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WHITCHER PLUMBING & HEATING
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We are proud to serve Lenawee County. We service and install both residential and commercial plumbing and HVAC systems. We're truly lucky to have terrific customers and a great team of talented technicians! Our technicians are fully licensed, insured, experienced and professional. We want your experience with us to be positive and completely satisfactory. We will respect you and your home and warranty all of our work. The technician will evaluate your project and give you all of the repair costs up-front. Since we don’t charge by the hour, your cost won’t change and you will never be surprised by unexpected charges. Whether your project is big or small, we can help you from start to finish! Ask us about senior and veteran discounts!
Business highlights
Emergency services offered
43 years of experience
Services we offer
We install & service residential & commercial plumbing, air conditioners, bidets, boilers, garbage disposals, geo thermal systems, grab bars & ADA products. 24/7 Emergency Services available., heat pumps, heating & cooling systems. We service all makes & models of furnaces, pressure tanks, radiant floor heat, repair & replace kitchen & bathroom sinks & faucets, showers, sump pumps and plumbing fixtures. We install, toilets, tub/shower fixtures, tubs, water heaters (conventional & tankless)
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.622 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 5% | ||
| 9% | ||
| 0% | ||
| 5% |
Showing 1-22 of 22 reviews
Jason B.
Dec 2022
had them come out on xmas eve the 12/24/22 a service call charge for emergency was 200 which we agreed to plus the other work he did was ruffly i 60 bucks give or take so the problem wasnt fixed called back on 12/27/22 the lady said she ask the tech what he would recommend going forward hear back 12/28/22 in the morning said they wont come out to fix it said call manufacturer even though he said when he came out there was a few things he could try if this didnt fix it but they said they didnt wanna come and they were done best of luck not our problem see ya just wondering how you can just take someones money not fix the problem then basically tell the customer to go away and get away with it
John W.
Dec 2019
We have been dealing with Whitcher for a number of years since our former Boiler man retired. And I can tell you that over these years, Mr. Whitcher and his crew have been the absolutely finest! I cannot think of a single area of their service that I have been in the least bit displeased. This month they did a full replacement of our Boiler (furnace), which was a real bear given how old the original boiler was, and Mr. Whitcher threw as many of his crew into the job as was needed to complete the installation in the pre-stated time frame! WHITCHER PLUMBING & HEATING is absolutely Excellent any way you look at it and I will recommend them to anyone without hesitation OR qualification; they are just plainly the BEST!!!
Response from WHITCHER PLUMBING & HEATING
"THANK YOU so very much for this very kind review. We are so pleased that you had such a positive experience with us! We appreciate your continued relationship with our company, and look forward to giving you the best service possible for many many years."
Rod H.
Jan 2018
Very well. There is a basic charge for diagnosis, which is quite often the entire charge.
Danny H.
Feb 2017
Exceptional well
Response from WHITCHER PLUMBING & HEATING
"Thank you for taking the time to review our work. Your feedback is the best tool we have to improve our services and make sure we are performing up to your expectations. We appreciate your business very much - please let us know if you have any questions about the new water heater or anything else!"
Kimberly K.
Jan 2017
They worked us in a day early due to the fact that we were relighting the old furnace every 2-3 hours. Very professional. Arrived on time. Very conscience of our 2 "helper" dogs when going in and out of the house. Explained everything to full understanding. Job done in 8 hours, and you would never know they had been here. Spotless cleanup. They were incredible!
Response from WHITCHER PLUMBING & HEATING
"Thank you for taking the time to review our work. Your feedback is the best tool we have to improve our services and make sure we are performing up to your expectations. We are very fortunate to have hardworking technicians and wonderful customers like you! Please let us know if you have any questions about your heating and cooling system in the future. We appreciate you choosing Whitcher Plumbing & Heating. It was a pleasure to work for you!"
John W.
