Avery Services Inc

unknown

Service person arrived when our nanny was at the house and she told him to call us once the issue was identified.  Instead, he left an illegible write-up and never called us explain what the problem was. Came home to the heat still not working and called their after-hours number. The technician said they did not have the parts to fix it, so it was not worth coming out. Only option was to go without heat for 4 days until the part arrived.  They apparently do not stock parts for the boilers that they install (in this case an ignitor). This is the second time they have left us without heat in the winter.  The first time, when we signed up to use them for propane delivery, they dropped off the tanks but did not hook them up, leaving us without heat for 24 hours. They are horrible to work with, would not recommend them to anyone.

The salesperson tried to sell me a more expensive unit after having talked about the Carrier unit that I ended up getting. He tried to convince me that I needed to have the heating feature as well as the cooling feature even though the room has central heat. Also, I had an issue with directing the way the air was flowing and Avery had no idea how the unit was supposed to work and did not offer to do any research to find out for me. Eventually a service person did come out and we figured it out together. I was happy with the person that did the installation but not happy with the customer service provided after the deal was done.

It went well.  The repairman had me try a number of things prior to his coming out, since it was a Saturday and I would need to pay time and a half.  I had checked the pipes outside.  They appeared to be clear, but I shoveled more snow away from them.  He hit them and it must have shaken some snow out, because the furnace suddenly started on it's own.  We had just had a blizzard with a driving wind, and snow must have gotten blow up/sucked in the intake pipe.  The repairman was there in about 90 minutes from when I first call, which I thought was great, as I knew they would be getting many calls that day.

They came to service my AC and I was pleased with the work and price.  They had to return about 10 days later to service it again and add another part.  The good news is that they didn?t do more to it than they had to the first time.  Bad news is it failed again, and I had to pay for more work.

See above explanation.

Person came and measured up for quotation. Received quotation promptly. Job was completed on schedule.

They showed up on time with a full crew.  They cut away the piping from the old boiler, removed and disposed of the heavy unit. They installed new piping, insulation, valves, etc. to tie into as much of the existing plumbing as possible.

They used a crew of four initially to remove the old furnace boiler, cart it away and install the new boiler. Once the heavy work was done a crew of two set about the installation, plumbing and electrical. They added new insulation, brought the plumbing up to current code and worked well in a somewhat confined area. It was a treat to watch them work.

They did an excellent job, even explaining their work as I tried to stay out of their way.. 

All the work was completed as planned in a timely manner.  They explained their work as I watched, kind of like watching a surgical procedure that took a full day to complete. Once completed, they reviewed with me the work they had done.   They were knowledgeable, timely, well-staffed and equipped, courteous and flexible in working around my schedule.  They returned the next day to inspect their work after it had run, delivering both heat and hot water for drinking and washing.

I would use them again in a heart beat for major plumbing and heating needs.  I continue to recommend them to neighbors.

I was very pleased with their attention and they explained things to me. I would be very happy to recommend them. The quality of their work is quite good. Their punctuality was excellent and their professionalism was very good. I would certainly use their services in the future too.

This company specializes in the system I have, they are extremely knowledgeable, accomodating, and reasonable in price.