Sheldon's Plumbing and Heating,Inc

This man is a scammer! Sheldon misdiagnosed my problem without actually viewing it in person, installed a new tub faucet without checking that this would solve the problem, and then blamed me for the whole process. I was losing pressure in my shower when I pulled up the tab to go from faucet to shower head, about half the time. I told him over the phone and he immediately said it's the diverter, you need a new faucet. No doubt or hesitation, no "let me come check it out but it's probably this." When he installed the new faucet, he checked that it ran good pressure out the shower and it did. But when I went to actually take a shower later on, I had the same problem as before, lost pressure. I called Sheldon and he had me try some things that didn't help, so he came back over to reassess. Now remember, the problem only happens intermittently. You'll pull the tab and get crappy water pressure, and then push it down and pull it back up again and get great water pressure. So when Sheldon came over and saw this, he said "That's weird." Then he said "It's probably a problem with you shower head." At that point I said, "Sheldon, that's pretty disappointing, I just paid you for a new faucet because you said that was what I needed, now you tell me it's the shower head." He said to me, "Well you should have had me look at the problem when I came over." So I said, "You seemed sure you knew what was wrong with it. I think that's your responsibility to check if that would make a difference." And at that point he said, "Well you told me over the phone that it was a bad diverter. You said the diverter was bad." You guys, I have no idea what a diverter is. I'm a nurse, not a plumber. "Sheldon, I'm sure I didn't say that, I don't know what that is. I just described the problem to you." This is when things get really wild. He goes back to the tub and runs it again, runs it up to the shower, and says, "There's no problem, the pressure is fine." Two minutes ago he was telling me the problem was the shower head, now he's uncomfortable so he's denying a problem exists. We spent five minutes in that bathroom, my boyfriend and me and Sheldon, running the water back and forth between tub and shower head, my boyfriend and I being like, "OK now the pressure's ok... OK now! Now it's crappy again!" Because it's only half the time. And the man looks us in the eyes and pretends that he can't tell the difference between the two levels of water pressure. He came in, acknowledged the problem and suggested a different fix (the shower head), blamed me for misdiagnosing the problem, and then tried to pretend there was no problem at all. It's like full shower, and then dribble, and he's like, "Nope, no difference, totally fine. Everything works great." Some people do better work than others, some people don't clean up after themselves, but I have NEVER had an experience like that. I think I got scammed. I considered putting a stop payment on my check to him, but he DID service the furnace, and he DID replace the faucet (even tho I apparently didn't need it). Ugh, just a terrible experience. Do not hire.

I was happy. I had to wait for the appointment, but he was right there on time, early, and accommodating. I will call Sheldon every year now.

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