Hour Glass Company

The window glass was cleared but screens were left off with some cleaned and some not, and the window guides and area were not cleaned. I had to have my windows cleaned by another service to get it right.

We were referred to this place by a local agent for having good pricing and quality. We contacted the HG owner and he came out and reviewed options with us as well as estimates. The next day we called back and put in the order for the install of a shower frame and frosted glass door, paying 50% upfront. They installed it yesterday without us home... arriving home, the garage door did not open. Entering the house from the front door the lights did not go on in the living room. Beakers were blown. Walking upstairs to inspect the new door, it was not 100% to what we ordered. The glass looked correct but the door and the side glass door were cut uneven leaving a 1/8 gap from the door top to the top of the door frame... but wait.... The frame was okay but it was installed incorrectly and we quickly realized that there was not suppose to be a bar across the door but there was one. In fact, upon inspection, they installed the top bar but it was actually suppose to run along the bottom of he shower. We were going off of the picture that the owner had left with us as an example of what to be installed and found all was done wrong. Maybe the installation crew should have had one too. Aside from installing items poorly and the crew blowing the breaker, the mess left behind was a little childish in the form of dirty hand prints on the walls, staples, and cut plastic on the floor, etc. We are waiting to hear from the owner on how this all will be corrected.

They showed up on time and did the job quickly and efficiently

Hour Glass Company folks were friendly and easy to work with.  the repair is guaranteed.  the charge was 15. less than Portland Glass quoted me over the phone, and 45. less than Safelite (even with a web discount) !  definitely recommended.

I brought in several window screens to be rescreened.  Had to bring each of them back at least once, and some two or three times. they are very nice and courteous and pretended they could do the work.  but each time there was some new excuse and in the end they just blamed me and said they don't do that kind of work.  So now i have 4 inferior or broken window screens which i have spent a lot of money repairing.

They were great!

They canceled three times and rescheduled. They did not show up one time when they said they were going to. They were not friendly, professional and did not clean up after themselves. The guy removed glass with his bare hands and cut himself leaving blood all over.

This past winter was my first in a 60-year-old small ranch house. The vinyl windows formed heavy condensation and allowed in lots of cold air. The french doors opening onto a deck dripped condensation with the bottom glass icing over. I had towels at the door all winter to collect the water.
A friend at work referred me to Hour Glass which had provided a solution for her three season porch windows. I stopped into their store and they promptly scheduled a home visit. Dan Libby came by a day or two later and explained that the glass in my windows was clear glass and poorly sealed. We discussed replacement windows. He offered three different solutions for the french door. He was very knowledgeable and easy to work with and I appreciated his offering a lower cost solution. His measurements were ultimately spot on.
Rather than replacing all of the windows which were, for the most part, in good shape, I chose to replace just the glass with low E glass and new sealant. I hadn't known until then that that glass replacement was even an option. The work was completed 10 days later in a little over two hours by two pleasant and very efficient gentleman. They also repaired the mechanics on two of the windows and replaced the locks on one.
I am thrilled with the outcome. There is no condensation at the 5 windows and my house is definitely warmer. The french door window replacement is perfect. Although it's early in the winter heating season, I am very optimistic that this was a great solution that will save on heating costs and worry this year.
I absolutely recommend Hour Glass!

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Hour Glass could not have done any better. They give you the service and flexibility of a small mom and pop shop, but with the resources and expertise of a large commercial operation.
The worker, Chris, came on time as promised, gave me some background on the process involved, and went to work. I was on pins and needles worried that the stained glass would crack as he removed the window, but he did it perfectly. The moving company was able to fit the couch and I called Chris to let him know the window was ready to put back in. He came back and replaced the window without damaging the stained glass.
Hour Glass was a lifesaver. They came on short notice, did great work, and charged me a fair price.
For the rest of my time in Southern Maine, I will do all my work with Hour Glass. With a big glass company I would have had to schedule my job weeks in advance and I probably would have paid more. Great Service, Incredibly Convenient, Fair Price, and Quality Work.

Hour glass has been one of the best home improvement and construction vendors that I have ever used. I felt compelled to write this review, having read another negative review that a member had posted. In the past five years, they have been consistent in their work, consistent with their prices and have always done a quality service. I have since recommended Dan and his company to my friends and neighbors who have echoed my positive experience. This is a vendor that does not disappoint, rather delights their customers.

Hour Glass has been consistently one of the best home improvement vendors that I've ever used. I felt compelled to write this review having seen another reviewer write a negative note. I have worked with hour glass on multiple jobs for the past five years, easily totaling over $2000 worth of work. From custom jobs to standard window replacement there have been consistent in their work product and their prices. I have since recommended them to several of my neighbors who have also used them with great results.

The provider had told us that he had ordered the wrong sized windows and
said that he had to re-order new ones. Came back a few days later and
still had put the wrong sized windows in. Also, his employees installed
the windows and doors incorrectly. After, we called the owner of this company and had complained, he refused to come and fix it, which he did not want to and/or come back to the job site to take out the windows and give us a refund. After several of hours of fighting with him, he finally said he would take back all the windows, give us a refund, but leave our building with no windows until we found another contractor. Overall, I would never recommend this company to anyone who is looking to have windows or doors installed in their home/business. Very unprofessional and rude. Also, the owner had said some racial slurs because we are Asian.