!
Brian W.
Dec 2014
Overall great job
Positives
1) Very friendly and easy going movers. Very accommodating to needs and interests. I have had very gruff and less engaging movers in the past from other companies.
2) Interested in my well-being as a customer. They noticed I had a packing paper box left from a prior move and "bought" it from me so that I would be charged less. They slightly underestimated the work needed for the job, but then added another resource on moving day to make things proceed faster, and did not charge me for that extra resource.
3) Very responsive and flexible. Ray the owner was the first guy to respond to my interest in quotes of the various movers I reached out to. He came to my house to do the estimate and visited the moving job himself (and to drop off the extra resource). I had to adjust my moving date right before my move and he was very accommodating and creative in trying to work it out. I just finished new construction of my home so there were a lot of moving pieces. Ray exuded a feeling of calm and "We will work with you to figure it out."
4) Hard working. The guys who did my move were very efficient and worked at an efficient but not rushed pace.
Would definitely recommend their services.
Lori S.
Nov 2014
They were absolutely wonderful! I've used them twice and will again in the future!
Linda W.
Oct 2014
Ray and Chelsie answered all my questions about the move and e-mailed me an estimate and proposal immediately. They were very helpful in scheduling the job that worked best for my schedule. I called to confirm the job this morning and Ray assured me the guys were on their way. The 2-man (Marlon and Leo) crew arrived promptly as scheduled and went right to work. They were efficient and professional. They listened to my suggested plan and did everything in lightning speed. They were friendly and very thoughtful about every move. I dreaded having to move so many items in a small space but these guys were pros and did it in less time than I anticipated. It was easy-peasy and if I need to do anything else, this is the business I'll call. This was the best move ever!
Gregg C.
Oct 2014
Everyone was amazing, prompt, professional, focused. I recommend these folks to anyone, anytime.
Peggie A.
Sep 2014
I can't recommend this company enough! The price was right in with the estimate I was given. Dan and his team were such professionals from beginning to end. They packed everything; nothing including a curio cabinet with very fragile contents, broke. They were on time for both the packing and the move. They were extremely neat and courteous. When we move again, we will definitely be calling Handle with Care.
Phillip S.
Aug 2014
.They did all that could be expected of them. All was blanketed and wrapped and placed exactly as asked. Their work, process, pace and all aspects of their service was exemplary. Kudos and our thanks are truly earned and deserved. Handle With Care is an extremely appropriate company name. You will be pleased beyond expectations.
Esther M.
Jul 2014
unknown
T B.
Jul 2014
I am thinking about canceling service with them. It is all because of the receptionist. The first time we spoke, she told me she was new. I completely understood. I did not receive the email she said she would send to me confirming my order twenty-four hours later. She said it might be in my spam. I informed it was not there. I also asked to make some adjustments before resending. I also asked her to have them bring the wardrobe boxes. Most movers will let them use wardrobe boxes during the move. She said they really didn’t have any to use and that changes on a day to day basis. I said I needed four or five on that day. She said she would have to ask her manager when I requested them again. I suggested feedback to them. This is why I called Angie’s List to find a mover. I informed her I did not like the way she was coming across, and the way it has each time. She was a bit defense. Not my fault that the email did not come through, you didn’t explain things well. I am not going to argue or beg for the use of wardrobe boxes. I can only image what the rest of the service would be! I don’t like to feel uncomfortable when I am spending money. She could have at least been very gracious and patient. Then, we finally made the appointment. She called me back five minutes later. They had double booked me and another person, and needed to reschedule me. I could not do the time slot she could do. This whole experience didn’t go very well!
Response from Handle With Care Moving & Delivery
"We are sorry about how Mrs. (member name removed) feels about scheduling her move, by posting a negative review. We understand that she did not receive a confirmation email. However, sometimes such confirmation emails may end up in spam folders depending on how everyone's filter is set up. In her case, it was a spelling error. As for the wardrobe, Handle With Care Moving does provide wardrobes to its customers for the duration of the move. However, due to not being able to retrieve the wardrobes at the end of the move, the processing of loaning wardrobes is being modified. I had personally called Mrs. (member name removed) and apologized and assured her that she will receive the wardrobes and a 10% Angie's List discount and verified her email address and made the corrections. A new confirmation email was resent while I was on the phone to make sure she received it. Mrs. (member name removed) asked me to call her at the end of the day since she was unable to check her emails. She was contacted at the end of the day several times since her cell phone voicemail was full and, I was not able to leave a message regarding the confirmation email, as well as the work order page indicating the 10% discount and five wardrobes. Again, she was assured that we will make sure her move will be handled with outmost CARE. I again apologized about the error. As much as we strive to provide outstanding service to all of our valued customers, sometimes a simple error, such as spelling error in an email containing several similar letters, may happen. If the customer service representative asked her to check her spam folder, she simply was trying to help, and not trying to ignore it. Also, when she had told Mrs. (member name removed) that she has to ask the manager to check on wardrobes, again she was simply trying to follow the company's new policies regarding loaning wardrobes. We are very sorry that Mrs. (member name removed) felt that we deserve an F rating without even having a chance to experience the moving services. However, at this time we feel that Mrs. (member name removed) may consider choosing another provider since we did not meet her expectations at this time. Again, we are very sorry that we were unable to meet her expectation. We will take her constructive criticism for further improvement. Thank you."
Bryan R.
Jun 2014
Great experience! The estimate was done in-home, instead of over the phone, like so many other companies. The movers were prompt and professional. They did a great job at wrapping all of our furniture, and took care in loading and unloading. Everything went smoothly!
Caroline P.
May 2014
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Licensing
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FAQ
Handle With Care Moving & Delivery is currently rated 4.7 overall out of 5.
Handle With Care Moving & Delivery accepts the following forms of payment: CreditCard
Yes, Handle With Care Moving & Delivery offers free project estimates.
No, Handle With Care Moving & Delivery does not offer eco-friendly accreditations.
No, Handle With Care Moving & Delivery does not offer a senior discount.
No, Handle With Care Moving & Delivery does not offer emergency services.
No, Handle With Care Moving & Delivery does not offer warranties.