C & S FLOORING INC

I highly do not recommend this establishment for cleaning area rugs. They have ruined 2 rugs of ours to date. The first they kept for over 2 months attempting to rectify the problem they had initially caused. When they couldn't; they offered restitution by replacing the rug with an onsite replacement. It was an insulting piece of cheap carpet-style floor layout. After given every excuse: "Old Machinery" - "Never happened before" - etc; they did offer to clean our next rug free of charge. Which they once again ruined on the first cleaning. It smelled so bad it permeated our entire house; plus it was rolled up soaking wet. When we brought it back for a second cleaning, we never heard back from them. Waited over a month and a half before finally stopping in. Asked when it had been cleaned, they said: "Oh, a few weeks ago." They hadn't even called. On inspection, I hadn't even said anything, they became very defensive, saying: "You've got to remember, wool smells when it gets wet." Our rug was not wool - and if it was, why would they roll it up wet in the first place? Noticed the edges had been frayed on this cleaning; which they couldn't deny. Both guys became defensive and accusatory: which meant, they knew what was going on and were ready for a fight - didn't give it to them. let them keep the rug - just walked away. Will never do business with C& S Flooring again. Never received a call from the owners to set things right. Absolute, total incompetence; and disrespectful customer service.