Nov 2016
During the testing of the safety gauges, one blew at a normal operating temperature. The workman quickly diagnosed the cause as being due to having excess water in the systems expansion tank. He noted that this situation will occur occasionally in these older rigid style of tanks. He also noted that replacing these with the newer tanks that have expandable bladders in them will eliminate the need to drain the current tank every now and then. However, he made no "push" to sell me a new tank as he said the current tank was in good shape and as long as I was willing to have it drained once in a while (and at little or no cost), there was really no need for a new one. BTW, once the tank was drained, he retested the safety gauges and they all worked exactly as they should!
I was also impressed by his candor when I asked him about the potential cost and energy savings of buying a new energy efficient system. He frankly said that unless we were going to stay in our home for another 30 years (little chance of that as we are nearly 70), we most likely wouldn't be able to recover our costs. He indicated that our largest energy savings, given the nature of our home (a 2 story, brick "Italianate" built in 1878), would come from insulating and closing up the cracks and other air leaks in the house. He did note that a new boiler system would probably increase the sales value of the house, but overall the system was still quite serviceable and didn't need to be replaced at this point in time, unless we wanted to do so.
Finally, I would like to say how impressed I was with the workman's knowledge, thoroughness, honesty, presentation and overall demeanor. He was a REALLY nice guy and I would gladly welcome him back for any future heating or cooling jobs we might need!!!
Response from WHITCHER PLUMBING & HEATING
"Thank you for taking the time to share your boiler inspection experience with us. It is especially important to maintain boiler systems, and it is very good you are taking the steps to make sure your system is operating properly. We are lucky to have experienced techs like Keith on our team - he is deeply knowledgeable and very hard working. It is our pleasure to help you with any issue you may have, big or small. We appreciate your continued business and look forward to serving you for many years."
Darlene D.
Jul 2016
The plumber was prompt. The work was completed. All the caulking was neat and the plumber cleaned up after himself. He was pleasant and very helpful.
Response from WHITCHER PLUMBING & HEATING
"Thank you for your great review [Member Name Removed]! Your opinion is very important to us, and your feedback helps us keep improving our services. We are extremely lucky to have wonderful customers like you, and we look forward to serving you in the future! Thank you from all of us at Whitcher Plumbing & Heating!"
Michael L.
Feb 2016
We were real happy. They did an excellent job. The price was comparable to everybody else. They were prompt and they did what they said they were going to do for the price they said they would do it. They did exactly what they said they were going to do in the timeframe they said they could do it. They were very professional.
Response from WHITCHER PLUMBING & HEATING
"Thank you for taking the time to review our work. Your feedback is the best tool we have to improve our services and make sure we are performing up to your expectations. Please let us know if you have any questions about your heating and cooling system in the future - we are happy to help with any plumbing or heating issue you may have. Thank you for choosing Whitcher Plumbing & Heating. It was a pleasure to work for you!"
Sandra C.
Feb 2016
They came out within 2 hours. They looked at it and found it was only a switch needed replaced while we thought it might be the entire pump.. Great job fast- he had a switch in his truck- work was completed within a short time and water back on... Honest quick and hard working.. It was freezing out and he had to work outside...
Response from WHITCHER PLUMBING & HEATING
"Thank you for your kind words! We are very fortunate to have a great team of technicians – they are knowledgeable and very hard working. We are also fortunate to have wonderful customers like you two! It’s our pleasure to help you with any issue you may have, big or small. We appreciate your continued business and look forward to serving you for many years. Thank you for taking your time to share your feedback with us!"
Mary H.
May 2015
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Robert B.
Apr 2015
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Response from WHITCHER PLUMBING & HEATING
"Thank you for taking the time to review our services. It has been our pleasure to serve you over the years, and it means a lot that you are satisfied with our work on the installation of your equipment. We are very fortunate to have great customers like you, and we look forward to serving you for many years."
Robert T.
May 2014
Arrived on time. Very professional throughout visit. Installation --Excellent--to our high standards. Our house and outdoors were kept exceptionally clean--which we highly value and has not always been the case with other service providers. In fact, our daughter stated, after the two installers left and she reviewed the job/area, that she would not have known a contractor had been at our home. There was a slight problem with a specific part--they informed me of that and said they were ordering it and would install it upon arrival. I highly recommend Whitcher.
