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A2 Computers

About us

Ann Arbor Computer, laptop and cellular phone Service & Repair Center. We are a T-Mobile authorized Dealer. A2 Computers provides expert computer and laptop service on Windows PCs,and Macs. We Guarantee Service By The Next Business Day, or It's Free! Our guarantee to our customers is that we will perform complete, accurate and comprehensive testing of your PC or Laptop, and diagnose the exact cause of your computer's problem & present you with a detailed written estimate before the close of next Business day…. or The Diagnostic Charge is FREE! Our specialty is personal attention and commitment to our customers that you wish you could get at a Computer Superstore. We have qualified people on staff available to assist you or answer any questions you may have,(in plain English, not geek-speek) regarding your computer, laptop or cell phone problems.

Business highlights

Emergency services offered
23 years of experience

Services we offer

Kindle, PS3 and Nintendo Game Systems. Additionally we provide data recovery and on site business service. All our technicians are experienced and certified., We service all makes and models of desktop computers and laptops. We Repair All Makes & Models Of Cell Phones, Xbox 360, iPads, iPhones, iPods

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.56 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
17%
2
17%
1
17%
Showing 1-6 of 6 reviews
Mike G.
Feb 2014
1.0
$160
Recently moved to the Ann Arbor area a year ago and I recently had trouble with my comptuer. Instead of driving the 20 min. to go to the last computer place that fixed my computer I decided to go to someone a bit closer. I called them up and then the next day I dropped it off...
My problems that i was having with were pop ups, running slow, firefox not respondiing and my antivirus was screwed up.
I had internet explorer, but when i was experiencing problems with that we put on firefox. I told this place I rather go back to internet explorer.
The ONLY good thing was that they had it diagnosed and fixed and returned to me in about 24 hours..I was VERY HAPPY with that. HOWEVER, for the price I paid i feel i didn't get the best service. I picked it up and brought it home and I still had firefox. While i was using it, i was still getting pop ups, firefox not responding,etc... I was going to call, but the shop was already closed. My wife said just uninstall firefox (which they should've done since i said i didn't want to use that anymore). So I uninstalled it and guess what? I went back to internet explorer and everything was FINE!!...
I decided to email my last computer place and ask them how much THEY would've charged given what this place diagnosed and repaired. THEY would've only charged $65!!!!! I am definately going back to my previous computer repair place...

last night 2/14/14, 1 week after i got the computer back, i tried to get some pictures off my camera and put them onto the computer... for some reason the computer wasn't able to read my camera. NEVER happend before until we got the computer back!!!

I WON'T BE GOING BACK TO THIS PLACE!!!

Laurie S.
Jan 2014
5.0
Yes, I recommend this pro
$200
.

James A.
Mar 2013
5.0
Yes, I recommend this pro
When I walked in the store and put it on the counter. Then they checked for problems and non were found.
No fee was charged for a computer checkup. The computer worked fine in the store and in my home.

Anthony G.
Aug 2012
3.0
$100
They got rid of the virus. It took them a week to do the job. They initially stated that it would be ready the next day.
Response from A2 Computers
"The customer came in for service on July 2nd. As promised, we had his PC diagnosed the very next day. On July 3rd we called and received authorization for repairs to his PC. We also notified him that we were going to be closed on July 4th. The customer PC infection level was considered server, and Windows was also badly damaged needed to be required . We completed repairs to his PC on July 5th and he picked it up on the 6th. His computer was here exactly 4 days, including a holiday. Sincerely, Bart Uguccioni Owner A2 Computers"

Allyson P.
Feb 2012
5.0
Yes, I recommend this pro
3 years ago, one computer's hard drive crashed and I took it in and they re-installed Windows and restored backup. 6 months ago, a different computer started running slow intermittently and I took it in. They were able to recover all data and replace hard drive. Each time, I had computer back within 2 days. They are great. I have also used them for on-site help networking etc.

Jake P.
May 2009
2.0
$99
When I called them before coming in, the tech said "next business day or it's free". That sounded good. I brought it in early on Friday morning, so they said Saturday is not a business day, even though they were open for business and working on computers. The tech actually called me the next day, Saturday, to tell me what he had found and what needed to be done. Great, so I can have it back on Saturday? Nope. We're kinda busy right now , so it will take a couple more days. I finally called on Thursday or Friday because I hadn't heard from them. "Oh, it's ready, I guess I forgot to call you to let you know". One of the things I had requested they do was to install a program for me. The tech told me that the owner told him not to install it because they sell a similar one and I didn't want to buy it. Okaaay. Let's just get out of here and we'll write this one off. When I got home the computer was not working right. I called back and the tech tried to help me over the phone, but it still wouldn't work so I had to bring it back again. I picked it up on the following Saturday and it was working as needed. When I talked to the owner about the "Service the next day or free" claim, he advised me that the "service" was just analyzing the problem, not actually doing any repairs. And the "free" would be refunding the diagnostic fee, which he did. I guess this quirky use of verbage could mean whatever they want. I have a copy of an advertisement in their window that says "Only A2 Computers Guarantee Service By Next Business Day Or It's Free", and their business card also says "Same Day Service, Same Price"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

A2 Computers is currently rated 3.5 overall out of 5.

A2 Computers accepts the following forms of payment: CreditCard

No, A2 Computers does not offer free project estimates.

No, A2 Computers does not offer eco-friendly accreditations.

No, A2 Computers does not offer a senior discount.

Yes, A2 Computers offers emergency services.

No, A2 Computers does not offer warranties.