Approved Pro
Crystal Carpet Care and Restoration
Carpet Cleaning, Oriental Rug Cleaning, Biohazard Remediation,
About us
We have been in business for over 26 years. We have built our company based on the principle "treat others how we would want to be treated." We are a small family owned company that is built on the quality of our work at affordable prices. We post our cleaning prices directly on our website, so that there are no surprises or hidden charges.
Business highlights
Emergency services offered
29 years of experience
Services we offer
Deep Cleaning - Carpet, Upholstery, Tile & Grout & Area Rugs. Fire & Water Damage Restoration, Mold Remediation & Testing, Air duct cleaning, Dryer vent cleaning, Gutter cleaning, Power washing, Hoarding cleanout, Crime & Trauma services
Services we don't offer
Carpet installation, carpet patching and carpet dye
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- PayPal
- Check
- Venmo
- CreditCard
Our recent projects
- 8
Assorted photos uploaded by Crystal Carpet Care and Restoration
Reviews
4.822 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
Filter reviews by service
Showing 1-22 of 22 reviews
Michael B.
Nov 2023
Carpet Cleaning
On time, helpful, professional, great price. Highly recommended over the bigger companies
Julia M.
Aug 2023
Carpet Cleaning
Did a great job and super flexible
Response from Crystal Carpet Care and Restoration
"Thank you for your review. hopefully moving went smoothly ?"
Melinda S.
Oct 2020
Biohazard Remediation
Friendly, knowledgeable staff both on the phone and in person. In the past I've used a very well known carpet cleaning business. I couldn't be happier that I tried someone new.
Response from Crystal Carpet Care and Restoration
"Thank's for leaving us a kind word, we strive for excellent customer service, thank you for giving us a try!"
Marjiie V.
Jan 2020
Carpet Cleaning
It went well. Personalable, came in and got the job done. We had 5 rooms and stairway that needed to be cleaned before we could move in our "new" house.
Response from Crystal Carpet Care and Restoration
"Thank you for taking time out of your day to leave us a kind review. We appreciate your business and we hope to work with you again in the future. Enjoy your new home. thank you, Crystal Carpet Care Team"
Marilyn H.
Oct 2018
Carpet Cleaning
Everything was good: On time Nice people Carpet looks great!
Response from Crystal Carpet Care and Restoration
"Thank you for taking the time to leave a kind review for us [Member Name Removed]! We take pride in our goal of reaching 100% Customer satisfaction and we hope to work with you again soon :)"
James C.
Aug 2018
Carpet Cleaning
Cleaning went very well and at a fair price.
Response from Crystal Carpet Care and Restoration
"Thank you for taking the time [Member Name Removed] to leave a review for us. Crystal Carpet Care and Restoration's #1 goal is customer satisfaction. We are glad that you were pleased with the services that we did for you, and we look forward to working with you again in the future. Crystal team."
Elizabeth J.
Sep 2017
Carpet Cleaning
Great , carpet cleaning in three bedrooms. One room was strong with dog smell. They redid it for free and removed the smell.
Response from Crystal Carpet Care and Restoration
"Thank you [Member Name Removed] for taking time to provide a review for us. Unfortunately sometimes it takes more than 1 treatment to rid carpet of pet odors but we take our customer satisfaction seriously and are happy to come back in order to see the job done right! Thank you, Crystal Carpet Care"
Pam B.
Aug 2017
Carpet Cleaning
I was very pleased with the carpet cleaning. A very dirty traffic area actually came clean! I've hired other companies that have not been able to get that traffic area clean.
Response from Crystal Carpet Care and Restoration
"That's great [Member Name Removed], Crystal Carpet takes pride in being able to go above and beyond our customers expectations. Thank you for taking the time to provide us with a review, and we look forward to servicing your cleaning needs in the future. Thank you, Crystal team"
James C.
Jul 2017
Carpet Cleaning
.
Response from Crystal Carpet Care and Restoration
"Thank you for taking the time to give us your review! We are glad that we had the opportunity to provide a service for you in your home, and 100% customer satisfaction is our #1 goal. Thank you, Derek"
James C.
