Youngs Furniture

The color from the fabric came off onto cloths of people that sat on them. I sat outside the managers office until he gave me a refund.

We visited several showrooms in the Portland area, looking for a couch for a new apartment. We liked Young's because of the wide selection of sectionals and the prices were reasonable. Everything was going well until we gave our sales associate (Jolene) our credit card, which is when she told us that our couch (which is not custom-made) wouldn't be delivered for AT LEAST 8 weeks. I understand some lag time between order and delivery, but we felt 2 months was really unreasonable, especially since this wasn't a custom fabric, color, or design by any means. They half-heartedly offered to provide a "loaner" couch for the 2 months, but they never called us about it. And when we called to inquire about that program about a week our purchase, they said they only had one couch available and it was too disgusting to loan out. So...we're now on week 10 and it's been radio silence from Young's and our associate. We called her this week to get a status update. She informs us that the couch is there (how long it's been there...not sure. No one bothered to call us). Jolene informs us that we still have to wait 2 weeks for delivery. Since Young's didn't bother to check on the couch, she couldn't schedule our delivery ahead of time. I can't comment on the quality of the couch because we haven't even seen it yet. But this experience has been frustrating enough that even if this couch is wonderful, it just wasn't worth the experience we had at Young's.