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Pine State Services
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Why wait? Call Pine State Services! We are a locally owned company. We are leaders in green technology and energy for Southern Maine. Call us to find out how you can go green and save money and the environment. We are proud of our superior customer service, quality of work and technical training we provide our technicians. We welcome you to schedule a tour of our showroom to examine live working heating and cooling systems so you can be better educated before making a purchase decision. Order service 24/7 from our website or by calling 207-Why-Wait. (949-9248) Thanks for checking us out on Angie's List. Additional customer testimonials are online at www.pinestateservices.com.
Business highlights
Emergency services offered
30 years of experience
Services we offer
Residential and commercial plumbing, air conditioning, bathroom remodeling, design/build, electrical, energy efficient upgrades, generators, geothermal., heating & A/C, refrigeration, sewer & drain, solar, well pumps & water filtration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7163 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 11% | ||
| 1% | ||
| 2% | ||
| 4% |
Showing 26-50 of 163 reviews
Steven R.
Dec 2019
Very well. Keith at Pine State was immediately able to confirm what we needed to know and then spent a considerable amount of time educating us about our home and heating system. He went above and beyond and we appreciated it very much.
Jane D.
Nov 2019
Dan did an excellent job. He untangled poor work by another company and got us warmed up quickly.
Ann Y.
Nov 2019
Excellent!
William S.
Oct 2019
No problems
Response from Pine State Services
"Thank you for your A review!"
Marianne H.
Oct 2019
Very well done.
Response from Pine State Services
"Thank you kindly for taking the time to review!"
Margo F.
Aug 2019
Working great 255
Response from Pine State Services
"Thank you [Member Name Removed]!!"
Bill G.
Jun 2019
Very well. Aubrey arrived exactly when I was told he would. He went over what procedures he would be doing both on the condenser outside and on the unit in our basement. He found evidence of critters in the condenser, cleaned out the mess they left, and returned it to "like new" condition. I had the impression that he was treating our home as he would his own. We had additional questions about upgrades we might have an interest in and he gave us some excellent information that will help us make a decision. All in all, a very positive experience.
Response from Pine State Services
"So great to hear! Thank you [Member Name Removed] for your kind review."
Justin C.
Apr 2019
The experience I had with Keith and Pine State Services was exceptional. He arrived when he said he would and wore shoe covers as to not track dirt into the house. He asked questions to understand what the problem was and eliminated possible causes through testing. When he thought he knew what was causing the problem, he called a resource to verify as to not sell me something that would not fix it. He explained everything he was doing as was doing it and verified all costs and charges with me before moving ahead. There were no surprises when the bill came at the end. He was pleasant, respectful, and had a good attitude during the service (he literally whistled while he worked). I am glad I found Pine State Services and will use them again for more than just my heating needs. Thank you Keith for a great experience!
Response from Pine State Services
"Wonderful! Keith is one of our best! So glad to hear you had a great experience."
Louise B.
Apr 2019
Our electric water heater started having a slow leak. We called Pine State Plumbing to assess the situation. They were able to send a technician within a few hours, where it was determined that our electric hot water heater needed to be replaced. We were told that the technician would clean our gas furnace, as we requested, while a new hot water tank was being delivered. We were informed of how things were progressing, and our questions were answered; the technicians were polite, worked efficiently, and worked carefully and even wore booties over their shoes! Our project was completed in a very timely fashion, and our new hot water tank was now fully operational, along with a nice clean furnace! We could not have been more pleased with our service!
Response from Pine State Services
"Thank you for the review! Glad we could assist!"
Janet H.
Apr 2019
Very pleased with how they handled getting my unit fixed. From the parts department to the service area, they were responsive, concerned, and professional. When the first technician wasn't able to get the unit working, even after consulting with the manufacturer, they sent out another tech just in case there was something overlooked. They got the unit working, bypassing the malfunctioning part, until they could get a new one. Within 24 hours, they were out with the new part to install. I feel they treated me fairly considering the difficulty in diagnosing the problem and the parts involved that they had to track down. I don't remember all the names I dealt with, but Keith, Brian, and Ben were all great to work with. I believe Dan was the one who ultimately got it running again, with another consult to the manufacturer. Their efforts helped me to avoid having to replace the entire unit, which would have been very costly.
Response from Pine State Services
"We have a great Crew! Thanks for taking the time to review us [Member Name Removed]!"
Joseph H.
Mar 2019
Real Pro (Dan C.) did a professional job. Dan analyzed the problem and quickly figured out how to fix it. We are in top shape now.
Response from Pine State Services
"Dan is hands down one of the smartest technicians we ever employed. If he can't fix something, your better off replacing. He is the best! Thanks for your review [Member Name Removed], it means a lot to us."
Jahn-Gabriel S.
Mar 2019
Colton was fast, efficient and knowledgeable about the product. He also added a personal touch to the service. Thanks, Colton!
Response from Pine State Services
"Thank you for your review! Colton is a great asset to our team. We are proud of the technician he has become."
Marianne H.
Mar 2019
Technician very professional
Response from Pine State Services
"Thank you [Member Name Removed]! We are consistently training, training and more training of our techs in all areas of customer service and technical expertise."
Sharon C.
Mar 2019
We were not in state when our thermostat indicated we were no longer online. One phone call to Pine State and a technician was immediately sent to fix the problem. The thermostat was under warranty and we were more than grateful to have such a prompt response.
Response from Pine State Services
"We always answer the phone, no matter what the day or time! Glad we could assist when you were traveling."
Jeff W.