Apr 2017
Carpet Cleaning
Spoke directly to the owner/manager to get quote. Had three other quotes. People showed up on time and did what was asked of them.
Response from Crystal Carpet Care and Restoration
"Thank you very much for taking the time out of your busy schedule to give us a review! We greatly appreciate your feedback. 100% Customer satisfaction is our number one priority! We look forward to Serving your cleaning needs in the future. Derek Alexander Operations Manager"
Amanda S.
Mar 2017
Carpet Cleaning
The technicians called ahead to let me know when they would be out my house. While cleaning they were very conscientious and let me know about any concerns, the overall experience was great and my carpet and couches look wonderful.
Response from Crystal Carpet Care and Restoration
"Thank you for taking the time to share a review, we really appreciate it! Our goal is to have 100% satisfaction from every customer. Feel free to give us a call anytime for your future cleaning needs. Chad Rose owner"
Bryan W.
Feb 2017
Carpet Cleaning
We have used their services for 5 years, always on schedule and flexible with our busy lifestyle every employee is friendly and trustworthy . However their rates have increased substantially in last 12 months.
Response from Crystal Carpet Care and Restoration
"[Member Name Removed], Thank you for the review, we are grateful to have you as a continued customer for the past 5 years. Unfortunately, we have had to increase our prices $5 across the board within the past year, in order to get and keep quality employees. As the costs to run a business increases, we regretfully have to pass that along to the customers. We do value you as a customer and hope to have the opportunity to take care of your cleaning needs for years to come. If you do ever have any questions or concerns, please do not hesitate to contact me directly. Gratefully, Chad Rose (Owner)"
Dennis N.
Dec 2016
Carpet Cleaning
Fantastic! The carpet turned out much better/cleaner than expected. Arrived on time courteous & friendly, efficient & knowledgeable. Have already recommended to several friends.
Response from Crystal Carpet Care and Restoration
"Thanks for the referral and for taking the time out of your day to share this review. It is greatly appreciated. Every review counts and I'm very happy to see all A's! We pride ourselves on our quality and attention to detail. If there's ever the slightest issue, we're more than happy to rectify it! _Isaac Operations"
Ronald S.
Dec 2016
Carpet Cleaning
Person was on time got the job done, was 6 minutes like. I have used them before.
Response from Crystal Carpet Care and Restoration
"Thank you for taking the time to share a review, we really appreciate it! Feel free to give us a call anytime for your future cleaning needs. _Isaac Operations."
Laura M.
Oct 2016
Carpet Cleaning
Matt & Dana were courteous and called when they were 15 minutes away. They were friendly & professional & were wonderful with the dog and young kids. They handled furniture and other items with extreme care. They went over all the stains until. I was completely satisfied and explained in detail any spots that could not be lifted & why the service only took 2 hours start to finish and we could walk on the carpets right away. I was able to schedule the service quickly & easily and are very pleased with the results and experience as a whole.
Response from Crystal Carpet Care and Restoration
"Thanks for taking the time to write us a review. We really appreciate it! I'll be sure to pass the word to the guys! -Isaac Operations"
LAURIE D.
Jun 2016
Carpet Cleaning, Furniture Cleaning
Great job – which work new again. Efficient and neat job!
Response from Crystal Carpet Care and Restoration
"Thank you for reviewing our services on Angie's List, we really appreciate it! -Isaac Operations Manager."
Marilyn K.
Apr 2016
Carpet Cleaning
They arrived on time & were very professional. Did an excellent job.
Response from Crystal Carpet Care and Restoration
"Thank you [Member Name Removed] for taking the time to give us a review! We look forward to doing business again soon!"
Jeremy B.
Mar 2016
Carpet Cleaning, Oriental Rug Cleaning
Chad president of crystal carpet personally picked up our rugs from our home and delivered them beck to our home 2 days later looking like new.
Response from Crystal Carpet Care and Restoration
"Thank you [Member Name Removed] for taking the time to give us a review! we definitely appreciate it! Look forward to doing business with you in the future!"
