Octagon Cleaning and Restoration
About us
Since 2002, Octagon Cleaning & Restoration has been the trusted choice for homeowners and businesses across Maine and New Hampshire. With our ACAC & IICRC Certifications and membership in the Better Business Bureau, we adhere to the highest standards in cleaning and restoration. Our experienced teams are on call 24/7, ready to protect and restore your property quickly and efficiently. We specialize in Water Damage Remediation, Mold Removal, Fire & Smoke Damage Remediation, Commercial Air Duct Cleaning, and Asbestos & Lead Removal. Octagon is here to help every step of the way. We provide thorough assessments, effective mitigation strategies, and seamless communication with your insurance providers. Our commitment to customer satisfaction is reflected in every job we do. From small home cleanups to large commercial restorations, we stand by our 5-Year Guarantee, giving you peace of mind that the job was done right. Octagon Cleaning & Restoration – Your trusted partner in keeping your property safe, clean, and healthy. Contact us today for a free estimate and experience the Octagon difference. Your peace of mind is our priority.
Business highlights
Services we offer
We provide mold remediation, water damage restoration, carpet cleaning, air duct cleaning, and more for Residential and Commercial properties. Our firm is IICRC Certified are proud members of the Better Business Bureau which means we adhere to a strict code of ethics and use approved cleaning and restoration methods.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 5% | ||
| 1% | ||
| 1% |
"[Member Name Removed], I am sorry about your experience. I have left a message on your phone and would love to chat with you about this project. Perhaps there are some learnings we can take away to better serve future clients."
"Thank you for your review, it was our pleasure to serve you & we greatly appreciate your business! Sincerely, Octagon"
"[Member Name Removed], Thank you for taking the time to review our service. We are glad we could help you. It was our pleasure to serve you. We appreciate your business. Sincerely, Octagon"
"[Member Name Removed], We completed your job based upon the instructions given to us by your handyman. We have attempted to reach you multiple times. Please feel free to call us to discuss this matter any time."
"[Member Name Removed], thanks for the great review. It was our pleasure to serve you. We appreciate your business."
"[Member Name Removed], Thank you for the review. We are always happy to help. We appreciate your business."
"[Member Name Removed], Thank you for taking the time to review or water damage service. Glad we could help. We appreciate your business."
"[Member Name Removed], Thank you for taking the time to review our carpet cleaning service. Our apologies that some of the staining still remained. We appreciate your business."
"[Member Name Removed], Thanks for the review. We are glad we could help you. We appreciate your business."
"[Member Name Removed], Thank you for taking the time to review our mold remediation service. It was our pleasure to help you. We truly appreciate your business."
They showed up on time, were very professional and did a thorough job.
"[Member Name Removed], Thank you for the review. We appreciate your business."
"Thank you for the "A" rating. We appreciate your business. If you ever need us again simply give us a call. Sincerely, Octagon Cleaning and Restoration"
Scheduled the cleaning the man showed up on time. Did a walk through in the basement with him to make sure we were on the same page based on the estimate I had received. Left him and he went at it.
When he was done went down for a walk through and was less than pleased. He said he did all that was asked so we parted ways. This did not sit well and went back down and could clearly see all the areas were not done even remotely to my satisfaction. Some areas looked to be untouched completely.
So, this is where Octagon shines. I called up and talked with a really nice person and expressed my disappointment. She sent over two people right away to check things out. These two (one of which was the wonderful young woman who gave me my estimate) came right over, agreed the job was less than promised and got to work re-cleaning the whole basement.
When they finished I was more than happy with the results. Things happen and don't always go smoothly. It's how companies handle the problems that shows their true character. Octagon came through with flying colors. I would absolutely use them again. they made things right.
"Thank you for the "A" review. We appreciate your business."
"[Member Name Removed], Thank you for your glowing review. It is always our goal to provide the level of service and satisfaction that you described to all of our clients. We appreciate your business. If you need any of our services in the future please don't hesitate to call. Thank you, Octagon Cleaning and Restoration"
"[Member Name Removed], Thank you so much for your stellar review of Octagon. We do work hard to make sure every client has the same experience that you talked about. We are so happy to hear that your are breathing easier and feeling better. In the future if you need any of our services, remember we are only a phone call away. Sincerely, Octagon Cleaning and Restoration"
"[Member Name Removed], We at Octagon strive for 100% customer satisfaction. I am sorry that you feel you did not get the level of service you expected. Given the restricted access to your unit we did clean 100% of everything within our capability at a reduced rate. If we could have access to the section of the unit that was previously restricted we would be happy to come back and touch up that section for you. Sincerely, Octagon Cleaning and Restoration"
"[Member Name Removed], Thank you for your positive review of our duct cleaning service. We truly appreciate your business. If you are in need of any of our other services please don't hesitate to call. Sincerely, Octagon Cleaning and Restoration"
"[Member Name Removed], Thank you for your great review of us at Octagon. We appreciate your business. If you ever need us again please don't hesitate to give us a call. Thank you, Octagon Cleaning and Restoration"
They were so helpful in all aspects, including helping me sort out the insurance claim. Their workers showed up on time and their price was fair. I cannot say enough how knowledgeable, professional and helpful everyone I dealt with was. They had terrific integrity in terms of the work that really needed to be done and how they could assist in the most cost effective manner possible and do a thorough job. They have an outstanding reputation in southern Maine and it is well deserved.
Melody Guest Pickett
even when unanticipated, such as cleaning an area rug that hadn?t been included in my original work order. He also managed to remove soot ? by hand, as though the carpet were his own ? from an area that had been unsuccessfully cleaned by another, nationally known restoration firm. I especially appreciated his calling me with an updated ETA so that I wouldn?t be inconvenienced by the delay he experienced at an earlier account. Everything about the interaction was professionally executed and at a reasonable price. I just can?t say enough good things about Octagon and in particular, Justin.
As an aside, it?s an indication of their commitment to excellence that Octagon maintains an informative, well-written blog that provides helpful tips and more.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.