Dec 2018
The Pine State employee / technical told me he had to create TWO service orders for installing our new gas stove- 1. about 350.00 just to disconnect the existing stove's gas line (5 minute job); and 2. about another 380.00 to install the new gas stove, just put in the little orfices, hook up the gas line and push into the spot.... nothing else. I commented that this was more than the stove cost (both together) and the technician told me they get that a lot, especially from 'older people' and he went on to highlight an install charge for a widow for a stove and it cost more than her new stove cost...she was dismayed... the technician seemed to take a bit of delight, as if he got some sort of commissions. I had the work done by a professional plumber for 150.00 total. Really bad and unsustainable business model, rip folk off now but somehow assume they will be loyal customers? serious?
Response from Pine State Services
"Hi [Member Name Removed], I just looked at your history. I am not sure if you had a difficult installation or if we needed to work around a delivery and thus causing the two visits? I did see Mike out in 2017 to hook up a gas range. My price book shows a price of $284 for preferred customers to install a customer supplied gas range. I think at the time you did have a preferred status membership as you had used our services for years. I am not sure how the price could have gone to over $700 unless he had to do a conversion on the unit and replace an old gas valve? Unfortunately since the work wasn't completed, and only one visit was scheduled Mike doesn't remember the call. It certainly bothers us that you were such a loyal customer over the years and I can see haven't used our services since this last visit with Mike in 2017! I wish we had known about it then and we could have done something about it to either explain it better or make it right. I am glad you were able to find someone to complete the task for you and get the stove hooked up. It's obviously frustrating that we came out and did not complete this task for you when we understand your time is valuable. We have definitely failed you on this last call and do hope that you'll give us another try when your in the need for any plumbing, heating or cooling services."
JOE M.
Oct 2018
Just took a few minutes.
Sharon W.
Oct 2018
Ryan did a great job! We are very happy with his work! Will call Pine State again when needed.
Craig H.
Sep 2018
Service person so a great job. Very professional and timely.
David M.
Jun 2018
Very well and quite quickly
Gretchen S.
May 2018
I called Caron &Waltz, a plumbing firm I had used previously. They have been bought out by this outfit. They sent a “plumber” who looked at my faucet, a Danz, and said he was “afraid” to work on it because it was “fancy”. He then tried to sell me a service contract with Pine StateServices. After calling his supervisor, he charged me $145.00 for dispatch and diagnostic. This seems like quite a scam to me. I received no receipt for this “service” though my check was cashed promptly.
Response from Pine State Services
"Hi [Member Name Removed], this is the same response that I posted on Facebook as well. It's unfortunate that a simple phone call to our office would have avoided all this aggressive negativity. Your email to our company was quite harsh. We don't take these insults lightly. The owner came into the office as soon as he read your email and called you on a Saturday to discuss. We hope that you will call him back. In regards to our technician, he followed all procedure manuals and charged for his time at your home. He noted in his work order that you had specialty stems on your faucet and they are not stocked items. He didn't want to dive into a repair on the fixture without having the proper parts. He also noted that he would credit you back the charges when we returned to make the repair. He stated that he made this very clear to you and you signed his paperwork agreeing that his work was done in a satisfactory manner. This all seems very fair to us. We cannot stock parts for every brand faucet. Most manufactures with specialty parts will mail them to the homeowner for free. At that time, we return to install and credit back the original dispatch and diagnostic. Our techs knowledge and time is valuable. We will be returning your check to you in full. We wish you the best and would really like the opportunity to discuss further with you. These "F" grades can hurt a company. We try not to let it ruin our day and understand that you were upset. I just wish we could have addressed it a month ago while the technician was at your home."
Sarah M.
Mar 2018
Service was good, Kris came out and fixed my toilet base. He was quick and efficient, and didn't flinch at my overly barking dog. Price was a bit higher than I was expecting, but they came to the house 2 days after we called and showed up on time when expected. Good service can be hard to find, so would still be willing to pay for more services in the future.
Response from Pine State Services
"Thanks for the review [Member Name Removed]!"
Steve F.
Dec 2017
Rob has been awesome to work with, very helpful and professional. I highly recommend Pine State
Response from Pine State Services
"Rob is great! Such a good guy and great service technician. Thanks for taking the time to review [Member Name Removed]."
Charles C.
Dec 2017
We have used Pine State Services in the past and have been pleased. We were able to work with their team who were all great. One of the owners Jim Marcisso found the unit that worked best for our needs and fit our budget, which we were very appreciative of. Then the installation went seamless. It was led by one of their seasoned technicians, Robbie Gravel. Robbie seemed to know his craft very well and worked in a small space very efficiently and professionally, an got the job done ahead of time and without incident. The heat is back on and we are very happy with the service. I would a absolutely use them again and recommend them to other businesses or home owners
Response from Pine State Services
"Thanks [Member Name Removed]! We appreciate your kind Review."
SUSAN B.
Dec 2017
We were very happy with the work done.
Response from Pine State Services
"Wonderful! Thanks [Member Name Removed]!"
David M.
Nov 2017
Very well. Had to cancel first appointment because of storm but second appointment went well
Response from Pine State Services
"We try hard to please our customers! Thanks for the review [Member Name Removed]."
Licensing
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FAQ
Pine State Services is currently rated 4.7 overall out of 5.
Pine State Services accepts the following forms of payment: CreditCard
Yes, Pine State Services offers free project estimates.
No, Pine State Services does not offer eco-friendly accreditations.
No, Pine State Services does not offer a senior discount.
Yes, Pine State Services offers emergency services.
No, Pine State Services does not offer warranties.