Response from WHITCHER PLUMBING & HEATING
"It is always a pleasure to work with you, [member name removed]. We are lucky to have customers like you - it makes our job that much easier. We focus on cleanliness and respecting our customer's homes, so it's nice to hear that you were satisfied in all aspects of the install process. Thank you for taking the time to leave this review. We appreciate your continued us of our services and look forward to working with you in the future!"
Sharmin E.
Apr 2014
I called on the referral of another business relationship. I spoke to Deana on the phone and had to call her back with more details on the appointment. I set up an appt. for the next day, appt. time of sometime between 9:00-11:00 a.m.
I asked to have the issue of the drain not going down to see what the situation might be. I was told the evaluation fee would be $39.00 to which I agreed. Pretty cheap I guess to get an idea as to what the situation might be.
I got a call the day of the appointment at 8:45 that morning stating they would meet me at the house. (2nd house not current home) I met them there and they actually beat me to the house so they arrived on time and very promptly!! :)
I took them in the house and told them the drain (1900 home) wasn't draining and that I assumed that it was because of the cold weather, might be frozen, might be broke?? I wasn't sure but needed to get it taken care of. I could not leave the drain in that condition as it had been that way for over two weeks and not getting better.
After speaking to the main technician there all he really suggested was to try snaking the drain to see if it helped. I agreed. The two choices I had was a medium snake or he could go get a bigger one. I chose what he had available which was cheaper anyway. He went to town snaking the drain and pulled out some tree roots he said (there were so small they looked more like grass roots than tree roots but....I am not a horticulturist so who knows) finally the water went down and the drain ran clear. He then told me about some and quot;bacteriaand quot; that could be bought that would help keep the drain cleaned out. I had already put industrial strength drain opener in there and assumed that they had something commercial that would be even better. Well, it wound up being a canister of something that I akin to being like Rid-X but...I still assumed it was of superior strength since they are the professionals. He told me how to do it and gave me instructions to using it. Cost? $37.00 and some change. A little steep but...like I said, I assume it was of commercial strength. Still don't know, only two days into a five day treatment usage.
Well, I gave my credit card to charge me for the snaking, which he showed me the price for both medium and large, $149 was the cost for the medium. I just now, two days later looked at my receipt. (been busy with being sick after surgery) and noticed that the bill I figured would be the $149 for service and the $37.00 for the drain cleaner. Approximately $186 and some changed I assumed!! Boy was I wrong....I assumed (Yeah, I know, a** out of you and me) that the evaluation fee would have been put towards the service performed fee as I have been used to with other companies. My bill was $220+ and I am just not happy with that part of the service. I have really never dealt with a company that charges that way I guess.
Other than that....the company has no complaints from me. They did their job and was on time and very professional in their approach but...I will definitely make sure the next time I call a company that I am clear on what they are charging!! I just can't get past the whole $220.00 for the actually service itself of taking only 20 minutes at the latest. Lesson learned!!! Next time...another company and more clarity on what the charge will be!
I would recommend the company at this point because of the pros I mentioned but the one con on my part will prevent me from calling them again at this point.
I asked to have the issue of the drain not going down to see what the situation might be. I was told the evaluation fee would be $39.00 to which I agreed. Pretty cheap I guess to get an idea as to what the situation might be.
I got a call the day of the appointment at 8:45 that morning stating they would meet me at the house. (2nd house not current home) I met them there and they actually beat me to the house so they arrived on time and very promptly!! :)
I took them in the house and told them the drain (1900 home) wasn't draining and that I assumed that it was because of the cold weather, might be frozen, might be broke?? I wasn't sure but needed to get it taken care of. I could not leave the drain in that condition as it had been that way for over two weeks and not getting better.
After speaking to the main technician there all he really suggested was to try snaking the drain to see if it helped. I agreed. The two choices I had was a medium snake or he could go get a bigger one. I chose what he had available which was cheaper anyway. He went to town snaking the drain and pulled out some tree roots he said (there were so small they looked more like grass roots than tree roots but....I am not a horticulturist so who knows) finally the water went down and the drain ran clear. He then told me about some and quot;bacteriaand quot; that could be bought that would help keep the drain cleaned out. I had already put industrial strength drain opener in there and assumed that they had something commercial that would be even better. Well, it wound up being a canister of something that I akin to being like Rid-X but...I still assumed it was of superior strength since they are the professionals. He told me how to do it and gave me instructions to using it. Cost? $37.00 and some change. A little steep but...like I said, I assume it was of commercial strength. Still don't know, only two days into a five day treatment usage.
