About us
Additional parts & service hours - Mon, Thu 7:30 AM-9:00 PM, Tue, Wed & Fri 7:30 AM-6:00 PM. Additional VW, Audi & Porsche hours - Mon 7:30 AM-9:00 PM, Tue-Fri 7:30 AM-6:00 PM. Additional Email - [email protected], [email protected], [email protected].
Business highlights
60 years of experience
Services we offer
Auto sales & auto service.
Accepted Payment Methods
- Check
- Visa
- MasterCard
Reviews
4.938 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 8% | ||
| 3% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 38 reviews
Olivia F.
Oct 2017
Auto Service
.
Response from Germain Honda of Ann Arbor
"We are pleased to know that you were satisfied with your service experience. Best Regards, Jim Farkas General Manager"
David T.
Aug 2017
Category Name not found
They were great, They were very good. They were friendly, they were informative, they were helpful, they were responsible, they were knowledgeable.
Response from Germain Honda of Ann Arbor
"Thank you for your business and for the "A" rating. Best Regards, Jim Farkas General Manager"
Joan O.
Jul 2017
Auto Service
They are wonderful!
Response from Germain Honda of Ann Arbor
"Thank you for the kind "A" rating and for choosing Germain Honda of Ann Arbor for your automotive needs. Best Regards, Jim Farkas General Manager"
James C.
Jun 2017
Auto Service
We have been using them since they were Howard Cooper, we’ve been going to them now for 37 years. Overall, I would give them an “A” with one exception of this which took so long for us to get to a resolution. They always get the things fixed. The punctuality is very good too. Professionalism is right up there too. It’s been 37 years, I think we will be using them again. Specifically, we will use them again on the 19th.
Response from Germain Honda of Ann Arbor
"We thank you for your continued business and trust you have shown in our dealership. Your loyalty is truly appreciated by each and every one of us. Best Regards, Jim Farkas General Manager"
Vickie D.
Apr 2017
Auto Service, Auto Inspections + 1 more
I have been really happy with them. I have gone to them for about 8 years, and have never had bad service. You drive in, and can wait in the lobby. I generally only have to wait about 1 hour for an oil change. They will even let me take my dog in the lobby if I want. They will take me home and pick me up if I request (Within reasonable distance). I bought my car from here.
Response from Germain Honda of Ann Arbor
"We thank you for the kind words and your business. Yes, here at Germain Honda of Ann Arbor and all Germain dealerships we are fur baby friendly. Thank you for sharing. Best Regards, Jim Farkas General Manager"
Anne E.
Apr 2017
Auto Sales
unknown
Response from Germain Honda of Ann Arbor
"Thank you for the "A" rating and your business. Best Regards, Jim Farkas General Manager"
Anne E.
Apr 2017
Auto Service
.
Response from Germain Honda of Ann Arbor
"Thank you for taking the time to leave us this rating. Best Regards, Jim Farkas General Manager"
Corinne L.
Apr 2017
Auto Service
It was a free oil change. They were quick and efficient. I think it took less than 20 minutes to complete the work. The waiting room is fine. We have had all of our warranty work done there and so far all of our repair work which has n't been hardly anything.
Response from Germain Honda of Ann Arbor
"We truly value your business and thank you for leaving us this kind review. Best Regards, Jim Farkas General Manager"
James C.
Dec 2016
Auto Service
I've been there a couple of times because they had to take the order of the part for me. They're terrific. I really like them. We've been going to them for probably around 20 years. They get an A plus. They're just very nice. We'll definitely use them again. There was a cute guy there!
Response from Germain Honda of Ann Arbor
"Thank you for your continued business and "A" rating for our service department. We all look forward to continuing to provide you with quality service. Best Regards, Jim Farkas General Manager"
James C.
Sep 2016
Auto Sales
unknown
Response from Germain Honda of Ann Arbor
"Thank you for the positive rating. Best Regards, Jim Farkas General Manager"
James C.
Sep 2016
Auto Service
It started out as a regular service and their computer says, "You need this and this and this and this," and then you go in and they look it over and discover you need this and this and this and this. They're excellent. It is expensive because it is a dealership and they use genuine parts and stuff. But I have no complaints. Their professionalism and their getting the car done when promised or even before, is usually very good.
Response from Germain Honda of Ann Arbor
"We appreciate your feedback and business. Best Regards, Jim Farkas General Manager"
Cesarina F.
Aug 2016
Auto Service
unknown
Response from Germain Honda of Ann Arbor
"Thank you for your business and the "A" rating. Best Regards, Jim Farkas General Manager"
Anne E.
Jun 2016
Auto Service
unknown
Response from Germain Honda of Ann Arbor
"Thanks for the "A" rating. Best Regards, Jim Farkas General Manager"
Anne E.
Jun 2016
Auto Sales
My car options were limited than I like.