Denis M.
Oct 2015
Carpet Cleaning
.
Response from Crystal Carpet Care and Restoration
"Thank you for taking the time to give us a review, we greatly appreciate it! -Isaac Operations Manager."
Shelli C.
Sep 2015
Carpet Cleaning
unknown
Response from Crystal Carpet Care and Restoration
"Thanks [Member Name Removed] for taking the time to give us a review, we greatly appreciate it! -Isaac Ingham Operations Manager."
Nicole H.
Sep 2015
Carpet Cleaning, Oriental Rug Cleaning
Excellent all the way around - the guys were very polite and took care with area rugs that were in the way. My carpets were a mess due to tracking in via shoes and two very young puppies. The carpets look like new, dried very fast. I will absolutely use these guys again!
Response from Crystal Carpet Care and Restoration
"Thank you for taking the time to give us a review, we greatly appreciate it! We look forward to cleaning for you in the future. -Isaac Operations Manager."
Judith C.
Jul 2015
Carpet Cleaning
A problem made them slightly late which I was called and made aware of. Nice! Complete walk through and explanations came first. An extra plus was they moved any or all furniture that I could not. I have a problem that I cannot lift much weight. Some more valuable or heavy things like a china cabinet were worked around and that was discussed ahead of time. These two young men were so great, explaining and doing just a wonderful job. The work they did was difficult. My carpet was very dirty and difficult to clean. The furniture was done beautifully and thoroughly.
I forgot to mention I had just spent several months training a new puppy! I advised Crystal and they didn't flinch. It was all part of the job and there is no residue or odor.
The following day a couple small brown out spots showed up. Considering my carpeting, I was surprised it was only a couple. I called Crystal Care and asked how I could removed the spots. I haven't said they are over an hour away from me. I didn't want them to make a special trip for such a minor need. Well at their insistence they came back with a simple solution that removed the spots immediately. After drying, spots were gone and all was complete and clean. I am so enjoying my carpet again! they have even called to make sure I am happy.
I was impressed with every part of Crystal Care. They are great, a good follow through and high ethics company. If you want a good job done call this company. All prices are on their website. Oh they do other cleaning needs like boats.
I forgot to mention I had just spent several months training a new puppy! I advised Crystal and they didn't flinch. It was all part of the job and there is no residue or odor.
The following day a couple small brown out spots showed up. Considering my carpeting, I was surprised it was only a couple. I called Crystal Care and asked how I could removed the spots. I haven't said they are over an hour away from me. I didn't want them to make a special trip for such a minor need. Well at their insistence they came back with a simple solution that removed the spots immediately. After drying, spots were gone and all was complete and clean. I am so enjoying my carpet again! they have even called to make sure I am happy.
I was impressed with every part of Crystal Care. They are great, a good follow through and high ethics company. If you want a good job done call this company. All prices are on their website. Oh they do other cleaning needs like boats.
Response from Crystal Carpet Care and Restoration
"Thank you [Member Name Removed], for taking the time to give us a review! -Isaac Operations Manager."
Licensing
Bonded
Insured
State Contractor License Requirements
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FAQ
Crystal Carpet Care and Restoration is currently rated 4.8 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Crystal Carpet Care and Restoration accepts the following forms of payment: PayPal, Check, Venmo, CreditCard
Yes, Crystal Carpet Care and Restoration offers free project estimates.
No, Crystal Carpet Care and Restoration does not offer eco-friendly accreditations.
No, Crystal Carpet Care and Restoration does not offer a senior discount.
Yes, Crystal Carpet Care and Restoration offers emergency services.
No, Crystal Carpet Care and Restoration does not offer warranties.
Crystal Carpet Care and Restoration offers the following services: Deep Cleaning - Carpet, Upholstery, Tile & Grout & Area Rugs. Fire & Water Damage Restoration, Mold Remediation & Testing, Air duct cleaning, Dryer vent cleaning, Gutter cleaning, Power washing, Hoarding cleanout, Crime & Trauma services
Carpet installation, carpet patching and carpet dye