FURNITURE MARKET

35re

I  spent some time looking for the right armchair; sat in all they had at Furniture Market, and chose fabrics for what I wanted.  I had asked the lead time and was told 12 weeks.  While that seemed a long time, I was willing to wait because it would arrive about the time I expected a lot of company in August.  All the furniture is ordered from California I was told, and you have to wait until they fill a truck to have it shipped.
When the week I expected my chair arrived without any word, I called the store.  They would call me back, as they couldn't answer the question about when it might arrive.  I got a call later in the week and was told it might be a few more weeks.  A second call after a few more weeks (these calls were to the office staff, not the saleswoman) resulted in the same.  Finally after FIVE months, I went to the store and confronted my sales woman.  She was gone a long time and finally came and told me my chair had never been ordered. She said the fax went, but apparently was not received. THIS WAS AFTER 2 CALLS ASKING WHERE MY CHAIR WAS!  
She said she was really sorry, etc, and offered free delivery and a to "work with me on a good price on anything in the store".  But only what I ordered, in MY colors works for me.  They did not offer a discount if I wanted to wait another 12 weeks, but I doubt I would have taken it.  They did refund the money albeit without interest or promise of future discount.
So what kind of company is it that a) doesn't follow up on its orders  b) doesn't follow up on customers' calls c) doesn't ask its sales staff to follow up to be sure the customer will get their order??  A very sloppy operation.
Please see the Young's Furniture review as well, as Furniture Market is owned by Youngs and I wonder if that reviewer was really at Furniture Market since I had the same saleswoman.  And the Furniture Market and Youngs traded buildings  a while ago, so it is confusing.