JIM'S APPLIANCE SVC

Jim was punctual and replaced worn solenoids on 6 year old dryer.  However, we discovered he had broken something in the control panel preventing it from sitting properly, making it extremely difficult to start. It takes a tremendous force to press buttons that were fine before his "repair".  He also charged $20 more than quoted for his visit, but I paid it as I was happy we had a working dryer again.  As I sat working from home, I heard him fire the dryer.  I had no idea he had broken anything.  I thought his profane exclamation during the process was just normal for a repair job.  I know I've said worse on my own adventures.  However, it was totally dishonest he didn't inform me the dryer didn't start the same way.  He initially stated he would not repair the panel unless I paid for the new part.  After I explained I would take him to court, he changed his tune and said he would order the part.  I supplied him the part number at his request.  Weeks went by with no word.  I called.  I called.  I called. He eventually called back in December and said the part was on back-order and would arrive in February. I called in February.  I called in March.   I recorded him telling me the part was on back-order. Finally in March, he called and said he would stop by the next day. I stayed home all day.  He did not show; he did not call.  I filed a complaint with BBB.  His reason for not repairing the dryer is that he said I was hostile.  It is not hostility.  It is tenacity in repairing a wrong.  Please head my warning.  He will charge more, break more if you are unlucky like us.  I plan on showing the court all my calls I made as well as his return calls. The new bill from the new repairman showing damage to the internal parts damaged from Jim is evidence enough.   He cannot lie his way out of this one.

(I typed that answer into the previous box by mistake, and I can't seem to use copy and paste to put it here.)