Ward Electric Co
About us
Employees. Uses subs for trenching. Cost determined by the job. Travel charges apply. Extra charge for after hours service. Additional contact – Jenny.-we are located just outside of Grand Rapids in Ada.
Business highlights
Emergency services offered
55 years of experience
Services we offer
Electrical repairs, appliance hookups, code violation repairs, electrical inspections & historic home electrical., new construction, service upgrades, storm damage, trouble shooting
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.56 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 17% | ||
| 0% |
Showing 1-6 of 6 reviews
Jaime M.
May 2020
Some how I blew out my entire breaker box when I plugged in my electric stove after repairing it. On a Saturday evening with in 15 minutes of my call Mike Wade the owner came out did some minor repairs until the parts and job can be finished on Monday. My son is on a ventilator so it was important that he came out with a solution and they did. Thank you for the great service. I will definitely use this company again.
Judith A.
Aug 2015
arrived on time with all the supplies needed based on a walk through 2 days earlier; stayed 8 hours without a break; made sure I was satisfied and got a follow up call from the office. Highly recommend.
Carole B.
Jun 2015
unknown
Michael L.
Jul 2011
see my note above.
Gary H.
Jan 2011
His name is Mike Ward, he is the owner. He sold me the services while my house was on fire. I told him that I had been considering upgrading my electrical box. I told them to go ahead and do it, but he caught me at a time that I don't think was fair. When you're talking about selling something, I think it should have been done later. He sent someone to our house before 8am the day after the fire to collect the money for the box. They wanted it right then and there, there was no receipt given to us, there was no break down as to what he did, how much things cost or anything like that for the cost, it was not listed at all. The insurance company had dealt with him before and said that is how he is. I have not heard a good thing about him from anyone at all. His work was fine, but we believe we were charged almost double what it should have cost us. I'm not saying the work was bad, it was okay. But also when he speaks to women, like my wife, he starts yelling at them. It's his way or no way. I did not let him continue the project, I got rid of him that day and found another electrician to finish the work with our insurance company. Everyone I had to work with did not have good things to say about him, even the other electricians. The guy is kind of weird. He took advantage of the situation in my opinion, it was not the right time to make a sale. He should have hung in there and talked to the insurance company instead and see if they wanted to do something with him. I told the insurance company that I told him I was thinking about having the box replaced anyway so they would not reimburse me since I was going to do it anyway. I would not have said that to him if he didn't lead me in that direction. I really hope it helps others in the area. I told other electricians about the price and they said it should have been around $1200. I asked them about a receipt and they said they were working on it. The receipt had kind of what they did but no break down of the cost. I asked him about it and he said he doesn't like to do that because then people know what it costs and then they start complaining about the pieces and parts and what they cost. He will spin everything into his favor and make it sound like he's right and the customer is wrong. It was not a good experience at all.
Response from Ward Electric Co
"How someone can write something and be so misleading. We have dealt with people like this. These are the facts, I'll let you decide. I was contacted and called out on an the evening of November 18, 2010 @ 7:56 pm. I arrived at the customer residence and as soon as I stepped out of my truck I smelt the distinctive smell of a house fire. (I was a volunteer fireman in the Grand Rapids area for 30 years) I called the Fire Dept. and stayed with the customer for the next 3 hours while the fire was exstinguished above the kitchen and garage. The fire was started by a 30 year old recessed can in his attic. (electrical fire) I shut the circuits off feeding the kitchen and garage areas. The Fire Department left and I went over electrical work needed with the customer to repair the burnt wiring in his attic. The customer stated he was considering upgrading his electrical box. I agreed and recommeded it. Ward Electric has a policy for collecting funds for emergency work at the time of service. They agreed to the work and signed a work authoriztion contract form. The customer had no complaints while I was there and no complaints when signing forms. I thought I did a good thing by showing up by 8:00 am the next morning with my crew to repair/ replace the burnt wires to make the home safe and allow the owner to start his repairs. Ward Electric believed this was good customer service in doing the right thing. My Office Staff sent out a detailed invoice on the next business day. As far as the insurance company goes, they are correct. We bill out all work to the customer and the insurance company in turn deals with their customer. We feel with the privacy laws this is the best way to handle it. I believe the most important fact that the customer stated in his words is that "Ward Electric's work was just fine. " The person telling him our prices are high was a competitor..Go Figure. Our reputation stands for the past 30 plus years; High quality work, quick service, and the best electricians in the Grand Rapids area. In no way did I ever yell at the customer's wife. This is a false statement and totally made up to enhance his story. Ward Electric feels the customers representaion to to be misleading and to be void of the facts. As the owner of Ward Electric, I stand by our 30 yers of business and hope you can read through the misleading represetation of this customer comment. Sincerely, Mike Ward- President Ward Electric."
Gretchen D.
Apr 2009
I called at 8:30 a.m. and it was fixed by 10:00 a.m. We had a circuit breaker go bad. My husband bought a replacement as he was certain it would need replacement. The electrician checked it all over to be sure that was the problem and then used our replacement. They said for work like this they can usually come the same day, but always by the next day at latest.
Licensing
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FAQ
Ward Electric Co is currently rated 4.5 overall out of 5.
Ward Electric Co accepts the following forms of payment: CreditCard
No, Ward Electric Co does not offer free project estimates.
No, Ward Electric Co does not offer eco-friendly accreditations.
No, Ward Electric Co does not offer a senior discount.
Yes, Ward Electric Co offers emergency services.
No, Ward Electric Co does not offer warranties.