Well, I gave my credit card to charge me for the snaking, which he showed me the price for both medium and large, $149 was the cost for the medium. I just now, two days later looked at my receipt. (been busy with being sick after surgery) and noticed that the bill I figured would be the $149 for service and the $37.00 for the drain cleaner. Approximately $186 and some changed I assumed!! Boy was I wrong....I assumed (Yeah, I know, a** out of you and me) that the evaluation fee would have been put towards the service performed fee as I have been used to with other companies. My bill was $220+ and I am just not happy with that part of the service. I have really never dealt with a company that charges that way I guess.
Other than that....the company has no complaints from me. They did their job and was on time and very professional in their approach but...I will definitely make sure the next time I call a company that I am clear on what they are charging!! I just can't get past the whole $220.00 for the actually service itself of taking only 20 minutes at the latest. Lesson learned!!! Next time...another company and more clarity on what the charge will be!
I would recommend the company at this point because of the pros I mentioned but the one con on my part will prevent me from calling them again at this point.
Response from WHITCHER PLUMBING & HEATING
"Thank you for taking the time to review our performance, your feedback is very important to us. We believe it is very important to be as clear as possible with pricing so the customer knows the cost up-front before we do the work, and I apologize that we let you down. We do run specials throughout the year, and sometimes waive the evaluation fee if we do the work. If you are interested in something like this, you can sign up for our Comfort Rewards email program. It's free to sign up and you'll receive special offers and discounts, in addition to earning credit toward future services every time you use us. We apologize for letting you down, but we do appreciate you taking the time to share your thoughts with us. We sincerely strive to improve our services and your feedback is the best tool we have to do that."
Angela V.
Mar 2014
The price was good, the work was good and I have never had a problem with the unit in 11 years.
Response from WHITCHER PLUMBING & HEATING
"It's great to hear that you are satisfied with your air conditioner after years of use! Thank you for taking the time to leave this review - it is very important to install quality products that we know will be dependable for years. Feedback like this helps us make choices for the future. Just like a vehicle, your heating and cooling systems require some periodic maintenance as it ages to keep it functioning correctly and efficiently. We offer specials on furnace and air conditioner inspections every spring and fall. If you'd like, we can put you on a call or email list to be notified when the special starts. It's normally $99 for a furnace or ac inspection, but during the special it is only $69."
Barb B.
Feb 2014
They have done plumbing and furnace work for me in the past. Very nice guys, however when asked to do out of the ordinary work . . . they said it couldn't be done. However, another local heating and cooling company did it with no complaints or problems, reasonably. I felt like the guy spent a lot of timing saying things couldn't be done, instead of trying to figure out a way it could be done. Would use them for basic stuff, work was good, and they were professional and very nice office staff.
Response from WHITCHER PLUMBING & HEATING
"Thank you for taking the time to share your feedback with us. We value the relationship we've had with you over the years, and I'm sorry we let you down on this project. We are very fortunate to have great customers like you, and we appreciate you taking the time share your experience with us. Part of our job is to look toward the future and see how we can better improve our services as a team. Your feedback is the best tool we have to do this. Thank you!"
JOSEPH P.
Feb 2014
The technician was very professional and helpful, answering my questions and checking the furnace. I was grateful that Whitcher Plumbing and Heating was able to schedule us so quickly for with below zero temperatures it would not have taken long for the house to get cold.
Response from WHITCHER PLUMBING & HEATING
"Thank you for your kind words, [Member's name removed]. We are very fortunate to have a great crew of technicians, and even more lucky to have customers like you. It's been our pleasure to serve you over the years, and it means a lot that you are satisfied with our work. Thank you for taking the time to share your thoughts with us. We value our continued relationship with you, and look forward to serving you for many years."
