MILTON'S SPAS OF MAINE

I totally agree with some of the comments left here. After my experience with Milton Spas of (Yarmouth) Maine I’d give them a zero for friendliness and customer service. I contacted them in July for service on my Jacuzzi hot tub, ultimately having a pump replaced to the tune of $786.00. It ended up working for about an hour then stopped working. The technician said it was other issues, which I i couldn’t afford at the time. The technician then had a family emergency and said he’d get back to me. He’d get back to me. Well months pass and no contact. I then sent a letter to Laurie Milton, the owner, and several weeks later, a call to me and subsequent emails, ultimately blamed me for the issues, accused me of trying to get the technician to work under the table, nothing could be further from the truth. I asked if Milton Spas would offer a deal for additional work and was bluntly told that I was aware of their service and mileage fees. I strongly would not recommend their service nor their products to anyone in need. In today’s world, the consumer has many options at their disposal to be treated so shabbily. Dave/Portland, Me.

We purchased a home with a older spa.  We called ahead to have it inspected.  We were told by Laurie that there was a problem previously reported on this spa and an estimate was given.  The seller's agent researched it as well and was quoted approximately the same estimate.  We called Milton's back to complete the repair after we purchased the home.  They were very responsive.  Bruce showed up a week early than the arranged date to start the repair.  He called a day before and spoke to my wife about replacing the spa cover.  My wife and I discussed this and decided to hold off.  On the day of repair, he repeatedly asked my wife to purchase a spa cover despite my wife repeatedly telling him that we wanted to wait.  My wife finally gave in.
Then the bill came. After subtracting the cover from the total cost, the final tally came out  to be double the original estimate.
The price of the chemicals, cover, replacement parts were all WAY ABOVE what you can find them for online.