Response from Germain Honda of Ann Arbor
"Thank you for taking the time to rate us, We thank you for your business and appreciate the feedback that you felt your options were limited.We always welcome valuable feedback such as yours. Best Regards, Jim Farkas General Manager"
David S.
May 2016
Auto Service
unknown
Response from Germain Honda of Ann Arbor
"We greatly appreciate your business and the "A" rating. Best Regards, Jim Farkas General Manager"
Bob B.
Mar 2016
Auto Service
unknown
Response from Germain Honda of Ann Arbor
"Thank you for the "A" rating and for choosing Germain Honda of Ann Arbor for your service needs. Best Regards, Jim Farkas General Manager"
Kevin D.
Oct 2015
Auto Service
unknown
Response from Germain Honda of Ann Arbor
"Thank you for your business and the "A" rating. We appreciate the kind words you shared about your experience's with Doug. Best Regards, Jim Farkas General Manager"
Katy L.
Aug 2015
Auto Service, Auto Sales + 1 more
This was my 6th vehicle purchase experience from Germain (Howard Cooper) in 30 years. Hondas are reliable, the sales staff is professional and the service department is excellent. Kristin Malik, my sales consultant, made this my best and most enjoyable experience so far. She was friendly, cheerful, ethical, knowledgeable, experienced and prompt in responding to texts, emails and phone calls. I liked that there was a direct phone line making it unnecessary to go through an operator.
The sales manager located the vehicle I wanted and it was delivered in about a week.
The sales manager located the vehicle I wanted and it was delivered in about a week.
Response from Germain Honda of Ann Arbor
"We thank you for sharing your positive sales experience with us here at Germain Honda of Ann Arbor. We are happy to know that Kristin provided you such a wonderful experience; your most enjoyable so far. All of us wish to thank you for your continued business and loyalty to the Honda brand and look forward to our continued relationship. Best Regards, Jim Farkas General Manager"
Jennifer N.
May 2015
Auto Service
I have been using Germain Honda of Ann Arbor for 16 years now. Everything went really well, as it always does.
Response from Germain Honda of Ann Arbor
"We thank you for your continued business and loyalty to Germain Honda of Ann Arbor and look forward to continuing to provide you with quality service. Best Regards, Jim Farkas General Manager"
Clara B.
Sep 2014
Auto Service
unknown
Response from Germain Honda of Ann Arbor
"Thank you for your business. Best Regards, Jim Farkas General Manager"
Marsha S.
Sep 2013
Auto Service
They do a great job. I use them for the Audi service and I have had 2 Audis that they have serviced.
Response from Germain Honda of Ann Arbor
"We greatly appreciate your business and your kind review. Best Regards, JP Lammers and Jim Farkas General Manager"
Kathy A.
Sep 2013
Auto Service
Dropped off car at night drop. Car was done when promised for same price. Didn't try to sell us anything. Have had major repairs done with good results as well. Will use again.
Response from Germain Honda of Ann Arbor
"We greatly appreciate your business and your kind review. Best Regards, Jim Farkas General Manager"
Paul M.
Sep 2013
Auto Service
Everything was handled professionally and punctually.
Response from Germain Honda of Ann Arbor
"We greatly appreciate your business and your kind review. We look forward to our contiinued relationship. Best Regards, Jim Farkas General Manager"
Paul M.
Sep 2013
Auto Service
Professionalism and service were fine. However, we were disappointed that we felt pushed to approve a service that, later, we were able to research and find out didn't really need to be done. We would have appreciated an earlier heads up about this service and less pressure to make the decision at the time the other service was being done. We felt we paid too much for the service, and didn't really need it.
Response from Germain Honda of Ann Arbor
"We thank you for your business and your feedback. We apologize if you felt any pressure to make a decision during your visit. Your comments have been forwarded to your service manager for his immediate review. Best Regards, Jim Farkas General Manager"
Jennifer H.
May 2013
Auto Service
They are fantastic. It is way too easy. All I have to know is guest pedal and they know everything else about the vehicle. They provided coffee and newspaper and everything.
Response from Germain Honda of Ann Arbor
"Thank you for your business and your kind review. We look forward to building a lasting relationship. Best Regards, Jim Farkas General Manager"
Licensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Germain Honda of Ann Arbor is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
Germain Honda of Ann Arbor accepts the following forms of payment: Check, Visa, MasterCard
No, Germain Honda of Ann Arbor does not offer free project estimates.
No, Germain Honda of Ann Arbor does not offer eco-friendly accreditations.
No, Germain Honda of Ann Arbor does not offer a senior discount.
No, Germain Honda of Ann Arbor does not offer emergency services.
No, Germain Honda of Ann Arbor does not offer warranties.
Germain Honda of Ann Arbor offers the following services: Auto sales & auto service.