Julie A.
Oct 2013
They were on time and reasonably priced. They were quick and very knowledgeable.
Response from WHITCHER PLUMBING & HEATING
"Thank you for your kind words. We're lucky to have a great team of employees, and our goal is to keep your heating and cooling equipment running smoothly, and keep you happy! Thank you for choosing us to help you with your air conditioner issues and for taking the time to share your thoughts. We are always trying to improve our services, and we appreciate your feedback!"
Dale M.
Jul 2013
job was delayed 1 week because air handler was delayed in shipment but they called and let me know. job was completed in the amount of time they told me it would take. workers were tidy and cleaned up everyday. very happy with entire job.
Response from WHITCHER PLUMBING & HEATING
"Thank you for giving us the opportunity to help you with this project! It was a pleasure working with you and we appreciate your patience and understanding. We are truly lucky to have terrific customers like you and a team of great guys to help us serve you. Thank you for taking the time to review our performance – your feedback is very important to us so we can continue to improve our services!"
Nancy N.
May 2013
Very well. Great job!
Response from WHITCHER PLUMBING & HEATING
"Thank you [removed member name] for your kind words and for taking the time to review us! It’s been a pleasure working for you over this past year, and we will always value your thoughts and opinions. We appreciate your business and look forward to helping you with future projects!"
Jennifer D.
Oct 2012
Brandon came to check out a leaking kitchen sink and a leak in the tub/shower. He quickly ascertained the problems and indicated he could take care of both right away because he had the needed parts in his van. The kitchen sink needed a new garbage disposal (due to damaged seals) and tub leak was due to a loose drainpipe connection. Brandon completed both jobs in under an hour, explained what he had done (which was also written out on the service form), told us about the company's various discounts for which we might be eligible, and explained the company's year warranty on his work. It was a very good experience and the price charged was more than fair (especially after the 10% discount). Highly recommended.
Response from WHITCHER PLUMBING & HEATING
"Member, Thank you for your great review! Your opinion is very important to us, and your feedback helps us keep improving our services. We are extremely lucky to have wonderful customers like you, and we look forward to serving you in the future! Thank you from all of us at Whitcher Plumbing & Heating!"
Kay W.
Oct 2012
As I stated above I have always been satisfies with their service.
Response from WHITCHER PLUMBING & HEATING
"Member, Thank you for the kind words! Your feedback is the best tool we have to improve our service, so we appreciate you taking the time to let us know what you think. Customers like you make it easy for us to do our job, and we look forward to helping you for years to come! Many thanks from the Whitcher Plumbing & Heating team!"
Dena K.
Jul 2011
I was impressed that the plumber wore shoe covers automatically, so I didn't have to worry about dirt being tracked onto my downstairs carpet. He was friendly and described what he was going to do before he preformed the work. He also went over the price with us. He hooked up a pump to our Rinnai and ran a cleaning solution through the piping inside. He told us the cleaning solution would flush out any mineral deposits that had built up on the inside of the pipes. It was neat to watch the process and the plumber was very helpful- he answered our questions and even told us about some discounts we could get. Now we get a discount every time we need service :)
Response from WHITCHER PLUMBING & HEATING
"Member, Thank you for your positive words. We are pleased with the performance of the Rinnai tankless water heaters, and glad to hear that you enjoy yours. Your feedback is very important to us, and we appreciate you taking the time to let us know what you think. Great customers like you make our job easy, and we look forward to serving you for many years! Thank you from everyone at Whitcher Plumbing & Heating!"
Licensing
State Contractor License Requirements
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FAQ
WHITCHER PLUMBING & HEATING is currently rated 4.6 overall out of 5.
WHITCHER PLUMBING & HEATING accepts the following forms of payment: CreditCard
No, WHITCHER PLUMBING & HEATING does not offer free project estimates.
No, WHITCHER PLUMBING & HEATING does not offer eco-friendly accreditations.
No, WHITCHER PLUMBING & HEATING does not offer a senior discount.
Yes, WHITCHER PLUMBING & HEATING offers emergency services.
No, WHITCHER PLUMBING & HEATING does not offer warranties.